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They enforce strict rules and have a strong refund policy in place. The two most recent complaints on the first page of the SA board both involve Betpanda’s sportsbook provider. In both cases, the provider made a final decision, leaving no room for further dispute. Betpanda responded directly and clearly, explaining why the accounts were blocked, closed, or had funds confiscated. Refunds were denied in accordance with their terms, which state that once deposited, funds are non-refundable.
If I recall correctly, they haven't responded to all the accusations as per my last visit. I am not sure if they recently replied and explained there. We shouldn't have any issues with strong terms and conditions anyway, since they have been read by users during registration.
You cant see this strict refund policy on other casino because some just abuse those policy.
I won't mind a strict refund policy. Each casino would have a different policy. Just need to make sure casinos aren't abusing their own policy themselves.
As for the thread on the second page, it seems the complaint couldn’t proceed because the user refused to complete the KYC process after being asked.
Then it's users fault, I can't blame casino or Betpanda.
I may sound of defending them but im not, its just that people should be cautious and take time to fully understand the platform's Terms of Service before using it
Agree. But often users don't do it. I am just asking Betpanda; they should solve the issue or provide a proper explanation according to their investigation without providing sensitive data.