I'm just reporting back that I appreciate the personal help from FutureBit that has transpired between my last post here and today. I've sent back the full Apollo to replace the connectors and PSU. Once it is been returned to me, I will have a full and a standard that should be in good shape. I've read some previous posts sometimes someone is interested in additional units. I would be open to considering selling mine to any interested parties.

Hi. I got a response on Monday to the email I sent that was a reply to my order. I followed the suggestion in that email to do a power cycling of the standard and reboot the main unit. Both units fired up as normal and I thought that resolved the issue. However I noticed a few anomalies after that. At first I wasn't sure if these anomalies were actual problems and so I started to compose an email to you yesterday regarding what I was noticing.  However, then I noticed the connectors to the full unit were hot to touch (on balanced mode, with no node syncing) and upon closer inspection I saw that those connectors had burned out. That appears to be a new issue. I hadn't noticed any problems with the full unit before; I just thought their might be an issue with the power supply to the standard. In any case, I sent you pictures yesterday (reply to the order email thread). Both units are now off, out of commission, for safety, awaiting your response. Thanks.

The other thing I'm trying to figure out if if there is an alternate power adapter people here have found that works reliably with Apollo? I think that's the source of the issue I'm having and if I don't get support for a warranty replacement I doubt I'd buy another one from Futurebit. I understand it's possible to run 300 W+ adapters with Future Bit and the checking I've done seems to indicate that it's possible to find one that runs quite a bit cooler (say 40 C instead of 60 C) than the one that FutureBit offers, but so far I haven't found one with dual 6 pin connectors. Any suggestions?

I bought direct from futurebit and have tried all the usual support channels (chat, email, replying to my order email etc) over the past week but no response. Wondering is that was to be expected or an anamoly?

Is there one? If so, what is it? I've reached out through multiple direct channels for help with a failed unit < 90 days old and have received no response (yet). Is this typical post sales support?