My name is Jerwin Escoto. On Sept. 20'th 2022, I made a deposit on
Chips.gg, just like I had done countless times for the past approximately
2 years. At that point I had never really won much at all on the site.
Well, the next 3 days would be different.I ended my session that day with
a withdrawal for 1.0 BTC (shown in pic below) which I received in less
than 5 minutes without a sinlge word said or problem happen.
The next day, Sept. 21'st 2022, I hit another big win, this time on Hand of Anubis, for another $37K and change.
(Pic shown below)
I went to support before even requesting a withdrawal and asked if it was ok for me to withdrawal. At first I was told yes, that I would be able to withdrawal up to my daily limit. Not even 5 seconds after telling me that, the support agent changed what he said and told me that withdrawals on my account had in-fact been disabled pending KYC b/c I had requested a withdrawal larger than 1.0 BTC. I had never even requested a withdrawal at that point. So there's chips.gg tellign a lie right there. At first I was upset b/c I take maintaining my anonymoty very seriously. So of course I pushed back a little but ultimately agreed to completeing a KYC. I was told that I could continue playing and that the only thing on my account affected were withdrawals. I started the process of submitting all my documents. While I was submitting my documents there were some error messages. That just seemed weird to me.. I informed the support agent of these errors and they acted like it was nothing, which also struck me as strange. Thats why i think I even said to them, "I want it on record that I was getting error messages while trying to submit my KYC documents"
(shown in pic below). After submitting all my documents, given the fact
that I was on a major heater, and was told that it was completely fine to
do so, I kept on playing. I waited all the next day for my KYC to be
completed/approved and then late that night on the 22nd, or i guess it was
technically early in the morning on Sept. 23, 2022, I hit another $45K on
the game Time Spinners. (game replay link below) I was soaring high to say
the least..I couldnt beleive that after over 2 years of losing there, and
pretty much everywhere else, that I was finally winning..And winning big
on top of that! Well, after sending out a pretty large amount in tips to
the community chat I went back to support to check on the status of my
KYC. This is when my heart broke, literally almost took my breath away.
They told me that my KYC had been denied and that they were confiscating
the funds and disabling my account. (pictures below) The reason they gave
for failing my KYC wasn't that the 3rd party site said that I failed, they
told me, and I quote, "We know who you are, Adam". First off, let me just
say, MY REAL NAME IS NOT ADAM! I'll explain why they might think this, but
want to make clear IT IS NOT VALID GROUNDS TO DENY PASSING MY KYC. As I
stated earlier, i value my anonymity. Since pretty much all crypto casinos
allow players to play anonymously, with no KYC, I was also told this by
one of Chips.gg's streamers when i first found out about them on Twitch, I
made up a fake Identity that had an email address, Discord server and a
Twitch profile, WHICH ISN'T ILLEGAL TO DO!! I do this so that word of my
little habit doesn't interfere with my normal/personal life. Adamcn24 was
my Twitch name. Everyone there at Chips knew me by either Adam or Poser,
b/c my username on Chips.gg was poserdispozr. I also have had a couple
verbal disputes with one of their streamers (who lives in Texas, I might
add, TXSLOTADDICT) which brought even more of a spotlight on me and my
name on Twitch. This is the only basis they have and are using to Justify
themselves failing my KYC application. There is absolutely no other way
that they would think that my name is Adam. By doing this Chips.gg
willfully committed FRAUD! They either completely ignored my passing theKYC process with 3rd party site, or, they did nothing when i told them
about the errors when submitting my documents knowing that this would
certainly fail me. Them knowing that and then telling me I failed, that is
also committing FRAUD. Either way, I think that it's safe to say that
Chips.gg willfully and without any fear of consequence, committed fraud
against me. They've probably done this to so many people in the past with
nothing happening, they weren't even scared of the possible consequences,
thats the only reason i can come up with for their brazing acts of FRAUD.
What im about to say now proves even further that they never had any
intentions of paying me. After they denied my KYC and accused me of
purchasing my documents, I then, without being asked, voluteered to take a
selfie of myself holding my driver's license as well as a piece of paper
with my name, the name of the site, the date, how much BTC I wanted to
withdrawal and my nickname, Adam, all written on that piece of paper. (pic
shown below) They didn't even acknowledge my offer, but I sent it
anyway..I beleive their next words were "Anything else I can help you
with?" They had absolultey no intention of paying me from the second they
KYC'd me. As i said at the beginning, my name is Jerwin Escoto..I am
level 3 verified on the first largest, 2nd largest and 3rd largest online
crypto casino sites in the world. (pics below) I sent Chips.gg the EXACT
same documents that I sent to every one of the other casinos who all use
the same 3rd party KYC verification site for all their KYC verification
applications. I believe it's called Shuftipro. One of those casinos even
required an that I do an in real facial recognition scan, which I passed
with no issues or problems. The last point that i want to make is this.. I
withdrew that 1.0BTC on the 20th. They informed me on the 24th that I had
not passed my KYC application b/c they have known that,allegedly,I am this
guy named Adam who doesnt live in a jurisdiction where online gambling is
legal. If that was the case then they just admitted that they knew this
guy Adam wasnt supposed to be playing on their site b/c it was illegal but
they went ahead and let him play and paid him out 1.0 BTC. HaHa! So either
way they have committed a crime here! I hope that by posting this story
and exposing this site's fradulent and predatory business practices, that
it saves some other innocent player from having to go through any
experience like this. They kept all my deposits, all my winnings, $1k -
$2.5K in rakeback and all my VIP level up bonuses that I hadn't redeemed.
At the time, with BTC at what it was at, the total that they scammed me
out of was approximately 3.0 - 3.2 BTC (depending on rakeback and bonuses
confiscated) I know that my BTC balance was 2.999 BTC. (pics shown below)
You guys need to make this right Chips. What you are doing to your players
is disgusting. Personally, I think you should be put on probation and if these kinds of things continues, you should lose your gaming license.
Thanks!
Links to game replays and pics/captures,
$38K Anubis win -
https://replay.hacksawgaming.com/?roundid=4000018860088&partner=1335&language=en$45K Timespinner win -
https://replay.hacksawgaming.com/?roundid=4000019477720&partner=1335&language=en1.0 BTC Withdrawal :
https://ibb.co/mR0xzdGReporting Error in KYC Document Upload:
https://ibb.co/FnDWfDhChips rejecting my KYC and tries to scare me/threatens to alert authorities:
https://ibb.co/GHRLJ4nBitcasino.io KYC verification/required facial recognition scan:
https://ibb.co/bzMj666Stake.com Level 2 KYC Verification :
https://ibb.co/NpMbG5MMe logging in from the same city and country thats on my documents :
https://ibb.co/XzqWLC0My balance a little while before chips disabled my account :
https://ibb.co/zR8Qyp1