I posted the topic on Reddit, but they also answered me there almost the same way as in my ticket   

https://www.reddit.com/r/GateioExchange/comments/1b22p7t/gateio_blocked_my_funds_and_the_problem_has_not/

Why didn’t they ask me within a month to provide documents confirming my identity, place of registration, bank statement? Are they so busy that they didn’t have enough time in a month? 

I also wrote above that almost all of my data that their system can see remained the same, even 2FA was not disabled.

Done  https://bitcointalk.org/index.php?topic=5486904.0 



Done  https://www.reddit.com/r/GateioExchange/comments/1b22p7t/gateio_blocked_my_funds_and_the_problem_has_not/

Several years ago I used the services of gate.io. After a long break, I decided to use this exchange again. But when I transferred USDT, the exchange blocked the funds and for a month now they have not done anything, they only answer me in a ticket that they are looking into my question.

The country, city, email and phone number have not changed alsough 2FA not changed and it's enabled ))) I don’t think there could be any questions about the account being hacked.

The funds were transferred through the correct blockchain and appear in my spot wallet.

When I try to make smth with my money, I got the popup window: Tip: Your account has been placed under protection due to detected potential risks. To lift this protection, please submit a ticket.

In "Tickets" section was automatically answer to my question about 1 month ago and nothing else, and no answer on my next question.

In the section support.gate.io/hc/en-us/requests I have been receiving standard responses from the same support for a month now, nothing has changed.


Full history of correspondence with the support

https://prnt.sc/Q_bp6ChhK6gk

Yogee:
The amount was much less :-)


About Reddit good idea!


I created a ticket over a month ago, but the problem has not been resolved. The post here is only a warning that users may encounter the fact that the exchange does nothing to resolve the issue, only standard support answers.

I think, will post it in scam section.

The country, city, email and phone number have not changed alsough 2FA not changed and it's enabled ))) I don’t think there could be any questions about the account being hacked.

The funds were transferred through the correct blockchain and appear in my spot wallet.

When I try to make smth with my money, I got the popup window:   Tip: Your account has been placed under protection due to detected potential risks. To lift this protection, please submit a ticket.

In "Tickets" section was automatically answer to my question about 1 month ago and nothing else, and no answer on my next question.

In the section support.gate.io/hc/en-us/requests I have been receiving standard responses from the same support for a month now, nothing has changed.

Several years ago I used the services of gate.io. After a long break, I decided to use this exchange again. But when I transferred USDT, the exchange blocked the funds and for a month now they have not done anything, they only answer me in a ticket that they are looking into my question. My account was verified, the country, city, email and phone number have not changed. How can this issue be resolved?

Why???

We've decided to ban Ukraine due to the unstable bitcoin environment that we feel in there, not only because the country is being banned. we are aiming to protect our global investors and eliminate the risk as much as we possibly could. We sincerely know it will cause much inconvenience, but we have to do this to make sure the project running smoothly.

Best regards,
ArcBlock Team

У них уже и сайт лёг :-)

А они какую валюту будут принимать? Я не сильно понял что они писали в офф канале. Что готовить, чтобы успеть потом взять?

Details about the Whitelist / KYC and Identification requirements

THEKEY ICO involves the payment of money for an investment into the ICO as described on their website.
Due to anti-money laundering (AML) regulations, THEKEY have a requirement to identify the details of every investor.
This is more commonly known as Know-Your-Customer (KYC) in the financial industry.

Therefore, in order to particpate in the ICO, all investors must register on the website, and provide identification of themselves and their nationality.
While passport is the preferred method, any other document that proves your nationality will also be accepted.
This does NOT include drivers licenses! As non citizens of every country may be entitled to a drivers license.

Я выводил несколько раз и доходило в течении часа, а статус Pending висел вчера всё время, но токены уже были на бирже.

Многие проекты просят скан паспорта для участия в ICO, как пример тот же Request Network просил.

Добрый вечер, получилось в Microsoft EDGE браузере, а в Google Chrome 63 не давало нажать.

У кого-то получилось вывести токены с сайта? У меня после ввода ETN Wallet и PaymentID, кнопка Next не реагирует, дальше Step 1 продвинуться не могу.

Мне до сих пор СМС прийти не может на телефон, я не могу доступ получить к своему акку )) Вам проще, вы свои токены уже хоть видите )))

Я уже больше недели пробую )) Я разрабам писал в ФБ что-то постоянно фиксят и до одного места ))

Всем приходит СМС для пруфа акка?

I can't pass verification by phone number - SMS does not come. I wrote several times about this problem to developers in Facebook and received answers that they are working on this. But already more than a week has passed, and the problem has not been solved. The result of all this - I can not go into my wallet and do not have access to my tokens.

I'm one of top investors and data I have is legit, together it will be cheaper and faster to reach this person.