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Showing 4 of 4 results by ithisut
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
We have set higher priority to the ticket, and hope that the issue will be resolved soon.
The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.
It's clear that the issue date on the document is March 2017.
I am still waiting for 2FA disable.
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Hi Cex
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
Your issue was escalated. We expect it to be resolved in the shortest time possible.
i sent my photos and documents (again) hope you can solve this issue ASAP
thank you for your concern.
Your 2FA was disabled.
I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.
Request #377099
I received today an email asking for a photo with the document in a better quality. I sent this photo again.
I am still waiting for 2FA disabling.
Request #503799
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Hi Cex
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
Your issue was escalated. We expect it to be resolved in the shortest time possible.
i sent my photos and documents (again) hope you can solve this issue ASAP
thank you for your concern.
Your 2FA was disabled.
I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.
Request #377099