I'd buy this if it hadn't already been 4 weeks since Mt. Gox, with no new statement as to how they'll fix this.

Just left negative feedback here. strongly urge others to do the same.
http://www.bitcoinfeedback.com/viewuser.php?id=195

Then I would agree with you, theymos. That would be enormously helpful. Right now All I'm seeing are myself and a few vocal parties who feel wronged by this, and this statement, which I might add was not made to the public at large.

If Mybitcoin was even a third or fourth rate financial institution in the mainstream world we would expect more than what we've gotten.

My point in all this,

Mr. Williams, you owe your customers, anonymous or not, an explanation, and a way to reclaim their funds.

rebuilder, feel free to submit that as a support ticket. I've mostly confined my support requests to things such as "please give me access to my account", "how can I access my account", "why don't you reply?", "you realize I'm talking about you all over the internet, right?" and words to that effect.

What kind of proof are you looking for?

I'm sure they've been doing a fine job of keeping bad people out. I say this because, from first experience, they are doing a fantastic job of keeping legitimate users out.

Still Waiting, Tom.

I have finally heard from support at Mybitcoin.com. As I suspected, I had not received mail because I had not filled in an email address. This is fair enough, but I don't remember this being presented as an option when I signed up.

I will hold my opinions until I see how this matter is resolved. I'll keep you posted.

Okay, so Mr. Williams is saying he did his security 'due diligence' and for that I suppose he wants a gold star...

Alright, so one gold star for security competency.

The trouble is, Mr. Williams, that you are at this point coming across as -Incompetent- at the other crucial aspect of secure financial services - Providing. Financial. Service.

I'm assuming that I am one of those customers who did not have an email on file, as I don't remember ever being prompted for one, and I know I have not received an email with reset instructions. So it's great that you put up a 'bulletin' stating what you had done. What was lacking there was -any- instructions on how to get in contact with you for those of us for whom the 'bulletin' was intended. There was a PGP key listed, which is great because now I can write you an encoded message, put it in a bottle, flush it down the toilet and hope that it makes it's way from the Great Lakes, down the St. Lawrence Sea Way to the Atlantic, where a passing sea turtle can take it to your front door.

 There's no other way to contact you on your site, beyond a snail-mail postal box address. I had to look up your email address on Whois (it's [REDACTED], in case any spam bots are reading), and still that hasn't gotten a response. Likewise, setting up a second account, so I could post a support request has also gotten no response. I'm sure you've got tens hundreds of other customers with similar problems, who are only now figuring out how to contact you, I'm sure you're swamped.

So, Mr. Williams, I'm going to refrain from asking you if you are a THIEF for the time being, and ask instead - as I am left speculating wildly, due to a lack of any meaningful public or private response...

Are you and INCOMPETENT KNOB?

Sincerely, LittleGnome, ESQ.

EDIT: I have now received an initial response to my support request sent through my second account. I intend to follow up with them, and if this leads to a solution for me I'll let you know. If it doesn't, I'll let you know that too. As a peace offering, I removed the email link to the address in the Whois database.

alright. Well thanks for the updates. I've tried the new account approach, so I'll see how that goes.

The response from support is pretty much in line with what I expected to hear from them. It would have been a lot more helpful if they had said that publicly.

Just bumping this up again. I found an email address that might work on Whois, and tried that.

The last few email guesses I've tried have been doing a 'slow bounce' - I'm getting 'temporary failure : message time out' from the mailer daemon.

Has anyone had more success than me in getting their accounts back?

I appreciate what you're saying Chick, and I don't think anyone here wants to go back to hoarding mountains of cured meat and trading only for goats whose teeth you can look at.

Or for that matter, cash in a mattress.

But I honestly don't know the answer to whether BTCs should be stored on your own box or online. Both methods have taken a real beating lately. The Mt.Gox troubles and the bitcoin trojan are flip sides of the same security coin.

PayPal and your bank have both billions to throw at security, and deposit insurance.

So it's all Buyer Beware right now, and I took AngstHase's comments in that light. He's just picked a side of the 'reasonable paranoia' debate you don't agree with.

That being said, thanks for standing up for nuanced reasoning.

Chick, It's great that you can trust PayPal and your bank like that. Who can we trust with BTC?

I'd love it if a service like Mybitcoin could be trusted like that. I'm 'calling them out' right now because they are not showing signs of being worthy of trust. I wish it were otherwise.

To be clear, I'd really like there to be a reasonable explanation and resolution to my and others' complaints. I still hold out hope that that is the case. But I want to hear from them.

I realize that now, and will be more careful in the future, AngstHase. While I'm not doing so well financially that ~50 bux lost doesn't sting, I realize also that my potential loss is comparatively small potatoes.

But given that there's more than just me affected, I'd like some kind of an explanation.

They have no contact information other than snail mail on their site, and they have not spoken publicly about what has happened. This is not the first email I've sent them it just seems to disappear down a black hole.

If they are legitimately trying to do something about this, I'd like to know about it. But as it stands now I'm hearing nothing, and the rumour mill is going crazy.

The move to protect their users is completely understandable and laudable if that's what they're doing. But frankly this whole thing with them is fishy, and I'd like to know what's really going on.

I have also sent this via email to admin@mybitcoin.con. I have no idea if that is a valid address, but it doesn't bounce back. I threw in 1@, 2@...0@ for good measure.

I feel like I'm beating my head against a wall, but I'd prefer not to let this stand as is.

Hello,

I have a small sum of bitcoins in your system. 3.0 BTC to be exact. After the Mt.Gox hack I immediately changed my password, shortly before your servers went down 'to investigate' When you came back online, you had reset my password, and so far I have not received an email allowing me to take back my account.

The last time I accessed my account there was 2.72 BTC there. This was -after- I reset my password, so at that point my money -had not- been removed by malicious users. Shortly after that I sent another 0.28 BTC, and then saw the site was down. So I -know- that that money was there and hadn't been stolen using info from the Mt.Gox hack.

You now have a statement saying that you are sending email to users whose passwords you have changed. Others have gotten their accounts back, some with funds, and some without. So far I have seen nothing from you.

So, am I going to get my account back? Will you be sending me a new password? Have you been hacked yourselves, independently of the Mt.Gox hack?

Or, and I ask this as the only other alternative that I can think of, Are You Thieves Yourselves?

So, do they have class action suits in the West Indies?

Hi there,

I'd also like to be whitelisted. I've done my posts and time, and I'd like to post on the ongoing situation with lack of account access at Mybitcoin.com. If there's a reasonable explanation I'd like to hear it. If there are bastards involved I'd like to drag them into the light.

Well, if that is the case I had changed my password before they reacted to the MtGox hack, and I'm pretty sure I can prove it. If they are doing something like this, then I'm sure the authorities, Better Business Bureau, and West Indies press would love to hear about it, especially if it took place across multiple accounts.

So, Mybitcoin.com, are you thieves?

Or is there a more logical explanation?

I'd like to bump this up, because I still haven't had any contact from Mybitcoin.com.

Has anyone gotten the password reset email, and subsequently got back in?

If not, have I/we been ripped off?