Update on Cryptopay.me response:  They contacted me to explain that there had been a misunderstanding.  They have refunded the money I provided to them in full, and I have already received the bitcoin back.  Their system is actually quite fast in processing bitcoin withdrawals.

I have made another request for a refund from you based on your feedback here that there is no reason you wouldn't refund me.  I will report here in the forums your response.  If you're not using unethical business methods, then you now have every chance to rectify this situation...I look forward to seeing your response in email.

In response to what you said here:

Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request.

Your agents didn't offer a refund, and I asked her for one.  I'm an American living abroad in China.  Did you not think of this?  There are many Americans living in other countries.  So in reality, what you're admitting to is a lie.  When your agent realized that I was living in China, and in fact I wrote an email to her stating why did they deny me, because I'm living in China, she gave me that unethical response from you.

I wrote an email last week stating:

Also, you do realize that I don't live in the US?  I live in China...

And another email I sent: 

Otherwise, you need to refund me for my plastic card, and expedited delivery and for my virtual card. I paid both of these using bitcoin. You will need to refund my bitcoin, so that I can draw this money out.

The response was:

I regret to inform you that we are not licenced to offer services to the US residents or citizens, which is stated in our terms and conditions. That is the reason why we were forced to deny your verification, as well as to suspend your plastic card and cancel a virtual card order. Sorry for the inconvenience caused!

Again, you did NOT refund me after the request.  In fact, you merely stated, again, that you were keeping the money because I didn't find in the terms of service where it stated this.  You trying to convince people that you're not scamming them isn't true.  All of my verification paperwork I sent to you showed and proved I lived in China, and yet you still just used the same excuse.  The reasoning is so you can keep the money. 

If you weren't trying to be dishonest, then do a refund to my account and I will confirm it here.  Your admission above that your agents would have 'refunded me' and you trying to say I scammed you with incorrect information is fraudulent.  I can prove what I sent to you is accurate data, and I can prove you haven't refunded me.

The facts presented from you already are:

1.  You don't accept Americans
2.  If the application was accurate, your agents would have noticed and refunded the money

You did none of the above.  You didn't identify immediately that you don't accept Americans, even those living abroad who are NOT in America.  I know the limitation for this, but many of us are living/working abroad and haven't had issues with this in the past.  I know America limits deliveries of these debit cards there, as I was a customer of Wirex for years and they sent my cards to China.  Secondly, my application was accurate, and yet you lied that your agents would have refunded me.  They never did.  I identified to them that I live in China and what was the problem.  When they told me, I asked for a refund clearly, and instead of refunding, you scammed me and kept the money.

That is the truth, there is no exaggeration my part.  I paid you in good faith, I sent you accurate information about me, and you've chosen to simply keep the money.  If you're not a scam, then arrange to have my bitcoin returned to me through your agents.  I will update my posts here if you do it.

If you don't....then everything is exactly as I have stated about you.

And why isn't this on that registration page overtly?  Because you hope that some people will register and then pay you, and you can keep the funds.  Which is exactly what you did.  If you cannot provide cards to Americans, then you should tell us on the registration page.  Where have you declared this?  No where except if someone clicks into the terms of service and reads the entire thing to find where you've hidden it.  No matter how you justify this behavior, you could easily have your website 'identify' customers from the US and simply turn them away.  Instead, you've chosen a crooked way to do business. 

Here's a suggestion, which only takes a couple minutes of your time.  Go to your website and add a line on the first page of the registration, "Sorry, we don't accept any US citizens, as our card issuer isn't allowed to issue to you".  Very easy, takes very little time, but instead you're accepting money and screwing as many Americans as you can sucker while we very quickly try to solve a problem for ourselves.  You are preying on people.  You can't justify what you're doing, because it is easily fixed by adding a couple lines of text on your website.  Or you could add a box that says "I'm not an American" to allow registration, but instead you're relying on the old bait 'n switch tactics used by crooked organizations.  You didn't identify the issue, and you blame the customer for not reading terms of service about whether you accept American customers.

Again, the ONLY response from you is that you have it in your 'terms of service'.  What a feeble excuse.  Announce your real intentions on your main webpage, so everyone can understand you provide no service to Americans, and stop taking money from people that you can't serve.

This is no different than me setting up a webpage to provide a certain good, and then when you buy it from me, I claim that "in my terms of service, I said that I cannot serve people from XXX country", sorry so now I'll keep your money because you didn't read it. 

That is a completely unethical way of going about your business.  You obviously prefer this business model, as the VERY FIRST email I received from you, was that statement.  So funny, how quickly you sent that to me, so you could keep the money.

As I said, I'll accept the loss of $70 as my lesson that your company is completely unethical business-wise. 

Again, for all people who are thinking about this company....Buyers beware.  If they change their terms of service, then you're next and without disclosing anything to you, because....of course....you're at fault for not noticing and sending them money.

hahaha, you're a good shill for them.  They are crooks.   There are still laws about how payments can be accepted by credit issuing organizations, and one fact is that if they accept payment for a good or service, and they can't provide it, then they must refund the money.  No matter how you justify what they're doing by saying that American's are just screwed by our own government, the reality is that this organization is just fine in allowing a person to register and try to verify, where I also identify myself as an American, and then accept money from us and then, immediately, tell me I don't qualify and they're not returning my money.  This is completely crooked.  You can't justify it, and if you try, then you obviously have an incentive to protect said behavior.

I recommend all Americans citizens avoid this company like the plague unless you just want to be taken by them.  The good news is I also filled out an application with Wagecan, and I have already received approval and my card is on the way.

The immoral behavior from this company will also tell you what will happen to you in the future.  One of the tests I use to determine who to do business with is how they act during times like this and the types of policies they enforce.  It's obvious this company doesn't care about the customers, and if given 'any' opportunity, they will screw them.

Buyer be warned.

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin. 

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

This will be a good one.  I've been using UQUID for a while now, and they are a good trusted name with personalized service on Skype.  I'll be watching this ICO with great interest.

Guys,

I'm a long time card holder for Wirex when they were E-coin.  The service has always been good, but something serious has happened the past few months.  Those people complaining are telling the truth.  There is something internally wrong with Wirex and I have had nothing but one problem after another.

The problems I've had:

1.  Their app took my dash for a load and 'lost' it.  It took me 2 weeks to track down what happened and ultimately I had to write to shapeshift to ultimately find that the transaction never was done, because the limits were wrong in their app and it was rejected.  What was worse was that after I contacted Wirex, they PUT a bitcoin deposit into my account and removed it (I guess to delay my response?), because when I checked the bitcoin deposit address, they put it in and pulled it out immediately, but their app only showed it going in and waiting for confirmation.

2.  I requested a new card over a month ago, and told them it had to go express shipment.  I worked with a rep for weeks as he told me over and over that it was indeed sent DHL express.  Finally I received a tracking number, and found out they sent it through Deutsche post, which I reminded them I can't get the deliveries because of the postal problems in my local area.  They went through a couple of reps while I kept having to explain things over and over to them.  I got the last rep who basically just ignored my requests for a new card, and she kept repeating that they 'sent it already' and ignored my input about that it hasn't and won't ever arrive.  Here's some excerpts from the latest debacle with them.  Apparently, they don't actually read the emails and just quickly reply:

Jun 19, 08:24 UTC
Hello xxxxxx!

Thank you for your request! We are really sorry you are disappointed with us.
We yet receive any tracking number from the bank due to the tech delay.

We will certainly keep you posted and send you the tracking number as soon as we have it.
Please kindly notice you ordered delivery via Deutsche post. It's not expedited, non-refundable but trackable.

Best regards
Wirex customer support

Taras   
Taras (Wirex)

If you have any additional questions, please visit our Help Center: https://help.wirexapp.com


Jun 19, 08:28 UTC

Taras,

When I used your app, it gave me 2 choices, and I chose to have the card expedited, which is not the way it was sent. Worse was when I spoke to your other rep about it, he claimed it was indeed sent DHL Express(check the communication between us), and yet this wasn't the case. It was send through the mail as it never arrived here as I told him over a month ago it would not. Will your company expedite through DHL another card to me or not? I have very little time to deal with this problem now.

xxxxxxxxxxxx


Jun 20, 08:34 UTC

Hello!

Thank you for your reply! As I said your card was sent with Deutsche Post.

Best regards
Wirex customer support

Taras (Wirex)

If you have any additional questions, please visit our Help Center: https://help.wirexapp.com



I have tons of these ridiculous emails from them now where they don't see to care whether they help you or not.  It's only been happening recently (the past few months) as in the past I never had this issue.  Just a warning to everyone.  Stay away from Wirex until they get their stuff sorted out.  You will have nothing but problems and their customer support is completely useless.  I've already switched cards to UQUID to give it a try, and I saw another person mention cryptopay, so I might try them too.

Pro

Your # of coins listed for ETC is incorrect.

Cryptocompare & coinmarketcap both have it listed as:  88,935,101 ETC

I'd personally recommend E-coin.io debit card.  I received it last month and there were a few problems in the beginning with their bank doing the KYC verification, but their customer service helped me work it out.  So far, it has worked out great.  Their new wirex app tells me when I make purchases and I was able to add bitcoin directly to the card whenever I wanted more to spend.  I like this option the best as I can add only what I need.  I've heard previously they've had problems with their customer service, but I think it was related to their expansions recently, because the customer service has been excellent for me.  They usually respond within around 24 hours and have done everything they promised, so a big thumbs up from me.

Their customer service did contact me yesterday and a nice guy named Mikhail took care of the deposit problem.  It then was updated in the system.  I was worried for a bit, but I was happy to see the deposit finally show up.  It takes many hours for them to get back to you, so hang in there and let us know if you got your deposit.  I'm also trying to move a small portion of the money out to ensure I can get money back before I throw a large chunk of bitcoins on the card.  Currently, there's still issues with the automated system.  I was using the "max" button which doesn't seem to work, so I'm contacting them about this.  I was contacted today about it, and I'll try again with their suggestion of reducing the amount being sent and see what happens.

It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help.

I'm also having problems right now.  I made a deposit to my e-coin account.  Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit.  Are there still problems with this service?  Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.