Hello do you know that evo also have an ANN thread here on the forum? https://bitcointalk.org/index.php?topic=5513640.0  you can always lay your complain in that thread and draw the attention of their rep

Or you can contact their representative directly by sending him/her forum PM. MJ.evo

Yes I can..my deposit not arrived and support blocked me. This sounds like scam for me.. I double checked the address. It's all correct. Lot off ppl having the same issue on Twitter

You can’t conclude a casino is a scam when you have not given them chance to explain their self most times site support system can be annoying because of bot responses.

I don’t understand the actual meaning of this statement but it looks like a rant post for being caught using multiple account while one of your account is on self exclusion right?

Casino will not check your account if you deposit because your money is still in their custody. They will not waste their time checking an account that has a possibility to lose their balance in their games.

Don’t rely on casino that they will do the job to stop you on creating an account because it’s your responsibility to follow the rules.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.

You should upload screenshots as evidence on what you are accusing here. You can use talkimg.com to upload image then post the link here for us to view the evidence.

I never use self exclusion on shuffle but it’s a serious accusation if you can still play despite being self excluded because it’s a must for gamblers to fight addiction.

Shuffle is a trusted brand here so you need a solid proof before you can gain community support.

Edit:

So this is about multiple account and you dodge self-exclusion. This is your own fault.

You should upload screenshots as evidence on what you are accusing here. You can use talkimg.com to upload image then post the link here for us to view the evidence.

I never use self exclusion on shuffle but it’s a serious accusation if you can still play despite being self excluded because it’s a must for gamblers to fight addiction.

Shuffle is a trusted brand here so you need a solid proof before you can gain community support.

Edit:

So this is about multiple account and you dodge self-exclusion. This is your own fault.