Hello! I faced the problem of not crediting one of the deposit! Please solve the problem as soon as possible, if the bitcoin rate changes, this threatens me with losses. Amount ~2.5 btc . I already wrote to the mail - please solve my problem as soon as possible - a friend who faced the same problem was waiting for an answer from you for 2 days and decided not to use it anymore because it let him down a lot and he worked with you for a very long time.
He can't "see your message" in the mail since @LoyceV is not an admin or employee of the website. He's just trying to help you to identify your problem.
Also from what I understand you emailed @Chipmixer with 3 different emails. it won't make it go any faster. What do you call a "very long time" to get an answer? 24h? I understand it can be frustrating when it comes to money but I'm sure your problem will be solved in a timely manner
Don't worry, they don't sleep on the desk, they will surely come back to you in some hours
Thanks for the answer. Hopefully they will answer your mail soon.
Small amount of deposit transactions get stuck in our system lately. If that happened to you - contact us and we will do manual fix. Proper fix is expected later date.
Missing deposits reported to support were resolved but main issue is still there. If you deposit and are unlucky - you may not get your chips after one confirmation.
Small amount of deposit transactions get stuck in our system lately. If that happened to you - contact us and we will do manual fix. Proper fix is expected later date.
Missing deposits reported to support were resolved but main issue is still there. If you deposit and are unlucky - you may not get your chips after one confirmation.
Столкнулся с проблемой. Нужна помощь. Создал сессию и сделал перевод, но система не увидела мой платеж. Куда можно написать или как восстановить средства? На почту написал вчера жду ответа. За 1 перевод не получил ключи, а за второй получил.