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Showing 9 of 9 results by jakefrey
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Re: WEX.nz
by
jakefrey
on 23/11/2017, 23:15:17 UTC
I am a US citizen in the same situation with Wex. These guys have been completely unresponsive knowing I'm in the US. The BTC-E guys had a tough break with the FBI raid but these new guys in Singapore have flat out stolen my money. Account locked, no method to verify and no response to tickets.

I know it sucks but I would be blaming the US gov on that one, I think its fair that wex not trade with US citizens,



I understand the sentiment. Most likely that's why they are freezing us out. I believe this is wrong. Leaving alone the points you mentioned that are not related to crypto, the US has NOT been hostile to bitcoin, (I was actually surprised about that). Overall, they have basically left the industry alone. Yes there are some isolated incidents, also the ICO situation, But by far they've been surprisingly cautious about messing with the industry. If you want to see hostile, Look at China, practically one day to the next, and NO MORE EXCHANGES! That's highly unlikely to ever happen in the US.

Regarding specifically the raid on BTC-E, there definitely was a lot of smoke there. I don't know about the fire. But can we agree that if they did some of the things they are accused of, then they had it coming? which country would've allowed them to knowingly operate a money laundering machine? I must admit that I loved that they reconstituted themselves, effectively giving the FBI the finger. It was great seeing the strength of the whole bitcoin idea proven. However, stealing funds from US citizens as payback is certainly wrong and frankly can get them into further hot water.
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Re: WEX.nz
by
jakefrey
on 22/11/2017, 06:01:46 UTC
I'm very happy to have my deposited ETH back.

I made a transfer from Bitstamp to WEX.NZ (I like the simple UI ), but WEX didnt support smart contracts, so my ETH never showed. Asked for support (made a ticket on kayako via their website, made a post here and asked in their telegram app). Got response on this website and in the app, and finally as well in the ticket and its fixed.

Within 24 hours. So for me personally great support for a smaller issue.

Happy trading!

thats great news, I have been using Wex(btc-e) for 4 years and never had a problem until the US gov showed up.

Same here. BTC-e was always the most reliable exchange in a sea of unreliable APIs and broken trade engines. I used it since 2012 and I miss it a lot. Even though I lost a lot taking the 55% refund option, I'm sometimes tempted to come back to WEX.

But I'm still upset that they waited until the very last moment to say that verification would not be required to trade on the new platform (WEX). They were vaguely threatening KYC requirements for days until I finally said "screw it" and took the refund. I couldn't risk KYC as a US customer.

Part of the verification process is giving them a copy of your license or passport. I would need to find someone with my name in another country. not to mention, they also want a picture of said person holding their ID card plus utility bill. Bottom line, I'm not finding this special someone so fast. Lastly, holdings are definitely over 1000$.

thanks

Here's what I don't understand: When WEX launched, they said that all previous verification data had been "destroyed." Why is there a name associated with your account? Was it carried over from BTC-e or did you provide it in an attempt to verify?

I actually was unaware of them saying that their previous verification data was destroyed, so Great point. not sure I believe it though. Either way, I did send them documentation in an attempt to verify. do you think they won't be so particular to go through what I sent them previously?
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Re: WEX.nz
by
jakefrey
on 21/11/2017, 22:05:31 UTC
For those interested in helping, here are the requirements for verification on wex:

"A photograph or a scanned copy of one of the following documents: a passport, a foreign passport or ID card. This is necessary to verify your identity.
A photograph or a scanned copy of one of the listed documents: bank statements, utility bills, tax documents, a document confirming your residence permit issued by local authorities, court documents or documents issued by the state or other competent authorities. Since these documents are needed to confirm the actual residence, the address of your actual residence must be indicated on them.
Photo of yourself (selfie) with a passport / ID card in hand. (bold in the original)
Documents with duplication of basic information in English take precedence over national documents.

File requirements:

Images should be coloured, should not be edited (trimming, photo filters, etc.), there should be no light spots, glare, shadows and other artefacts.
File size - no more than 2 MB, extension -.jpg, .png.
The quality of the images should be very good - you and the photo documents should be clearly visible, and the text - easily readable. (my italics) Recommended resolution starts at 300 dpi."

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Re: WEX.nz
by
jakefrey
on 21/11/2017, 21:49:00 UTC
WEX definitely needs to do a better job when it comes to sorting things out properly, but they are known to act vague and from time to times quite shady, so it shouldn't really be a surprise at the end.

If the funds that are stuck in your account are worthwhile, and then I am referring to a value of minimum $1000 in funds (could be fiat or crypto), then you might look for someone from another country to verify for you.

It's an extreme last resort solution if you're desperately looking to get your funds back, but it's the only option that makes sense to a certain extent. If even that's not possible, you can officially kiss your funds goodbye.

Part of the verification process is giving them a copy of your license or passport. I would need to find someone with my name in another country. not to mention, they also want a picture of said person holding their ID card plus utility bill. Bottom line, I'm not finding this special someone so fast. Lastly, holdings are definitely over 1000$.

thanks
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Re: WEX.nz
by
jakefrey
on 20/11/2017, 21:23:10 UTC
I'm a US citizen, and my account was suspended for inactivity prior to the raid. I'm unable to get myself verified because your process for verification does not include the US as an option for "country". What are your intentions for users like me? I understand if it will take time to get everything squared away, but at least a statement with your intentions for these account would go along way to help restore faith in your exchange even if you can't do business with the US for now. A quick search of the forums will show that i'm not the only one with the issue.
How do you think non US users of wex feel about your legitimacy if you just keep for yourself all us citizen account holdings?

Thanks
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Re: WEX.nz
by
jakefrey
on 20/11/2017, 20:59:12 UTC
I'd like to add my voice to those who are seemingly getting ripped off by wex. I'm a US citizen and I was in locked out status at the time of the fed raid. I tried to get myself verified per wex requirement in order to access my account but the US isn't listed as an option. So wex took 55% of my coins and now claims that they can't refund or credit because of legal issues. This claim would sound legitimate if they would be more transparent about it, as in: We can't allow you to withdraw your coins but you can see your account and as soon we can figure out how to get you back your funds. we will reimburse you.

Just telling US citizens, Too bad. Or worse, just ignoring us completely is not defensible.

I specifically wrote "seemingly getting ripped off" because I'm still holding out hope that they will do the right thing as soon as they can get themselves stabilized.
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Re: BTC-e.com website not loading for me - but site is up!
by
jakefrey
on 15/01/2017, 19:15:25 UTC
I have the same problem. I created a post asking if somehow their site is down but I got no responses. I guess everybody just thought I was nuts. I started to think the same too Smiley, but apparently not. I have no idea why this is happening. However at least the sister site is working for me too.
thanks!
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Re: BTC-E banned and blocked my account for inactivity?
by
jakefrey
on 13/01/2017, 19:00:53 UTC
I had the same problem but I think they blocked my ip address, because i can even pull up their website!!
*can't
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Topic OP
Whats up with Btc-e website??
by
jakefrey
on 13/01/2017, 18:15:46 UTC
I've been away from the whole bitcoin thing for a while. But I'd hate find out that they don't exist anymore...
I can't get to their home page. https://btc-e.com/


Thanks