LOLOL Perhaps!

But when you're a newbie to Kraken, and making your first run in Crypto, and suddenly thought you'd lost $9K due to a problem specific only to your own account, and were stressed out about it....  the "normal thing" comes as quite a relief!  :-)

HOORAY!!!!!!!

KRAKEN IS WORKING!!!!!!

I just logged in, and the site is snappy, fast, and responsive.  No reloads, no errors, no clicks.

Went right through to Funding -> Withdrawals -> USD, and all the screens came up and came up perfectly and quick!

AND.... my wire transfer is in status SENDING!!! 

Cue the Doc Brown voice when he learns about his future self's flux capacitor:   IT WORKS!!!!!!!!!!!

Nice recovery, Kraken!  Thank you!

And especially to user Kraken-Septimus:  Thank you for being here, and for repeatedly responding to my pleas for help!  Whatever they're paying you, I hope they double it!

Very happy, this is the way the site SHOULD work... and I, for one, WILL be back!

Glen

Dear Kraken-Septimus -

PROGRESS!  The funds in the stuck wire transfer have been returned to my account.   I see that your larger problem with withdrawals is still ongoing; I hope you get it fixed soon.

In the meantime...


I do have a second bank configured, and so, before trying to resort to crypto, I have put in a new withdrawal request for the same amount, using the other bank.

(And interestingly, I was able to just click right through that process, so it looks like they may be making progress on the larger issue.)

I'm not out of the woods yet.... but I'm feeling less worried, and I will *definitely* report back everywhere once I know status!

Thank you all for your help here!

Glen

While the second part of this is true - the system blocks direct links and reloads - the first part is certainly not.  When you click the Withdraw link, you get that error message, and waiting does nothing.  That page doesn't refresh, at least not for me.  It just sits on that message forever.

I am very hopeful that, given the announcement that they are aware of this, Kraken is working on a fix today.

Thank you thank you!

My bank isn't even seeing the wires.  What Kraken said was:

"Your transactions are failing as our wire processor has locked your bank node."

It's Kraken's wire processor that has locked it.  Then they said:

"They do not give us a reason as to why your node is locked"

To me, that's a customer service thing.  If I were in Kraken's position, and my customer were having trouble, I would *GET* a reason.

"But this functionality is not available to you anymore."

This suggests that I cannot use another bank.  Right now my outgoing wire is still stuck in CANCEL REQUESTED and I have no access to my funds at all.  Do you think another bank would work?

"You can withdraw and/or deposit using crypto."

Right now I still cannot even access the WITHDRAW screens - I still get that "Feature Disabled" message.

Any ideas?

Well, on this thread, user "Kraken-Septimus" asked for my ticket number, and although they didn't respond back here after I posted it, I did hear back from their agent "Andrew" via email shortly thereafter.

I'm hoping Kraken-Septimus comes back to this thread soon, because my problem isn't resolved -just changed to a different problem - and I still need help.

Of course, everyone has to sleep, but I hope Kraken-Septimus comes back soon...
Glen

So after everything today, here's what has happened with Kraken since.

20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.
21. Get response here on this board from Kraken-Septimus  asking for ticket number.
22. Post ticket number.
23. No word back from here, or twitter, or on ticket.
24. Keep trying throughout day.
25. Late afternoon, am finally able to get Withdrawl screen to come up.
26. Initiate third withdrawal attempt, same bank and configuration as before.
27. Transaction goes to PENDING
28. Ten minutes later, get email from Kraken-Andrew telling me that my ability to withdraw fiat currency is permanently terminated, for no reason.
29. NO REASON?  Just terminated?
30. Attempt to cancel latest transfer.  Status is CANCELLATION REQUESTED.
31. Transaction still stuck there.
32. Put all this information back into ticket.
33. Re open and re-escalate ticket for the third time.
34. Late evening.  Now unable to get to *any* withdrawal screens at all.  All attempt to click on Funding, Funding/Withdraw or Funding/Deposit now report "Feature Disabled.  This feature is not currently available."

Has nobody encountered anything like this from Kraken before?  Is there nothing else to be done?  I went through all the steps for Tier-3 Verification, only to be cancelled for no reason?  And where is my currency now?  How long with this cancellation request take?  Does anyone have any ideas here?

I've learned that the hard way - but what does that mean for my stuck money?

Glen

All -


So after the fiasco I outlined above, and after sending my ticket number, I heard nothing back on any channel.

Throughout the afternoon, I kept trying.

Later this afternoon, I was able to access my account again, and, for the third time, initiate a wire transfer.

The transfer went to INITIATED - and then PENDING - and not ten minutes after that, Kraken wrote back to me and said this:


Can they do that?  Why would this possibly happen?

Has anyone had this happen to them?  Is there any way to get this fixed?

Because now my funds are stuck in a CANCELLATION REQUESTED state, and I have no access to them at all.  And we're talking about around $9,000!  Is that money gone forever now?  How could this happen?

Does anyone have any insight here?

Not sure if I did that right, my ticket number is 856784.

And now I've got a new message, which seems just as wrong.  Now when I go to Funding->Withdraw I see this:

"This action is not available for tier level 3.  Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."

Hoping for the best!!!

My pleasure:  Ticket number is 856784.

Thank you for responding!!!

I'm having a horrible time performing a USD withdrawl from Kraken.
1. Two months ago, set up bank, send test wire for $15.  Wire goes through no problem.
2. Two nights ago, sell some BTC for USD, try to wire balance out to same bank, same setup.
3. Transaction sits in PENDING status for 12 hours.  Then switches to FAILURE status. 
4. No explanation or further information in details.
5. Yesterday morning, try again.  New transaction, same amount, same bank.
6. Transaction sits in pending for 4 hours.
7. Open support ticket. 
8. No response to ticket for 6 hours.
9. Reach out to twitter team.
10. Get automated response from twitter account about connectivity and performance issues.
11. See escalation form on that account. 
12. Last night, escalate ticket using form.
13. This morning, get a "we've assigned your ticket, please wait" response.
14. This afternoon, log in to check account.
15. The cash balance is showing up in my available balance, so I know the second wire failed.
16. I cannot *see* the failure, however, because, now, ALL ACCESS TO DEPOSIT AND WITHDRAWAL functionality seems to have been terminated on my account.  When I go to Funding tab, get message "Feature Disabled - This feature is not currently available."
17. Send all this information back to Twitter team.
18. Get same automated response about performance issues (What?  This is not a "performance" or a "connectivity" issue, it's a WITHDRAWAL issue!)
19. Response tells me to escalate ticket again.
20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.

I still can't get my USD funds out, I still can't tell why the wires failed, and I still can't get to anyone who can help.

In a panic, I am posting here, since there seem to be people here who know how to handle these things, and since I appear to be all out of sedatives.

Any advice, anyone?  Thanks in advance!

Glen