Search content
Sort by
Showing 6 of 6 results by offroadbiker
Customer service WTF?!?!
After the following interaction with CampBX "help" desk my level of confidence in this company has just plummeted by at least one order of magnitude. If this company is based out of Georgia they sure as fuck don't talk like it. Their grammar is not even proper, sounds like eastern bloc.
Your Question: Does CampBX provide phone support to new customers?
Please wait and one of our operators will be with you shortly.
You are now chatting with Sonny V (Support Engineer) - General
13:24Sonny V: Welcome to CampBX live support. Please describe your issue to me, and let me see how I can help you.
13:25Me: Does CampBX provide phone support to new customers?
13:25Sonny V: Not at present.
13:26Sonny V: But we are planning to expand our Customer Support Team to serve our Customers better than now.
13:27Me: I am uncomfortable sending USPS MO to an address that's listed on a website. I'm being asked for personal identification info but I don't see any proof of identity offered by your company in return.
13:28Sonny V: At present, we are bounded by certain rules and regulations of the concerned body for financial institutions.
13:29Sonny V: Though, we are serving our Customers better in providing them immediate credits.
13:30Sonny V: You may suggest, how can we help you to provide you better experience with CampBX ?
13:32Me: Your web presence is dismal. Your responses to inquiries on bitcointalk.org are unsatisfactory. Other exchanges, such as Kraken, are MUCH more involved on bitcointalk.
13:33Me: In the absence of phone support or decent web presence the only way I have as a customer to verify CampBX's level of trustworthiness are the comments of your customers and your company's response to them.
13:34Me: Currently, there is a thread, CampBX (POSSIBLE SCAM) why did you close my account, (https://bitcointalk.org/index.php?topic=680332.0) that leaves me with great doubt.
13:35Me: Accounts have been frozen, which is understandable if there are service disruptions. However, CampBX has not responded to customers in a timely manner. And I do not see good updates issued by CampBX surrounding the recent problems either on BitcoinTalk or on Facebook page.
13:37Sonny V: OK. Thanks for these valuable suggestions for us. We will take care of it while expanding our team.
13:37Sonny V: Do you anything more to say?
13:38Me: What is the current status of your company? What is the turnaround time on USPS deposits?
13:39Sonny V: We Jr. team member do not have rights to disclose the answers of the question you are asking.
13:40Sonny V: We are only here to help if our Customers are stuck somewhere while using CampBX.
13:41Me: If you can't answer my questions who can? Where can I find the answers?
13:42Sonny V: I will forward your questions to our Team Leader. He will get back to you if needed.
After the following interaction with CampBX "help" desk my level of confidence in this company has just plummeted by at least one order of magnitude. If this company is based out of Georgia they sure as fuck don't talk like it. Their grammar is not even proper, sounds like eastern bloc.
Your Question: Does CampBX provide phone support to new customers?
Please wait and one of our operators will be with you shortly.
You are now chatting with Sonny V (Support Engineer) - General
13:24Sonny V: Welcome to CampBX live support. Please describe your issue to me, and let me see how I can help you.
13:25Me: Does CampBX provide phone support to new customers?
13:25Sonny V: Not at present.
13:26Sonny V: But we are planning to expand our Customer Support Team to serve our Customers better than now.
13:27Me: I am uncomfortable sending USPS MO to an address that's listed on a website. I'm being asked for personal identification info but I don't see any proof of identity offered by your company in return.
13:28Sonny V: At present, we are bounded by certain rules and regulations of the concerned body for financial institutions.
13:29Sonny V: Though, we are serving our Customers better in providing them immediate credits.
13:30Sonny V: You may suggest, how can we help you to provide you better experience with CampBX ?
13:32Me: Your web presence is dismal. Your responses to inquiries on bitcointalk.org are unsatisfactory. Other exchanges, such as Kraken, are MUCH more involved on bitcointalk.
13:33Me: In the absence of phone support or decent web presence the only way I have as a customer to verify CampBX's level of trustworthiness are the comments of your customers and your company's response to them.
13:34Me: Currently, there is a thread, CampBX (POSSIBLE SCAM) why did you close my account, (https://bitcointalk.org/index.php?topic=680332.0) that leaves me with great doubt.
13:35Me: Accounts have been frozen, which is understandable if there are service disruptions. However, CampBX has not responded to customers in a timely manner. And I do not see good updates issued by CampBX surrounding the recent problems either on BitcoinTalk or on Facebook page.
13:37Sonny V: OK. Thanks for these valuable suggestions for us. We will take care of it while expanding our team.
13:37Sonny V: Do you anything more to say?
13:38Me: What is the current status of your company? What is the turnaround time on USPS deposits?
13:39Sonny V: We Jr. team member do not have rights to disclose the answers of the question you are asking.
13:40Sonny V: We are only here to help if our Customers are stuck somewhere while using CampBX.
13:41Me: If you can't answer my questions who can? Where can I find the answers?
13:42Sonny V: I will forward your questions to our Team Leader. He will get back to you if needed.
Re: Buy bitcoin with cash deposits at most banks in the USA with Bitcoin-Brokers
It's not bait-and-switch at all; he explicitly tells you there will be fees in the top post of this thread. You're asking to get exchange rate prices with zero fees. He's absolutely correct; you can only get those at the actual exchange - and even then, you will get charged fees. I know Coinbase charges 1% or 2%; and I'm sure other exchanges do too. If you want to buy at the actual exchange price from BB, then the seller must be selling at a negative profit - he will receive less than the exchange price once you account for the BB fee!
The per-seller profit is something that changes, well, per seller. One seller may want 10%; another may be happy with 5%; and as I said, I've bought and sold at 0% before. As others have pointed out, it's up to you to decide whether the offer available when you're looking to buy is worth it for you.
The per-seller profit is something that changes, well, per seller. One seller may want 10%; another may be happy with 5%; and as I said, I've bought and sold at 0% before. As others have pointed out, it's up to you to decide whether the offer available when you're looking to buy is worth it for you.
Actually, no I did not and I am not asking to get exchange rate prices with zero fees. I expect to know the actual fees that are charged, that's all. And now that I know I've posted the actual rate for the benefit of everybody on this thread. The truth of the matter is that there's no range of seller prices at Bitcoin-Brokers.org. There's one fixed price: BTC + 10%. After fees of 2% the final price is BTC + 12%. No where in the top post of this thread is this important information disclosed.
You are incorrect about the seller selling at exchange price receiving a negative profit via Bitcoins-Broker.org because Bitcoins-Broker.org does not charge a fee to the seller.
Only the buyer gets charged a fee. Any smart trader who buys low and sells high can make a handsome profit at actual exchange price. The only kind of trader that needs to add a premium of 10% is what's called a middle man, a skimmer: someone who has access to coin at market exchange rate, who simply buys coin and turns around and sells it to someone else for + 10% on the spot.Re: Buy bitcoin with cash deposits at most banks in the USA with Bitcoin-Brokers
Hey Offroadbiker,
Would you disagree with the following statement which are the facts:
Your first ticket was submitted into the help desk at 7:49am and was responded at 7:52 am
then the 2nd, 3rd, 4th and 5th tickets came in at:
8:02 replied at 8:04
next
8:08 replied at 8:10
next
8:14 replied at 8:18
next
8:41 replied at 8:43
That is five replies to all your inquiries with an average wait time for you of under 3 minutes each.
(You want to talk price which is fine, but lets not forget the service side of this, otherwise you are bashing without showing the positive side of the service which is unfair).
Would you disagree with the following statement which are the facts:
Your first ticket was submitted into the help desk at 7:49am and was responded at 7:52 am
then the 2nd, 3rd, 4th and 5th tickets came in at:
8:02 replied at 8:04
next
8:08 replied at 8:10
next
8:14 replied at 8:18
next
8:41 replied at 8:43
That is five replies to all your inquiries with an average wait time for you of under 3 minutes each.
(You want to talk price which is fine, but lets not forget the service side of this, otherwise you are bashing without showing the positive side of the service which is unfair).
You were very good at responding to a sales inquiry, and on par with what I would expect from any company. To say I have been bashing is quite severe. I have not engaged in unprovoked verbal abuse. I simply was providing information that theretofore was hidden from the readers of this thread. My answer was in response to psjw4450's question about price:
Quote
Whats is you best sellers price for 7 btc.
Because the inquiry was strictly about price my answer was also limited to price -- the price is BTC + 12% -- and I commented that in my case $212.22 was too steep of commission for purchasing 3 Bitcoins. No question that to some people the service you provide is well worth 12%. It just so happens that I'm not one of them right now. Perhaps in the future I will be.
Re: Buy bitcoin with cash deposits at most banks in the USA with Bitcoin-Brokers
Sayulita can correct me if I'm wrong, but I believe that each seller can set their own profit target - that 10% figure. The 2% is what sayulita charges for the matchmaking. In the past, I've frequently bought and sold bitcoins at 0% profit margin, and the most I remember paying is just 1-2% on top of the BB fee. It all depends on what the seller is asking for. If you don't like the price, you can ask if there's another seller (perhaps at another bank) with a lower fee.
It's not that different from localbitcoins.com. Each seller there (or buyer!) can set their target price to whatever they like, even double the benchmark rate if they so choose.
It's not that different from localbitcoins.com. Each seller there (or buyer!) can set their target price to whatever they like, even double the benchmark rate if they so choose.
Great points KyrosKrane, and beneficial to all of us who read this thread. I, too, wondered whether Bitcoin-Brokers had any seller who priced at prevailing market rate and I did inquire about this. Bitcoin-Brokers.org's response to my inquiry was quite telling:
Quote
Daniel Brown: I understand your desire to get the best rates possible when buying your bitcoin such as the rates displayed at an exchange like Bitstamp.
The only website that will sell you bitcoin for those exchange rates............................is that actual exchange.
If you want those rates, you must apply to their site. You must submit photographs of your ID to a bunch of strangers. You then need to wire transfer funds to their bank account, which costs money and takes time.Additionally, the exchanges charge another 1% transaction fee to buy the Bitcoin.
Save yourself the frustration of thinking that you are supposed to be paying those rates because you aren't. The only people who get those rates, are the people willing to jump through all those hoops I mentioned.
The only website that will sell you bitcoin for those exchange rates............................is that actual exchange.
If you want those rates, you must apply to their site. You must submit photographs of your ID to a bunch of strangers. You then need to wire transfer funds to their bank account, which costs money and takes time.Additionally, the exchanges charge another 1% transaction fee to buy the Bitcoin.
Save yourself the frustration of thinking that you are supposed to be paying those rates because you aren't. The only people who get those rates, are the people willing to jump through all those hoops I mentioned.
In Daniel Brown's own words, it's not possible to purchase Bitcoin through Bitcoin-Brokers.org at BTC + 2%, we customers are not supposed to be paying market rate unless we go to another website, an exchange. Bitcoin-Brokers.org has a great value proposition that is suitable for certain buyers: individuals who are willing to pay 12% premium for the convenience and privacy that Bitcoin-Broker.org provides. But to advertise BTC + 2% and then to require that individuals submit help tickets through Bitcoin-Brokers.org and receive a sales pitch revealing that there is no buyer who will sell at market rate is classic bait and switch.
From Wikipedia:
Bait-and-switch is a form of fraud used in retail sales but also employed in other contexts. First, customers are "baited" by merchants' advertising products or services at a low price, but when customers visit the store, they discover that the advertised goods are not available, or the customers are pressured by sales people to consider similar, but higher priced items ("switching").
Re: Buy bitcoin with cash deposits at most banks in the USA with Bitcoin-Brokers
Whats is you best sellers price for 7 btc.
The straight answer to your question is that via Bitcoin-Brokers.org you will pay Bitstamp price +12%. From the help ticket I submitted to Bitcoin Brokers:
Here is your quote and instructions for purchasing these bitcoins.
Transaction ID (sample)
This seller sells BTC for Bitstamp +10%
Bitcoin-Brokers fee on this transaction is 2%
The exact total of your order is $ (sample)
In my case, I wanted 3 BTC so at a current Bitstamp price of $589.46 my price to purchase would be $589.46 + 10% + 2% = $589.46 + $58.95 + $11.79 = $660.20. For 3 BTC the total comes to $1980.60. That's a hefty 12% convenience fee of $212.22, and way too steep IMHO. A 2% markup is acceptable, as I was lead to believe reading on this thread and another thread on Bitcoin Talk forum.
You will NOT be able to procure BTC via Bitcoin-Brokers.org for Bitstamp price + 2%. For 7 BTC you will pay $4621, which will be a whopping $495 above market price after the fees are paid.
Well apparently I stepped on Daniel Brown's (proprietor of Bitcoin-Brokers.org) toes! In fairness to both of us, I post our interactions, which occurred through the Bitcoin-Brokers.org help ticket system:
Quote
Daniel: I was lightning fast with all my answers to you on a Saturday, and in the end, you create an account on the one website which is my bread and butter and go onto my dedicated thread and post the first negative post in one year.
That is not appreciated at all.
Me: Wow Daniel. Isn't the Internet a wonderful place, where information can be shared in a free manner, a place where truth prevails?
Each and every person on that thread deserves to know what price they will be paying for the service that you provide without having to jump through the hoop of submitting a ticket and reading your sales pitch, only to learn that although they had been lead to believe that there is only a 2% markup, the true cost is really 12%. Limiting the discussion to the 2% fee on the forum while enticing people to submit a ticket is what is commonly referred to as bait and switch. It's just that simple Daniel.
And, really, how can you say that my post to the forum is negative? Is it not the truth? If you cannot proudly display your fee structure to the public then in the public interest I or someone else will do it for you. If you perceive that as negative then you have something to hide. All of this could have been avoided if you would have simply, truthfully, honestly spelled out to the readers what the total costs and fees are. That is what separates a great business man from a common huckster.
Daniel: Your actions were malicious, with the intent to harm me financially. Plain and simple. You went out of your way to write the single most negative remark on my thread since I started this business.
You present your efforts as if you are championing some greater good when the stark reality is that you lack moral character and find greater satisfaction is hurting me than attempting to assist strangers.
In response to Daniel's nasty accusation -- that I created an account on Bitcoin Talk specifically with the intent to harm him and be malicious -- the truth is that over the past several weeks I have read through the threads of Bitcoin Talk and various other websites as I am a newbie and am trying to learn how to purchase Bitcoin. Today, I created an account on Bitcoin Talk so that I could reply to psjw4450's question, "Whats is you best sellers price for 7 btc." I leave it to the readers of this thread to determine whether my intent was malice or simply the desire to share the facts for the benefit of all readers of this thread. My hope is that each reader will be able to decide for themselves whether or not to do business with this "company" having read my reply to psjw4450's question and Daniel's subsequent interaction with me through his ticket system.
Re: Buy bitcoin with cash deposits at most banks in the USA with Bitcoin-Brokers
Whats is you best sellers price for 7 btc.
The straight answer to your question is that via Bitcoin-Brokers.org you will pay Bitstamp price +12%. From the help ticket I submitted to Bitcoin Brokers:
Here is your quote and instructions for purchasing these bitcoins.
Transaction ID (sample)
This seller sells BTC for Bitstamp +10%
Bitcoin-Brokers fee on this transaction is 2%
The exact total of your order is $ (sample)
In my case, I wanted 3 BTC so at a current Bitstamp price of $589.46 my price to purchase would be $589.46 + 10% + 2% = $589.46 + $58.95 + $11.79 = $660.20. For 3 BTC the total comes to $1980.60. That's a hefty 12% convenience fee of $212.22, and way too steep IMHO. A 2% markup is acceptable, as I was lead to believe reading on this thread and another thread on Bitcoin Talk forum.
You will NOT be able to procure BTC via Bitcoin-Brokers.org for Bitstamp price + 2%. For 7 BTC you will pay $4621, which will be a whopping $495 above market price after the fees are paid.