Guys. I sit without money for 10 days and I can not earn money in my city as there are hostilities. Who can really help with the withdrawal. Please advise me. I don't even have enough for bread.
You don’t even have enough for bread yet you put your only money on gambling? This is a dumb mentality since you will have nothing if you lose money. I’m not trying to add to your problem but I think that you are still lucky that you manage to withdraw your money with profit compared to the waiting time for your withdrawal.
Nevertheless @holydarkness is already helping you to sort the issue here. I have a hunch that there’s really something wrong on your account since Shuffle rarely halt withdrawal unless there’s something wrong with the account.
Umm, I think this is a good chance to clarify and correct myself about my previous statement, quoted below. I initially thought the account was being investigated due to sportsbetting activities, as the entire discussion here between pavelmarty, me, and the forum members, as well as me and Shuffle, only mentioned "investigation", so I assume it's a sportsbetting investigation, as it was one of the most investigated activities.
But upon re-reading his posts, I think it was an investigation following a big win on Keno game.
Though it doesn't alter the current narrative so far, nor the outcome, that if pavelmarty played and won fair and square, the casino will be more than happy to liquidate the bonus, and that all we can do now is to wait for the provider to finish their investigation, I'd just want to clarify and straighten my previous post that might misled the narrative.
My apology if there is any confusion or misunderstanding happened on anyone's mind due to my own misunderstanding.
[As a side note, this is why I much prefer a discussion for matter like this to be conducted on scam accusations board, as it will be focused to the issue at hand and won't be "riddled" with announcement and excitements about the platform's events]
[...]
In short, they suspected something wrong with your activity, so they investigated it. Normally, casinos will ask for certain level of KYC prior to this investigation to tie an account to a person. [Unless I understand wrongly] that KYC itself is successfully verified, all you need to do is wait while they confirm and check your latest sportsbetting activity. [...]
You're helping me a lot. But my main concern is that I am not getting an answer and I have not been able to get an accurate answer for 10 days. They're just stalling so I'll forget? But I won't forget. I want to get the winnings and live. All my wallets are clean. I've already checked it myself. I thought it was aml, but it's been 3 days and no results. I'm really worried. I refresh 10 times an hour the page with payment to know any results. I am constantly online on the forum to write representatives. But already 10 days nothing. A couple of days ago they asked me to pass live verification. To turn my head. I did it. And it says it's complete. But what's taking so long? I don't understand. They don't want to give me my winnings? That's my biggest fear.