Well, that's what they said after we had our discussion. Complete your KYC and they'll willing to review your account. If there is no other violation aside from that multi-acc to bypass limitation, they'll return access to your account. They [as every other big casinos] have no intention to steal from their players, simply enforcing their ToS.

I guess I'll nudge them and tell them you're ready for Level 3 KYC, then.

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Yes, I completely understand the root of your question, and there is no a shred of doubt in my mind that you're asking from neutral ground. Regarding evidence, yes, I am agree and we're on the same page on this, every side only tell half their story, and there is more to the story than what's told. That's why I questions both.

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Edit: OP, this is what they told me to do next, verbatim, suppose you're willing to get verified:

I see. It will be very much appreciated if you can supplement us with that info, for the purpose of further validate the story. but, that's rather an overkill and unnecessarily prolonnging the case [especially as I've got two points matched... well, two and a half].

I'll go with my findings.

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First of all, I promised you the reason why I asked you questions, some even sounded strange. It's the simplest test of matching narratives, a double blind test. Put two entities in separate room and ask them same question. One [or more] that they tell and matched is safe to be assumed as the truth.

Second, your story matched theirs on this point,


Yes, you do, according to their system, ss well as the point where no sport bonus being used.

Those established, I think it's safe to say the findings they gave me is sufficiently based on truth. We can add the third matching point, namely your deposit, but it is no longer needed at this time.

Below is my report:

Based on my inquiry for account marirojmo@hotmail, and strictly based on the accounts tied to it, they matched three different accounts by IP, device fingerprints, as well as another parameter that I can't tell the public. From your claim that you never give your device to anyone, it will be relatively safe to assume the three all are yours.

First account was created by 7th April 2025, got limited by 19th May 2025 and ditched. Never used anymore. I strongly believe because of the limitation imposed upon it,'

Second account was created by 8th April 2025 and parked for few weeks. Got betting limited and ulitmately banned by 14th July 2025.

Third acccount, marirojmo was created by 9th April 2025, parked fo even longer, and first deposited about one month ago [I can give you the exact date, and this is the reason why I asked for deposit date, but kinda beating the deadhorse as it's roughly matched the timeline you gave in the opening post], got banned by 14th July 2025.

The reason of locking your accounts was them being considered as attempt to circumvent betting limitation upon your first account, and later your second account [yahoo62278, I hope this answer your question. Sorry that I can't tell you at that point, as informing you will have a likelihood of OP stopped cooperating and shelled up. Ultimately preventing me from getting the absolute truth from both sides].

Above are the findings. Below, is the verdict.

This is their call and solution after some discussion: on your opening post, you informed that your account is already verified. It made known to me that the "verified" here is passing level 1 KYC. They are willing to review your case and possibly unlock your account [though not said, I am quite sure it's with limitation too] and regain access upon completion of full KYC [I believe they have 3 levels of KYC]. Upon review and they find no further breach of ToS, they will seriously consider to let you regain access to the account. So, KYC or not KYC, going to AG to get it retried, it's your call.

[p.s.: I personally think you can't reach a point where AG will make the casino to reconsider unlocking account after completing your full KYC. The case will end right after they gave the proof of connected account.]

With that, I've laid all my cards on the table. Above is what I perceive as what transpires, and now I've laid all of them in the open. I've do to the extent of what I can do, and the decision is yours and things [I believe] beyond this, is out of my hand.

You can check the withdrawal from your originating wallet [thus, deposit to your BetFury account]. Unless you can't remember what wallet you use for deposit and withdrawal? From like... a month ago? It's okay if you don't remember, though. It's just will be super helpful if you can provide that info.

Thank you. This might be my last inquiry before I deliver my final verdict: I understand correctly that the account was inactive for couple of months after creation date? Given the opening post said that you deposited about 1 month ago? Can you provide me the TXID of your deposits to your account on betfury? It should help us give a more clear image.

You don't? That's strange. I tried to sign up just now [you can see the timestamp of the email] and the page send me things like shown below, as well as my email receive what's also shown below:

https://talkimg.com/images/2025/07/18/UAEfEq.jpeg https://talkimg.com/images/2025/07/18/UAEy5j.jpeg

Do you mind to inform me the exact date of your registration, if you happen to remember? Or the list of the promo email [I believe it'll safe to assume the first sent is close to the account creation date] using "betfury" as email filter to show us list of emails you got from betfury this far?

The reason of so many questions will made itself clear much later [in your case, much shorter] at the end of the cases. Thank you for your answer. Last few if you don't mind, uhh, can you send me a screenshot of that sign-up? I believe BetFury send you something upon registration? That'll certainly put us on exact date. Another timestamped screenshot of your first deposit won't hurt too, if you can produce it. You can send it privately by PM if you preferl

OP, do you mind to inform me from what device do you access BetFury? Laptop? Tablet? Phone? PC? Alternating between PC and tablet and phone? iOS? Android? Windows?

And on the opening post you informed us that you were with BetFury for one month. Do you remember exactly when do you sign up, and on what device is it?

Okay, so to clarify, you're living alone and/or with someone you're sure not gambling, your brother and other family, that sometimes visit by 30 or something is just a visitor instead of actively sharing the same household as you. And far as you know, maybe, just maybe, the chance of their accusation of multi-acc is from your brother, when he visit?

And I guess things will probably be much easier and helps us get to the bottom of the case faster [or, at the very least, put things into motion] if you can help me with your brother's account's address as well as the bonus he claimed during his stays with betfury. If he can't remember what bonuses he had activated in the past, the account address will quite likely help us learn about that by itself, as it'll help BetFury to supply us with the information from their side.

But it'll be very nice and helpful if your brother can at least point us out to the best he can remember, so we can match them with the narrative from BetFury's side.

If there is no bonus abuse related with either account, what's the big deal with someone having multiple accounts? I know this thread is not about bonus abuse, but if the person with multiple accounts is not cheating(other than having a 2nd account) why is it illegal?

Most bonuses are given after wagering so if a person is wagering they are not cheating. The other abuse that could be happening is trying to circumvent limits, if a person is not doing that why is having another account illegal?

I don't know if this person was abusing something so my questions are just general questions that puzzle me about the casino industry. OP technically you agreed to the ToS of the casino when you signed up with the second account(or the 1st), so you're kinda screwed. Holydarkness might be talking to them for ya and get something worked out.

I understand your frustration and how you must feel on the issue, but before quickly tagging a casino that has labored for years to build its reputation as a scam, leave no room for uncertainty by ensuring that there is no "maybe." Be 100% certain that the young member of your family or even another person who you may have given access to your devices has not been the one to unknowingly break the TOS.

Well maybe grill your young family member first before making an accusation here. That would safe everyone the time, right? Because if that's actually the case then it's a violation of the TOS, as hard as it sounds but betfury would be right to ban your account. I mean wifi wise this should not be an issue. People often log into account from several public wifis, that's no reason to close an account, even if stated in TOS.
Well, maybe we can hear from the other side what they are saying. Proofs are as good as always never given, so that's gonna be hard.

https://talkimg.com/images/2025/07/15/UAZqEJ.png https://talkimg.com/images/2025/07/15/UAZewW.png https://talkimg.com/images/2025/07/15/UAZO8m.png https://talkimg.com/images/2025/07/15/UAZDY1.png

Well, do you happen to accidentally have other account in the past but forgot about it? Or perhaps someone else also played on betfury? Can you perhaps ask whoever you're living with if they happen to also have an account on this casino?