hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
A few days ago, I asked you if you reacted to this answer from the security team in any way, but in response, you showed me the old correspondence.
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
So I ask again, what did you do after receiving this explanation from 1xbit?
they closed my account. and then I wrote the forum here.1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
A few days ago, I asked you if you reacted to this answer from the security team in any way, but in response, you showed me the old correspondence.
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
So I ask again, what did you do after receiving this explanation from 1xbit?
they don't answer me anymore. i don't know what i have to do
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
A few days ago, I asked you if you reacted to this answer from the security team in any way, but in response, you showed me the old correspondence.
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
So I ask again, what did you do after receiving this explanation from 1xbit?
they closed my account. and then I wrote the forum here.1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
The first message is not visible, and there had to be some, because that's what you answered with the question about withdrawals. So why not take a screenshot of the previous messages, because the ones we see are just answers to your questions. It seems that the most important thing happened before.
Unfortunately, this link does not work. Is working now. I mean, in their previous emails, did they give the reason why you have blocked withdrawals and why did they start investing of your account?
You are showing the continuation of the correspondence all the time, not its beginning. I mean, how were you informed that the security team start investigating your account and do they tell you the reason for this investigation?
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
The first message is not visible, and there had to be some, because that's what you answered with the question about withdrawals. So why not take a screenshot of the previous messages, because the ones we see are just answers to your questions. It seems that the most important thing happened before.
Unfortunately, this link does not work. Is working now. I mean, in their previous emails, did they give the reason why you have blocked withdrawals and why did they start investing of your account?
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
The first message is not visible, and there had to be some, because that's what you answered with the question about withdrawals. So why not take a screenshot of the previous messages, because the ones we see are just answers to your questions. It seems that the most important thing happened before.
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
At least you are not saying that you played fair and your account should not be blocked.
Maybe it's not just about the history of the account that was blocked, maybe previously you made withdrawals from some other account on 1xbit?
I didn't do anything like that, I don't have another account. My account has been open since 2017. Why should I open another account when I have one?
I do not know. I know that sometimes users have different accounts, for example one for playing at a casino and one for betting on sports. 5 years have passed since 2017, so you have been doing a lot of transactions there for sure. Did you somehow comment on this answer in a message to 1xbit support?
first they said you can only bet. but the withdrawal feature was turned off. because they wanted me to lose my money .they closed my account because i didn't lose money.
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
At least you are not saying that you played fair and your account should not be blocked.
Maybe it's not just about the history of the account that was blocked, maybe previously you made withdrawals from some other account on 1xbit?
I didn't do anything like that, I don't have another account. My account has been open since 2017. Why should I open another account when I have one?
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
1xbi_official said 'The withdrawal amount has already exceeded the deposited amount, thus refund is not required.' but it is not true. I wanted them to open my account, I will prove it to everyone, my account is too much minus. I deposited many times more than the amount I withdraw
hello 1xbit why you dont answer me id number: 13112599
Hello,
Just sent you a message.
hello
any update about my issue?
Could you say something more about your case, because your post may inform some people that support has no contact with you at all. In the last post about your case, 1xbit_official wrote that they sent to you a private message, does that mean you did not receive this message or did your case stand at some other point?
1- As per terms and conditions you can ask the customer anything in the name of KYC. Stake forces users to submit passport or their balance is gone. You can start asking "letter from the president" else your funds are gone.
That would surely lift most of the complaints off, but back in 2015 our intentions were to make as anonymous casino as possible (when crypto and all that stuff appeared). Ain't much changed since then - we added email KYC and that's all what have changed about anonymity.
Your security team answers automatically every day. 'Your request has been sent to the specialists, wait for the answer. but 45 days passed they couldn't find a solution and now my account has been closed. I also sent you a pm please tell me why and give me my money (my english bad sorry)
Your security team answers automatically every day. 'Your request has been sent to the specialists, wait for the answer. but 45 days passed they couldn't find a solution and now my account has been closed. I also sent you a pm please tell me why and give me my money (my english bad sorry) https://imgur.com/4gQzXMC id number: 13112599
