Ok this is the part that makes me KNOW that NANO is in the wrong.

This is a direct quote from their terms of service pages as seen herehttps://nanogames.io/help/agreement. 

_________________________________________________
"6.2. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
(b) make statements that are abusive, defamatory or harassing or insulting"
_________________________________________________
The list of reasons continues for a while but they say it there themselves. They will refund account balance to those who are removed because of chat rule violations.

The reasons they gave other than the broken chat rule were all determined to be forgiven when they previously let him back into his account. 
If this goes according to their own posted rules and terms they are supposed to return his balance, not just his deposit.  Otherwise, they should have to return all his deposits from the date of the first (resolved) infractions. That might be a bit more expensive than the winnings so it would be smart to just give the guy his money. 

They owe him that money.
Period. 

Here is a screen shot of their written terms about chat violations:



Regardless of how they feel about this man, they should return the funds that HE WON after being a long time player there.  It is beyond messed up that they banned him for old stuff only after he won. 

The image below shows the letter that was sent to Ralph citing Nano Games logic behind the ban.
The most disturbing one is the last one that says they confirmed multiple accounts based on a player with a similar name to the original poster.   
Anyone with any experience in crypto KNOWS that impostors are everywhere in crypto circles. Simply seeing a guy with a similar name to his playing tells me nothing at all.  The fact they cited that as "valid evidence" is concerning.
Also,  they cited previous issues about suspected affiliate fraud but in the following images you can see for yourself that the previous problems Ralph was cleared of.  They found him "not guilty" in the past and reinstated his account. 
So why now are they reverting to those instances? 

The other reason given refers to an attempt to purchase an account and sharing of private telegram details in chat.  As you can see the offer to purchase an account was vague, and while it does show that Ralph was breaking the non-personal details sharing rule in chat - it doesn't say anything incriminating at all otherwise. According to Ralph that was about an account at a different site anyway.

Furthermore - that rule violation regarding the telegram contact info breaks a chat rule yes . BUT
In their terms of service they PLAINLY STATE the consequences of such a punishable offense and it doesn't allow them to keep a players balance.  I will show you in my follow up post. 
I just wanted to show these pictures for the original poster of this thread since he is a trusted friend and newbs cant share full images yet. 

Hey,
 Just wanted to point out, as Mandy did,  that it is in poor business ethics to allow someone to violate the rules so long as they are losing money.  They suddenly enforce rules when the guy was finally on a winning streak. 

Shady.

Not only that but the site admins who have their contact info as only a telegram contact immediately blocked me when I wrote with a polite inquiry about their rules.  Weird right? 

Another problem is that they clearly state in their terms of service that they can, at their discretion, close your account and disburse the BALANCE to any player who gets banned for chat room violations. In this case, they suddenly keep the guy's winnings. 
. 

They owe the guy the money.  I would not hold my breath though, sorry Ralph. 

The worst part is that this guy had to resort to opening a scam thread because Nano is so terrible at helping their customer base. They need to do better.

And when someone is violating the rules in a way that makes them bannable they should never sit and watch them lose thousands first, knowing that they will just brush him off like a gnat when and if he wins. 

Hi Zodiac, I left you a private message on bitvest but I realize you get tons of messages so perhaps this is the best route. 

Recently while signed in on my laptop I also signed in on my mobile device.  Then I proceeded to change my password from my mobile device. Out of curiosity I decided to try playing what funds I had left on the signed in laptop- I thought it would prompt me to sign in again since I had changed the password just minutes ago on a separate device.  It did not ask for me to sign in again. 

I continued playing and even sent a tip out, from the laptop even though my mobile had successfully changed the password.  In certain circumstances this could have been a devastating blow.  For example if my account was hacked , and the hacker was spending my btc... normally changing a password would kick off the would-be hacker but for some reason, in this circumstance the account was still able to continue spending. 

This seems like a security flaw and hopefully it can be addressed. 

Otherwise, I still love to play at bitvest.

Lorilikes

Hi, may I please remit payment on 2/27/2019, because I was incorrect about which day I would be paid. I do get paid the last Wednesday of the month - which falls on 2/27/2019.
Sorry for being late. Thanks.
Lori

Lorilikes

and thank you so much!

Received, thank you for being so fast always. ✨
See you in few days.

As discussed, here is my application,  thank you.
Loan Amount: 0.15 btc
Reason for Taking out a Loan: For personal expenses
Amount to be repaid: 0.18 btc
Repayment Date: 2/23/19. (Feb twenty third)
Bitcoin Address: 3KE55SPw4mmDkp5ykHArgKqJq7vUAWjQrf

Repayment in full, satisfied by 0.2 bitcoin.  Here is the blockchain data: https://www.blockchain.com/btc/tx/84822c9d83895ad7b08c4c0be7a5594432639a889e91bb20bc17548cd4901516

I appreciate your service, and moreso, I appreciate your cooperation when I was struggling. Thank you.
Can you confirm my loan is satisfied? Thanks Zazarb.

From Lori

 
Wow the number of your exaggeration has grown substantially.  The appropriate thing to do to substantiate your harsh slander is to enter into a mediation, for which I volunteer, without hesitation.


Continuous rumors and confrontations fueled with accusations are being documented along with the other immutable records containing harmful claims and multiple attempts at defamation of my character.

I never drag personal details of your life into the scrutiny of a crowd. YOU published my home address for the world to see... with unsupported criminal accusations. Ironically, THAT is a criminal act, in all applicable jurisdictions.

This is an inappropriate display of rage. If you want to open a dispute, do it in a way that is legal, or at least follow the rules of this forum.

My BitDice username is: Lorilikes

Wow, congrats to the major winner! Good job. Let’s see how Christmas turns out, with all the contests going on. 
Quack quack . ❤️⭐️❤️⭐️❤️⭐️❤️

My Crypto-Games nickname: Lorilikes
I like Crypto-Games because: Lutpin is there. 🍎 also because crypto-games is time tested and they are not some fly-by-night act. They are sort “old school”.❤️

89 Lillyflow

I take that back - I see in my inbox now. Sorry, disregard. = )

I never received any thing ?