Did they tell you how long they were going to "review" your papers? If they didn't, ask them how long it usually takes. At other exchanges it is a matter of days, sometimes even hours. At one exchanger I was verified within minutes after submitting my docs (dunno if they actually verified anything, though). The longest I've seen was at PayPal, but even there it took only two or three days, if I remember correctly.

The exact circumstance is the following: I have, with Tor (never been an issue and not according to Zane either), registered a total of 6 Bitfinex accounts where I put in equal amount of BTC (+/- 1 or 2 BTC) to store as seperate vaults instead of everything at one place. Yes. Everyone would call me stupid for using an exchange as a wallet provider but lets not get into that now . Its just so much easier to have online access. And yes. I am aware an exchange can get hacked etc. I dont imagine it can happen AGAIN however.

Around 8-9 hours after the deposits were made I decided to request a withdrawal for some bitcoins. Bitfinex have a problem with this because they dont want people to use Bitfinex as a mixer (which was never my intent... I just needed some of my assets which is why i wanted to withdraw). Fine. I understand that.

The address I sent the bitcoins to, were all fresh with 0 history. Which also made them think i sent them To a mixer. But that is wrong. Its actually going to a Localbitcoin address (which I have screenshoted of course). They also did not like that the address before reaching the deposit address were only showing activity hours before the deposit was made. However. I was able to sign addresses that were used Prior to them as well (which shows older activity date)... If that makes sense.

Because of this, which of course might look suspicious, they wanted me to verify my identity. Which I did 3-4 days ago (depending on the time zone). Attached lots of photos. My passport, national ID (front & back), me holding both separately, me holding the email of their requirements, the email along with my passport & ID, utility bill in english, a bill in my language, receipt from paying the utility bill, screens from all the localbitcoins accounts showing the same addresses i requested withdrawals too and an explanation of the above.

Now I am waiting for a reply. Quite nervous since it was roughly 138 BTC in total. I only managed to withdraw around 11.9% before they froze my ability to withdraw and needed to verify me. Bfx has for a long time been me and my friends go to exchange. A bit shocked and sad this happened. But hopefully it will get solved by this simple verification.

This is pretty much what happened. The only reason I didn't wanted to show emails were because I thought i was too personal in them. But this is what happened. Feel free to add any details I missed out Zane.

Anyone knows how long a verification process normally take with Bitfinex? Or where they are located/what time it is in the Bitfinex office right now? Maybe I am stressing out too much... But it stresses my whole body so bad that they wont reply at all after I now have proved my identity. Just say something please. Just the thought of Bfx got hacked and now maybe do not care so much about their users scares me so so much

Fingers crossed... Thanks in advance!

ps. Sorry if i am overthinking it and maybe just simply need to be patient.. Maybe they are looking into it already. Maybe they have a backlog. Maybe the Sunday doesnt count since its holiday. Would love to know an estimated time when i will be able to access my funds.

Once you get your money back, withdraw it immediately! You may be tempted to continue holding your funds at Bitfinex falling a victim to a sort of Stockholm Syndrome, but don't have any illusions about their "rights". Their only "right" right now is to return the stolen funds to their clients.

Good luck to you and keep us updated!

I don't think you could actually hope for or rely on your "rights" in this case. Let alone think if they are legal or not. That's the last thing that I would care about in your place, for the simple reason that they themselves didn't have any right to distribute losses incurred due to hack among users in the first place, since it was their fault, not their clients. After they had done this, it had become only a matter of time until they started locking accounts with money under any allegedly legitimate pretext.

That should become a true wake-up call for anyone still keeping money at Bitfinex.

Xx,xxxx doesn't really make sense. Is it xxx,xxx or xx,xxx (for example 100,000 or 10,000)?

Either way this is why I wouldn't ever keep anything on an exchange ever. Why trust a third party with your money? They could always just say you were using it for something illegal and now they own your bitcoins

Can you respond to what zane is talking about here? https://www.reddit.com/r/Bitcoin/comments/56t9d4/bitfinex_has_frozen_my_unverified_cryptotrading/d8mi6s2

What did he mean by you not sharing the whole story?

It looks like they are in an urgent need of ready money, and locking accounts worthy of thousands of dollars seems to be one of the ways to provide the required liquidity to themselves. I think they will return you your money in the end, but it may take some time. It is strange though that you continued to hold the money at Bitfinex after the hack. The writing was in big red capital letters across the wall.

Your account activity has raised some concerns.

We require more information in order to verify your identity, the source of these funds, and to understand your account history and objectives. Accordingly, please provide us with the following as soon as possible:

• a color copy of your current passport picture & facing pages, or other valid, unexpired, government-issued photo ID showing citizenship;
• a copy of a utility bill in your name showing your current address;
• a high resolution picture of you holding your passport (or other government ID) open to the picture page;
• a high resolution picture of you holding a copy of this e-mail message;
• a detailed explanation of the sources of all funds deposited to Bitfinex;
• identification of the owner(s) of the wallets to which transfers have been made to your Bitfinex account;
• identification of the owner(s) of the wallets to which transfers have been made from your Bitfinex addresses; and
• reasons for transfers from and to your Bitfinex account;

Please send us this information as soon as possible. We reserve the right to require further particulars and documentation from you.

Thank you for your anticipated co-operation,