Can someone tell me what's going on with Bit Instant?

My last two orders had to be processed by hand and while they got done, it was a bit of a pain.  I commend them for getting it done, but it was unnerving to say the least.

Tonight I went to process another transfer, and noticed that all but four of the options for SEND TO are available (the really useless ones, like Paypal, etc).  I need to send from Dwolla to a Bitcoin address, so that's out...  Isn't that the whole point of the company?  

Can anyone recommend another way to buy BTC (to a btc address) via Dwolla?  And not MtGox; those bastards force you to have a government photo ID scanned, social security number, all kinds of bullshit on file just to be able to use Dwolla.  What a load of horse shit.

I have another order with the Dwolla-failed to locate error, unfortunately.  Here's the info:

Order ID   652013cf-1719-4a24-a20f-531b52da02b2
Quote ID   65a7bd0a-b0d8-4a68-802e-5821fa4924ce
Event ID   5f7328d0-2544-4fd0-b54b-5062eb06fdb8

I appreciate any help you can provide, Bitinstant.  Thanks.

Hello,

I emailed customer support three times and attempted a phone call, but have not heard back yet and it has been a couple of days.  I've never had a problem until this order, for what it's worth.  I received the same "unable to locate" error on a BTC order via Dwolla.  Here is the info:

Order ID   f47b7c39-00a3-4f50-bb9d-a94e5e22393c
Quote ID   6bbc178f-99e0-4ae1-b0c7-0b9631eef6b9
Event ID   4ef04a85-1967-4588-8a2d-d86b0f244ae7

I appreciate your help.  Thanks!!!

rceee