are they scammers - or just some problems?
That's anyone's guess right now.
(edit: My guess is no, they're not scammers.)
does mtgox have problems? YES
could they have dealt with those problems better? YES
does their comunication suxx? YES
are they scammers? ABSOLUTELY NO!
as far as i know, there hasn't been a single loss of customers BTCs or fiat. mtgox doesn't hide in the dark or operates more or less illigal like btc-e and bitstamp. i wouldn't trust btc-e at all! even bitstamp doesn't earn more trust, than a few coins, you can afford to lose!
the only really trustworthy exchanges i know are
www.bitcoin.de and kraken. next in line is mtgox and after that nothing for a long distance! if you want to trust btc-e over mtgox, fine! but prepare to see the operators running with your money. nobody knows, who they are!
edit:mtgox had and still has lots of serious troubles but they are still there and never took any money. most exchanges who are operating today never had any problems. those who did are gone. more often than not with their customers funds
They scammed me for 7 BTC in the commission they charge. I sold BTC for USD on MtGox in May believing the statement on their web site at the time that they could deliver the USD to my bank account in 'up to two weeks' . After 3 months they still never paid me the USD. This is called defaulting on a trade. All I got was excuses from the support desk. Eventually I gave up and bought back the BTC on Mt Gox (they got comission again!) and transfer the BTC to another exchange that doesn't default on trades. The round trip of selling the BTC and then buying it back again cost me approx 7 BTC in commission (the trades were approx 700 BTC each direction). Those 7 BTC are now worth $8,400. They ripped me off for 7 BTC by telling lies about their ability to deliver the USD I bought from them. I had no money or BTC with them now.
The reason they don't tell you about their problems is they don't want to jeopardize the money they are making from suckers like me. I despise Mt Gox. They are cheats and liars. Try coinbase if you are in the US.