Was contacted back quickly by support and the issue was handled great. Apparently yahoo rejected the emails (even not allowing into my Spam folder) and that was the issue with it not getting to me. I have received my BTC in full and I certainly do appreciate Hashcows making things right for everyone as well as the specific extra help I needed to cash out.

When Logins are enabled, I will gladly mine here again. Thanks.

As I have mentioned in a previous post in this thread, I am the user "billion" on Hashcows.

I just received a reply from support in to my email that I sent regarding my cashout tool email never making it to any of the only three email addresses I ever use.

In my original email to support about this issue, I asked if Hashcows always required a valid email address when signing up, because those three are the only addresses I own. Since the email didn't go to any of them, either the hacker messed with my email on file, or Hashcows didn't require one when I registered several months ago and I didn't enter one. I also verified the exact amount of BTC I had stolen as well as the BTC cashout address that should be on file in my Hashcows account to further prove I was the user "billion".

The only response I received from support a full two days later was that the email I was messaging from wasn't the address on file with my Hashcows account, and then asked what email I entered on file with them. Support didn't even attempt to answer my original question on whether or not the site always required email addresses be entered when registering new accounts back in the early days of the pool.

I then sent a lengthy email to support listing everything shred of information I have for my "billion" account. I even had ledger information that was precise right down to the minute that I have now sent you that in my opinion completely solidifies that I am who I claim to be. There was other strong evidence that I sen you as well. I hope this is enough that you can work with me to help complete the cashout process for me. If for some reason you find the provided evidence not compelling enough, as a final ditch effort, I can email support my Hashcows password for the "billion" account.

I am not really comfortable doing this and will only do it as a last ditch effort to retrieve my BTC if you tell me that I have still not proven in your mind that I own the "billion" account. I hope that you read the entire email this time and not just the first sentence again like you did with my original email, as my situation cannot be resolved with a "What email address did you enter with us?" blanket response.

Any chance we can get some idea of how long the backlog for email support is? I never received my email after the cashout tool said one would be sent. That was nearly 48 hours ago. I also emailed hashcows support about an hour after that and never got a response from that either.

I am fine to wait as long as I get my coins. No problem. Some sort of time estimate on a response would be great, though.

It's been about 24 hours since I filled out the info on the payout tool and it said an email was sent to me.

No email in inbox or spam box ever came with the further instructions for cashing out, no response received to the email I sent out around 24 hours ago to hashcows support about this issue, and no followup post or private message from support in response to my post in this thread.

Will continue to be patient, but will also continue to post these status updates until this is resolved.

ok great. I guess I just need to wait longer for the email to get to me then. Thanks.

I entered my information into the cashout tool and it said an email was sent to me for further instructions. However, I have not received an email after about 20 minutes. I have checked my inbox and spam folders from all three of the only addresses I ever use, and they are the only ones I would have entered when registering....

I registered my hashcows account several months ago. Did this site always require a valid email address? I am just nervous that maybe the site didnt require an email address when I registered so the email won't make it to me without additional assistance from support.

I don't understand. On one hand you reply to my suggestion that the theft could have been lessened by an AUTOMATED system having been in place that could flag abnormal withdraw activity quickly (such as every single user sending all of their coins to one single address) with "OMG its Christmas".

In fact, this was your response to pretty much everything. You assume that such a system would have to be manned at all hours of the day, and the holidays would keep them from implementing it. I said they should have had a similar system already in place BEFORE nearly every single user coin was stolen....Which would mean that they should have had it in place well before "OMG it's Christmas."

But then your most recent reply to people not cashing out timely enough for your liking is due to "laziness". Maybe they didn't withdraw in the last few days because of "OMG it's Christmas".

"The service is running a pool for YOU to mine at and auto exchange your coins to BTC. Find ONE POOL that offers to pay you any outstanding balances if something goes wrong there. I bet you will not find ONE.

The fees are comparable to any pool, get over yourself."

The excessive amount of downtime at Hashcows certainly wasn't comparable to most pools.

How many of the other pools have ever allowed all/virtually all of it's users' balances to be all withdrawn to one single rogue address of a hacker? Certainly not comparable to most pools.

If you feel like the comparable fees charged by Hashcows has also equaled the quality of service provided by most other pools, I guess you have had lots of rotten luck in the past with where you have chosen to spend your hashpower at. I am to blame in part for this, though. I knew from past experiences with the site that they are down a large percentage of the time. I chalked that up to them still being fairly new. However, I was also looking for the least hands-on way to mine and convert to BTC and figured HC had moved past the growing pains, so I came back last week hoping things had changed. This was clearly a mistake on my part, as the downtime was still very high and at the end of the week all of my coins not paid into Hashcow's fees was then stolen from me due to their lack of security.

No, I have not seen any other pool guaranteeing the safety of users' balances. If any of them ever lose all of my coins from their own lack of security (completely independent of my own personal computer being hacked) and at the same time allow this exact thing to happen to most/all of  it's userbase, I will call them out on it too. I will also call out anyone telling people not to complain and that the site owners are doing a great job.

Get over myself? I think my response was pretty fair to whoever said that no one should be complaining and that the HC team is doing a great job. They clearly are not.

I will be a lot more supportive if I receive my coins back in a timely manner (if I receive them at all). Sure, any website can be hacked. It is hard to pay for proper security, and even that often isn't enough. However, not only did Hashcows allow a hacker to access all the users' account passwords and PINS, they didn't even have a failsafe in place for if/when the site was compromised.

The theft was ongoing for two full HOURS before withdraws were halted. Are you saying that the site should not have considered adding a flagging system when the withdraw rate from it's users shot up 1,000% all at once that could have at least stopped SOME of the thefts? This would have reduced the losses and made it more likely that the smaller amount of lost coins could be refunded. You can blame people for not withdrawing every day if you want, but it seems like (to me at least) that when you have tons of people who typically withdraw only every few days/weeks and/or they have their auto payout threshold set to a "high" figure, that Hashcows should have halted withdraws MUCH faster than two hours later. All those occational withdrawing users all didn't decide to lower their thresholds and pull their funds at the same time and all to the SAME ADDRESS.

Major security breach that users had no part in their information being changed and coins stolen. Site had no early warning alarms in place to catch blatantly obvious theft occurring. Many users paid a premium to the Hashcows owners for them to autotrade the coins they mined, on top of the regular mining fees paid to the site. These funds were apparently never used to increase DDOS protection to levels seen at other comparable sized pools, as Hashcows always had a lot of downtime, pretty much on a daily basis.

Where is the part where these guys did a great job? They didn't run a charity. They provided services for a price. I would say the price paid certainly did not match the quality of service.

At the very least these guys should reimburse all mining and autotrading fees accumulated for every affected user. Doesn't really seem fair for them to keep the profits they made from miners/autotraders when they allowed all of what was actually left to the miners to get stolen.In reality, they should refund all lost coins, but I will be very surprised if this happens.

Woke up to find 0.106427 BTC stolen from my Hashcows account. It went to the same address that stole everyone else's. I even had my withdraw limit set to 0.5 BTC, but it was changed to auto at the same time the person changed the address.

I have never had any of the pools or exchanges I frequent ever have my account hacked. Even the lowly two-bit operations. I use a different password and PIN at each site too.

40 BTC seems like a lot for this site to be able to cover in reimbursements due to its own security flaws (which it clearly was since so many were affected). I certainly hope I get paid back, but not holding my breath either. It must be very tempting to simply close down the site and not pay $25,000+ dollars worth of coin to users because of the site's security problems. That's if Hashcows even has enough funds to pay people to begin with.

Needless to say, I will not mine on the site or any other future pools that might be created by Hashcows team until I am fully reimbursed. If I am, I will gladly come back.

I wish whatever algorithm is used to decide when to change coins worked better. I understand it not switching to ALF just because it is the most profitable for only a minute or two and then drops far down the list,but often I see that the pool will be mining a coin WAY down the profitability list for a long stretch of time, and not switching to a better coin that is known to have long enough retargets to warrant the move (Such as CAP, CGB, DMD, ect.)

For example it has been mining MEC for 45 minutes straight, even though MEC has spent almost that entire span of time below LTC. Right now there are six coins the pool carries that would be better, with CGB in particular being almost twice as good as MEC. It's not like the profitability of these other coins just recently went up either. Earlier today it was stuck mining MEC at 450% when Diamond fluctuated between 1,000 and 700% for at almost an hour.

I have noticed this happening often in the last week or so, but just now decided to mention it. Didn't want to come off sounding like a dick, but the pool is leaving a bunch of profitability on the table so I figured I would chime in.

EDIT:

It switched about 5 minutes after I posted. For whatever reason it went to WDC at 500% instead of CGB which is still over 700%. CGB has been at this rate for about an hour and is the most profitable coin the pool offers, but it still hasn't switched to it.

stratum currently down

that sounds great.

"It seems the admin of BTC-e are feeling the heat from RealSolid's new and improved mcxNOW"

I won't ever trust an exchange owned and operated by RS.

I hope this stratum becomes stable soon. The pool was down at least 4 times since yesterday, including right now. The last week has had lots of problems as well.

At some point, when you have to use a fail safe so much so often, it's not really a fail safe anymore. It's your main, with this pool getting the leftover scraps when it just happens to actually be up.

uwMVkjcmJoCbEZNscaMbeVeZgbj9YuaRg

thx

hopped on the official pool to mine CDC...ended up with 100+ blocks orphaned. It was a 100% orphan rate, so it's actually by far the LEAST profitable to mine.

Has another fork occurred?  Coinchoose is quoting Erundook's pool with difficulty of 1.2, while Vern shows 1.5. Been this way for a few hours. Last time this happened was because of fork.

my miner wont launch at the listed pool. I try it with port 8339 as the getting started page says, and also 8340 as is described in the first message of this thread. Anyone know exatly what to type for address and port to get mining going here?

site is down, miners dont connect.