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Showing 7 of 7 results by quasiaquam
Hello again! Is it possible to solve this now somehow? its been almost 3 years
Hello, I have an interesting situation with RooBet.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I understand where they are coming from. The fact that that ETH has stayed in that wallet for all those months without moving means access to private keys to the addresses is near to impossible for security purposes
Maybe you could try pushing them to adopt the BSC network as well. ETH network fees ares still so high anyway.
The BTC bull run has turned his ETH into a very significant amount, which is certainly too much of a shame to lose. And of course it's worth continuing to insist on returning this large amount.
But, however, maybe he has already solved this issue? He just hasn't written anything here?
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Hello again! Is it possible to solve this now somehow? its been almost 3 years
Hello, I have an interesting situation with RooBet.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
Hello, I have an interesting situation with RooBet.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
Sooo.. I made this mistake around 440 days ago. I'm writing again to inquire if there have been any changes during this time that would allow me to recover this amount?
https://ibb.co/L6GLfSh
Stake.com has updated its deposit options, probably, they also have such inaccuracies with deposits. I hope RooBet will follow this example.
Stake.com has updated its deposit options, probably, they also have such inaccuracies with deposits. I hope RooBet will follow this example.
<snip>
The thing is that the funds were not sent to a wrong ETH address but were sent using auwl different network. Because of this, I do not think that this phrase from their ToS is applicable to the case. Personally, I think that Roobet can help him out, however I do not have enough knowledge for the process itself so I have no comment of how much time and effort it can consume. My suggestion is this:
Perhaps Roobet help the user with his concern, but make the user pay for the inconvenience he has caused for the company.
I think so too, wallet and address are the same. But anyway, I already wrote to them and also offered 50% of the total amount for help, but they haven't written anything yet.
What do you think - if RooBet ever adds BEP-20 network to its system, will it be possible to solve this problem?
Quote
I think your chances of getting your funds back are very small or I could say impossible, it's not that Roobet has no intention of returning your funds but the security system they have to maintain and this is a lesson for anyone to be very careful when sending funds, even if that happens. in exchange they will do the same, maybe you can try again to apply for a refund but if they keep saying no then you won't get it
I wrote to them several times, but they just copy-paste the same text - When the BEP-20 network is touched, they cannot help because the entire system is automated.
That's why I'm writing here because maybe someone from here works at RooBet from the technical side and can help..
Hello, I have an interesting situation with RooBet.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.