For anyone looking for a campaign manager, I recommend Little Mouse highly. High integrity, quality output, a legend all around.

As mentioned to you by support, your account is under review for integrity by our provider. Unfortunately they've flagged abusive sports play, and they very rarely are wrong about that. Your withdrawal will be sent as soon as the review is complete.

Yes, from this user’s last commission claim to the time they uploaded forged ID, there was no activity from their players. After the ban was placed, we left the account open temporarily to allow the user to withdraw any remaining balances which would explain why they’re claiming they’re owed commission, but at that point the ban had been applied.

This thread has devolved quite quickly, as it usually does when discussing this issue specifically, so I’ll give some final thoughts and a recommendation for Mandy.

- contrary to Mandy’s suggestion, I was not aware of her United States residence. US residents are not permitted on Shuffle (as per our Terms of Service) and I would’ve closed her account sooner if I had proof of this.

- I can’t talk on behalf of Cam and whether he knew or not, we have a protocol to follow if we suspect a user of breaking Terms of Service so I’ll make sure of whether that’s the case or not, but that doesn’t mean that anything changes with how we handle it from the point that we were made aware.

- Suggesting that we were wrong to chat ban Mandy because other people are also toxic is like suggesting that a police officer shouldn’t have pulled someone over because other people were also speeding. Then try suggesting that when this police officer has pulled them over and warned them over 10 times. I also don’t think a chat ban should be taking up valuable space in a scam accusation thread.

Mandy, I would recommend that you open a case with Casinoguru or some other casino mediation service. Unfortunately, I no longer wish to DM you directly because you weaponise messages, and I have no interest in having my messages with you be taken out of context. A mediation service will be able to dig into the specifics of this issue, and if we are deemed to be in the wrong and still don’t accept that, then you can use that ruling against us if you wish.

Hey guys - there was no targeted campaign against this user, they were identified as having logins from a restricted jurisdiction and so they went through our identity verification process (as we do for all users we identify as potentially breaking Terms of Service). Unfortunately, this user then proceeded to attempt to complete ID verification with multiple forged IDs. We have a zero tolerance stance on fraudulent activity on Shuffle; subsequently their account was permanently closed. We have regulatory obligations, as all crypto casinos do, which come above any personal situation a user may claim to have.

Regarding the chat bans; this user received in excess of 15 temporary chat bans through their time at Shuffle, before the final permanent ban. There were no shortages of warnings to them. Hope this helps.

Hey all, quite confused on what the issue is here:

- this user’s account is not closed
- this user can withdraw their balance at any time, as mentioned to him previously
- this user has withdrawn >$40k more than what they have deposited lifetime

Hope that helps.

Hey guys - won't be sharing identifying information, but can confirm beyond reasonable doubt that this player was multi-accounting and breaking ToS. Plenty of evidence for this, we wouldn't be taking action against a player unless we were absolutely sure their behaviour was abusive.

Alright, I know who you are after your latest message, and I no longer believe that you're acting with good intentions for the community. This thread exists to attempt to tarnish Shuffle's reputation because you are regularly muted for being incredibly toxic to our staff, our platform and our players.

Brett doesn't owe you any response after some of the things I've seen you say about and to him. Please either send some form of proof that any of our hosts have not acted in the interest of responsible gambling, or close the thread. This will be my last reply, I would recommend that no one else in this thread give any more time to this guy until he provides some form of indisputable proof (which I'm confident won't come, because our hosts take player welfare incredibly seriously).

 

Hey, I can tell you put some time into writing this so I'm going to give you the benefit of the doubt that you're doing this out of concern for the community and not because you're trying to throw mud on Shuffle's name.

1. As a few people have already mentioned, I am very public about working at both BitMEX and FTX. I'm proud of what I accomplished there, and anyone who interacted with me while I was there should be able to give you a good character reference if you're interested in it. I left in mid-2021, FTX went down in November of 2022; if you're discounting everyone who worked there at any point of FTX's history, you're discounting hundreds of great people who had nothing to do with the fraudulent actions which led to the collapse. To suggest that I'm running Shuffle in the same way that FTX was run is quite disrespectful; at FTX I learnt a lot about how to build a product, and a lot about how not to run a company.

2. Shuffle is one of the most transparent teams in the crypto casino space. You can do a quick search and find a lot of background on me, and a very large portion of our management team. We do livestreams every week with different members of our team, and most team members have their full name as their usernames on various social media platforms - we make no effort to hide ourselves because we have nothing to hide. Of course, there are risks and safety concerns to doing this, and I respect that not all members of the team are as keen as I to be public-facing. This is the case with plenty of companies in finance, crypto, and wagering. A question to you; can you name 3 crypto casinos that have a more public team than ours?

3. If you have any instances of this please let me know, but it's in quite bad faith to make a suggestion that we're operating fraudulently with nothing to point to that would suggest that.

All of your suggestions are good suggestions, and you should be doing this to anyone you trust your money with, including all other crypto casinos. If you have concerns about anyone's responsible gambling commitments, I would encourage you to follow that up, because it's a serious matter. Again, I'm hopeful that you are a genuinely concerned observer and not someone who may be trying to smear the Shuffle brand - hopefully this helps clarify for you.

Hey all - I have dug into this a little, without a doubt this user has nearly 100 alt accounts. If there was even a shred of doubt, we'd be quite lenient, but this is incredibly blatant abuse from this user.

Hey - Shuffle takes the privacy of our users extremely seriously, and there has never been a breach of that. Please send through proof of these details being shared by Shuffle staff, because I can guarantee that this has never happened. It seems like you have a separate issue with Shuffle (the fact that you self-excluded and we didn't reenable your account, which is a regulatory and responsible-gambling obligation that we have, which comes before any other preference you/we may have), and as a result you're attempting to bring us down by suggesting that we had some involvement in your personal details being leaked.

This user you screenshotted was banned from chat for attempting to dox you. I would recommend you consider your personal opsec and try and think where you may have shared these details externally, because I can assure you that this user did not attain these details through Shuffle or our staff.

Hey, this is false - no changes in ownership have happened, I (and the rest of the team) am fully in control of Shuffle still. If there were to ever be a change in ownership, it will be announced on my Twitter and the official Shuffle Twitter. I don’t see that happening for a long time though!

There has been a string of impersonation scam attempts on Telegram recently, I would say you maybe got hit by that. Please ensure you’re talking to official members of the team, you can clarify through our live chat support at any time if you need verification that you’re speaking to someone on the team.

Hey Theresa (or Preston, or any number of the other usernames you use) - I have no intention of doxxing you and your accounts here, so I'm limited in how much I'll share publicly, but so far we have identified an exorbitantly high number of accounts who:

- use the same device and IP
- bet the same markets with the same betting patterns
- KYC with information that is quite obviously not the real account owner's

As per our Terms of Service:

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted.

As we have mentioned via support previously; if you continue to open accounts, we will continue to close them. We would not do this unless we had evidence beyond a reasonable doubt that these accounts are owned by the same person and are circumventing our Terms of Service. Please stop wasting support and the community's time, you've been warned multiple times.

Hey! That's interesting, did support give you a hand here? Would assume that (provided no server issues which I don't recall us having around the time you posted) it's an issue with your network connection. But support should be able to help!

We gave a week or two notice, but it was more of a surprise. Wanted to reward a lot of the players who have been playing a lot since we launched. We're probably going to announce another one soon!


Yessir, we have a new esports odds provider going live within the next couple of months - it should be in place in time for some of the big CS tournaments early next year. Would love to hear your feedback once they're live, I'll try and run a promo here on Bitcointalk so you guys can try it and get rewarded.


It'll be an ERC20 token. I understand your feedback around convenience and cost effectiveness, but unfortunately ETH is where everything is. It's where there's the most infrastructure, users, and volume is - I'm sure we could look into a wrapped version if it came to that.

Yep, that's the point! This is exclusive for anyone who has dropped over 50k balls on plinko - we had about 500 eligible users from the period in question.

Be on the lookout for more merch giveaways like this...

Hey! I bumped this with our Sports Lead, he confirmed that this bet has been voided and you should see the bet amount returned. Thanks for flagging, reach out if you need anything else here.

I see a lot of discussion about the token, which is great! I think it'll be the next big phase in the Shuffle.com journey, and at the end of the day, tokens/crypto/exchanges are our bread and butter. It's what most of our backgrounds are on the team (believe it or not, none of us really had crypto gambling experience, we've just been getting up to speed as quickly as possible), as such I have a lot of quiet confidence that we'll be able to deliver a very valuable token experience for all of our users and anyone who wishes to speculate on the future of Shuffle.

Regarding exchanges, of course you want to have as much liquidity for your token as possible, and part of that is listing on as many venues as possible. It's not easy to do, but we'll do our best to make that happen - we're chatting with some reputable exchanges currently, but it's a long process.

It's early days and the proof is in the pudding - we'll do our best!

I'll try and be a little more active on here! I read it regularly, will start replying as much as I can though - glad you like the communication style, I would much rather be on the ground chatting with our users than hidden behind a PR team.


Roger that, will add for you ASAP! More promotions coming soon, we run a lot of promos outside of Bitcointalk but I'll see what we can do in adding some more forum specific ones.

Glad you're enjoying, that's good feedback! I'll chat to the team about making that change.