Thanks AdkinsBET for quick response.
Now you can still do that, but you cannot save that data.
I checked that, and you are correct the data can not be saved as it does not take any input that is not on the list.
It was only when we started the KYC procedure that we found out that he was from the UK, and we immediately took action.
When have you started your KYC procedure? Before the withdrawal request or after the withdrawal request.
I assume after he requested for the withdrawal because if you had spotted it before the withdrawal request then he already had his account closed, correct? Besides remember, you did not stop him placing the bets he made despite he was from a region that is restricted.
The bookies I gamble, I think they always remind me that I am from a territory where they do not allow placing a bet. I use tor, so sometimes I get an IP which is restricted for them.
The management already informed me that the user will not receive his winnings, but they will discuss if the user will get his deposit back.
You are a new bookie and I see you are going through the experiences and improving your service constantly from the experiences. Very good thing and I have well wishes for you and your team. The Community needs some top-notch bookies so that the competition keeps them busy improving their services. Right now we do not have many bookmakers to have many options.
In this case I see error from both you and maybe from the accuser.
1. You had the error that the input allowed someone from the restricted area.
2. You allowed the accused account to place a (the) bet/s.
3. The user did not read (possibly) the term & conditions in other words you did not enforce the user to follow the tac.
In my opinion,
(1) the user should get his deposit back, there are no question about it, and we have seen bookies already to practice this.
(2) But since you had your errors in the site and also the user was not enforced to follow the terms & conditions, for the winnings - I would say you both settle in the middle or even better if you just accept the loss and pay him whatever he won. This may look that you are losing money (maybe) but your wins are that as a new bookie you are always putting your customers in the front which all business should.
There are no doubt in #1 that you need to give his deposit back but #2 is up to you and your management.
Thank you Royse777 . everything is written as true as possible!
Only I do not agree with point 2.
Now the bookmaker has such a reputation that he suspiciously has a lot of errors and bugs. And he knows all this. It seems to be setting traps on purpose. And when people get into them, he refuses to pay!
I believe that the mistake was made on purpose. Therefore, they must pay in full!
Don't try to argue with wildan88. this user has sold his account to Adkinsbet.