It may be that these were scammers reaching out claiming they could influence DT/flags - I have edited my initial message about it because I don’t have clarity on who it was/whether it was genuine.

Update will come tomorrow on the rest.

Apologies for the delay on this response, I have been doing some digging. There will be an update shortly that will close this case, proving that N8snathan knowingly bet on a fixed outcome and has been intentionally dragging our name through the mud here.


As an aside, it has been an incredibly disappointing experience on this forum that a new account can come and sling a false sports scam accusation at us and within the span of 2 days, our entire brand on the forum has taken a hit.

I know for a fact that you can buy the support of a 'DT' - I know this because since the flag has been raised, I have had multiple people reaching out offering to remove it for $10k or thereabouts. If that's all it takes to temporarily ruin the reputation of a platform that takes so much pride in being a safe place to play, then I don't think we want to continue being meaningfully involved in this forum.

We have been operating in this space for nearly 3 years, we have learned the ropes around offering a sportsbook and identifying suspicious bets. It's not easy, and most new platforms can attest that if you don't know what to look for, then you'll get abused very hard. To have members of the forum who don't know anything about running a sportsbook or what a fixed bet looks like trying to tell us what is or is not suspicious is very frustrating. If I have seemed unprofessional or disrespectful at any point in this thread, I apologise - it can be quite tiring dealing with known scammers who will do whatever they can to tarnish your name. As well as that, due to the nature of these bets, we are in a tricky position; when we flagged the bet, we had a high degree of certainty with all the facts we had that it was a suspicious bet, but it is difficult to convey those details to anyone who is not involved in our platform or has no knowledge of running a sportsbook.


As I mentioned previously, most centralised forum/review sites will not touch sports complaints because they understand that there is a significant amount of nuance when it comes to these cases. I would recommend that Bitcointalk adopt the same framework, otherwise you'll quickly become the hub for where sports abusers come to raise a ruckus and attempt to get fraudulent bets paid.

Those in the fixing world know that there are some fixed bets which are characterised as '100% clean', meaning that providers will not raise flags. N8snathan was told that this bet was 100% clean, which is why he's fighting it so hard and is obviously convinced we have no proof that it was a fix. Unfortunately for him, we do have proof. I'm deciding on the best way of getting that to you all.

I included your manual bets in the 650. You also had a spate of past-posted bets that our provider raised with us in September 2024.

So that is one confirmed fixed match bet, one confirmed string of past-posted bets, one enquiry about an obscure market that was confirmed to be fixed, and now this recent bet. Most users have 0 fixed/past-posted bets recorded, and it is very difficult to stumble into a fixed bet as they are on smaller markets that don't usually see action.



Messages from N8snathan referring to 'that russian fixer', unfortunately he deleted the rest of the conversation: https://files.catbox.moe/9budz2.png



If you can send through a video of you accessing the wallet that the deposit came from, starting with 4BiZx4, that will resolve one of the core issues we have. I was forwarded the video you sent, it shows you sending money to that wallet but does not show ownership of the wallet itself, which is important - when requested for proof of the actual wallet itself, this is the response we received: https://files.catbox.moe/dmrmy9.png


Thanks

Hi guys,

I will lay out the following key findings for the bet placed by N8snathan on FC Poltava and Zorya Luhansk we have that lead us to believe that this bet is a fixed bet beyond any reasonable doubt.

Key Finding 1: N8snathan has bet fixed matches before

In October 2024, N8sathan specifically requested markets on Tomescu v Milojevic (ATP Challengers) - we didn't have this market listed due to integrity concerns raised by our provider. This was a red flag, but no bet was placed so we were lucky there.

In February 2025, N8sathan bet Albot Radu vs Kaylan Bigun. This was a fixed match, flagged by integrity services. As a result, his limits were pulled and we voided the bets. N8snathan acknowledged this at the time.

Key Finding 2: N8snathan has ties to match-fixing rings

After his limits were cut in February, N8snathan reached out offering information on other users that may be betting on fixes. He claimed to have this knowledge through a Russian match-fixing group that he was a part of, and proceeded to give information on users who I will not name for their privacy. These flags by him were correct.

As a result of his help, we wrongly assumed he would no longer be involved in these bets and increased his limits once more.

Key Finding 3: Suspicious betting patterns

- N8snathan's bets immediately preceding this flagged bet ranged in size from $35 to $300. Out of nowhere, he increased his size drastically to $30,000.
- N8snathan has never bet on Ukrainian football, or any football that is not Tier-1; generally he bets on tennis, and occasionally Tier-1 football (EPL)

- Another suspicious account initially raised the flag on this match for us 7 minutes before N8snathan placed his bet
- This account was a completely new account, only ever bet this match, the exact same market that N8snathan bet, betting the maximum they could get down
- The other suspicious account was voided in the same way that N8snathan was, we have not heard from them (which would only make sense if they knew why this would be flagged)

Key Finding 4: The teams involved in this bet have been investigated by police for fixing matches before

https://www.espn.com.sg/soccer/story/_/id/37554992/match-fixing-raids-launched-champions-league-final-ukraine-police

Key Finding 5: N8snathan failed to prove ownership of the wallet in which the funds were sent to Shuffle from

The funds received by N8snathan have never interacted with any wallets that are known as his. N8snathan had a discussion with our Head of Sports who requested he show video proof of ownership of the funds which were used to deposit in order to alleviate our match fixing concerns; N8snathan refused.

A lot of the time fixed matches are bet using other people/groups' funds, we correctly assumed that N8snathan would not be able to show ownership of the sending wallet as a result.


Key Note 1: We have paid out over $11M worth of withdrawals for N8snathan in the lifetime of his account

It does not make sense for us to flag a $30k bet on a user as big as this unless we have solid suspicion that the bet placed was fraudulent.

Key Note 2: We have taken over 650 individual sports bets for N8snathan, and voided 2 of them for integrity concerns

One was the first confirmed fixed bet, the other was this one.

Key Note 3: We reached out to our provider to flag integrity concerns

We reached out to our provider flagging that we believed this match was fixed, they responded saying that they did not have proof to conclusively determine that the bet was a fixed market. In saying that, we remain firm in our stance that we believe that with everything we know about this user and the way that the bets were placed, we are confident that the user knew the result of this bet before placing it. Fixed matches happen more frequently than you would expect, and usually they don't get flagged by providers since they're getting more sophisticated in covering their tracks.

We very clearly state in our Sports Terms of Service:

In the event that a match is suspected of being fixed, manipulated, or otherwise compromised, Shuffle reserves the right to withhold settlement of any affected bets until a full integrity review has been completed. This process may require extended time depending on the nature and scope of the investigation, including the involvement of official sporting bodies or regulatory authorities. If, upon conclusion of the investigation, a match is determined to have been fixed or its integrity otherwise compromised, Shuffle reserves the right to void any and all bets related to that event, regardless of whether the outcome had been decided at the time of bet placement or settlement.

Shuffle may also void bets at its sole discretion where credible suspicion of manipulation exists, even in the absence of official confirmation.

In this case, we strongly believe we are correct in our assessment of this bet. We recently have been targeted heavily by match-fixers, and we are establishing that we do not tolerate fixed bets; additionally, we have a strong trading presence internally who thankfully caught this where our provider couldn't. We utilise a 3rd party consultant for integrity, who we are unable to name due to their connections in that industry, who also advised us that this is highly likely a suspicious outcome.

Unfortunately, N8snathan wiped all of his messages with all of us before creating this thread, so most of the recreation of these events is based on internal logs we have. At no point has he been able to alleviate any of our concerns that this is not a fixed match. At the very least, if he could just prove that the funds that he received in his Shuffle account are from a wallet that belongs to him, it will go a long way in addressing the concerns we have.

Hi guys - this user bet a fixed match, which naturally we do not tolerate whatsoever. It’s not the first time, this user has a history of abusing our platform, so unfortunately for him he’s all out of warnings.

Thanks,
Noah

Hi guys, I’ve seen a few of these sports-related scam accusation threads popping up recently so I’d like to give the community some context. There has been a recent spate in match fixing in sports, in both top tier leagues and shittier ones. All of the players that I’ve checked have been involved in some form in betting on these fixed matches.

It has gotten to the point where it is ridiculously egregious. Our approach will continue to be heavy-handed until these people betting on fixed matches realise that we have zero tolerance for it. A lot of gambling forums and review sites will refuse to touch sports-related issues because it’s rife with people like this complaining that sportsbooks are locking them up for betting on fixed matches - there is good reason for this.

Hope that helps, please feel free to quote this message in response to the next fixed match bettor who comes to the forum to complain.

For anyone looking for a campaign manager, I recommend Little Mouse highly. High integrity, quality output, a legend all around.

As mentioned to you by support, your account is under review for integrity by our provider. Unfortunately they've flagged abusive sports play, and they very rarely are wrong about that. Your withdrawal will be sent as soon as the review is complete.

Yes, from this user’s last commission claim to the time they uploaded forged ID, there was no activity from their players. After the ban was placed, we left the account open temporarily to allow the user to withdraw any remaining balances which would explain why they’re claiming they’re owed commission, but at that point the ban had been applied.

This thread has devolved quite quickly, as it usually does when discussing this issue specifically, so I’ll give some final thoughts and a recommendation for Mandy.

- contrary to Mandy’s suggestion, I was not aware of her United States residence. US residents are not permitted on Shuffle (as per our Terms of Service) and I would’ve closed her account sooner if I had proof of this.

- I can’t talk on behalf of Cam and whether he knew or not, we have a protocol to follow if we suspect a user of breaking Terms of Service so I’ll make sure of whether that’s the case or not, but that doesn’t mean that anything changes with how we handle it from the point that we were made aware.

- Suggesting that we were wrong to chat ban Mandy because other people are also toxic is like suggesting that a police officer shouldn’t have pulled someone over because other people were also speeding. Then try suggesting that when this police officer has pulled them over and warned them over 10 times. I also don’t think a chat ban should be taking up valuable space in a scam accusation thread.

Mandy, I would recommend that you open a case with Casinoguru or some other casino mediation service. Unfortunately, I no longer wish to DM you directly because you weaponise messages, and I have no interest in having my messages with you be taken out of context. A mediation service will be able to dig into the specifics of this issue, and if we are deemed to be in the wrong and still don’t accept that, then you can use that ruling against us if you wish.

Hey guys - there was no targeted campaign against this user, they were identified as having logins from a restricted jurisdiction and so they went through our identity verification process (as we do for all users we identify as potentially breaking Terms of Service). Unfortunately, this user then proceeded to attempt to complete ID verification with multiple forged IDs. We have a zero tolerance stance on fraudulent activity on Shuffle; subsequently their account was permanently closed. We have regulatory obligations, as all crypto casinos do, which come above any personal situation a user may claim to have.

Regarding the chat bans; this user received in excess of 15 temporary chat bans through their time at Shuffle, before the final permanent ban. There were no shortages of warnings to them. Hope this helps.

Hey all, quite confused on what the issue is here:

- this user’s account is not closed
- this user can withdraw their balance at any time, as mentioned to him previously
- this user has withdrawn >$40k more than what they have deposited lifetime

Hope that helps.

Hey guys - won't be sharing identifying information, but can confirm beyond reasonable doubt that this player was multi-accounting and breaking ToS. Plenty of evidence for this, we wouldn't be taking action against a player unless we were absolutely sure their behaviour was abusive.

Alright, I know who you are after your latest message, and I no longer believe that you're acting with good intentions for the community. This thread exists to attempt to tarnish Shuffle's reputation because you are regularly muted for being incredibly toxic to our staff, our platform and our players.

Brett doesn't owe you any response after some of the things I've seen you say about and to him. Please either send some form of proof that any of our hosts have not acted in the interest of responsible gambling, or close the thread. This will be my last reply, I would recommend that no one else in this thread give any more time to this guy until he provides some form of indisputable proof (which I'm confident won't come, because our hosts take player welfare incredibly seriously).

 

Hey, I can tell you put some time into writing this so I'm going to give you the benefit of the doubt that you're doing this out of concern for the community and not because you're trying to throw mud on Shuffle's name.

1. As a few people have already mentioned, I am very public about working at both BitMEX and FTX. I'm proud of what I accomplished there, and anyone who interacted with me while I was there should be able to give you a good character reference if you're interested in it. I left in mid-2021, FTX went down in November of 2022; if you're discounting everyone who worked there at any point of FTX's history, you're discounting hundreds of great people who had nothing to do with the fraudulent actions which led to the collapse. To suggest that I'm running Shuffle in the same way that FTX was run is quite disrespectful; at FTX I learnt a lot about how to build a product, and a lot about how not to run a company.

2. Shuffle is one of the most transparent teams in the crypto casino space. You can do a quick search and find a lot of background on me, and a very large portion of our management team. We do livestreams every week with different members of our team, and most team members have their full name as their usernames on various social media platforms - we make no effort to hide ourselves because we have nothing to hide. Of course, there are risks and safety concerns to doing this, and I respect that not all members of the team are as keen as I to be public-facing. This is the case with plenty of companies in finance, crypto, and wagering. A question to you; can you name 3 crypto casinos that have a more public team than ours?

3. If you have any instances of this please let me know, but it's in quite bad faith to make a suggestion that we're operating fraudulently with nothing to point to that would suggest that.

All of your suggestions are good suggestions, and you should be doing this to anyone you trust your money with, including all other crypto casinos. If you have concerns about anyone's responsible gambling commitments, I would encourage you to follow that up, because it's a serious matter. Again, I'm hopeful that you are a genuinely concerned observer and not someone who may be trying to smear the Shuffle brand - hopefully this helps clarify for you.

Hey all - I have dug into this a little, without a doubt this user has nearly 100 alt accounts. If there was even a shred of doubt, we'd be quite lenient, but this is incredibly blatant abuse from this user.

Hey - Shuffle takes the privacy of our users extremely seriously, and there has never been a breach of that. Please send through proof of these details being shared by Shuffle staff, because I can guarantee that this has never happened. It seems like you have a separate issue with Shuffle (the fact that you self-excluded and we didn't reenable your account, which is a regulatory and responsible-gambling obligation that we have, which comes before any other preference you/we may have), and as a result you're attempting to bring us down by suggesting that we had some involvement in your personal details being leaked.

This user you screenshotted was banned from chat for attempting to dox you. I would recommend you consider your personal opsec and try and think where you may have shared these details externally, because I can assure you that this user did not attain these details through Shuffle or our staff.

Hey, this is false - no changes in ownership have happened, I (and the rest of the team) am fully in control of Shuffle still. If there were to ever be a change in ownership, it will be announced on my Twitter and the official Shuffle Twitter. I don’t see that happening for a long time though!

There has been a string of impersonation scam attempts on Telegram recently, I would say you maybe got hit by that. Please ensure you’re talking to official members of the team, you can clarify through our live chat support at any time if you need verification that you’re speaking to someone on the team.

Hey Theresa (or Preston, or any number of the other usernames you use) - I have no intention of doxxing you and your accounts here, so I'm limited in how much I'll share publicly, but so far we have identified an exorbitantly high number of accounts who:

- use the same device and IP
- bet the same markets with the same betting patterns
- KYC with information that is quite obviously not the real account owner's

As per our Terms of Service:

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted.

As we have mentioned via support previously; if you continue to open accounts, we will continue to close them. We would not do this unless we had evidence beyond a reasonable doubt that these accounts are owned by the same person and are circumventing our Terms of Service. Please stop wasting support and the community's time, you've been warned multiple times.

Hey! That's interesting, did support give you a hand here? Would assume that (provided no server issues which I don't recall us having around the time you posted) it's an issue with your network connection. But support should be able to help!