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The message I have received from MT representative few days ago:
Hey sorry I was getting things sorted with the team.
Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.
It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered
It sounds like they have already closed your case, and that's probably the reason they never replied to the complaint you posted on Askgamblers. Have you at least got your deposit back, or are they still being held by the casino?Hey sorry I was getting things sorted with the team.
Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.
It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered
Anyway, you can also try posting on casino.guru, but seeing they didn't reply to the complaint you posted on askgambler's it is possible they also would not reply to the complaint you'll post on casino.guru.
Yeap, I will try on casino.guru once the case will be closed on askgamblers due to inactivity. Unfortunately they did not return deposit as well - just stopped answering.
Hey rstake, we've messaged you via PM. You're case should be resolved now and your deposits should be able to be withdrawn. We apologize for the lack of response and inconvenience and wish you the best.
- MT Team
I confirm , they returnet whole deposited amount. It took a while, but it is resolved!
The message I have received from MT representative few days ago:
Hey sorry I was getting things sorted with the team.
Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.
It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered
It sounds like they have already closed your case, and that's probably the reason they never replied to the complaint you posted on Askgamblers. Have you at least got your deposit back, or are they still being held by the casino?Hey sorry I was getting things sorted with the team.
Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.
It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered
Anyway, you can also try posting on casino.guru, but seeing they didn't reply to the complaint you posted on askgambler's it is possible they also would not reply to the complaint you'll post on casino.guru.
Yeap, I will try on casino.guru once the case will be closed on askgamblers due to inactivity. Unfortunately they did not return deposit as well - just stopped answering.
just to inform all of you - made compliant on ask gamblers and seem that MonkeyTilt has chosen 800 USD over reputation
https://www.askgamblers.com/casino-complaints/monkey-tilt-casino-i-was-informed-that-my-funds-had-been-confiscated-due-to-having-multiple-accounts
https://www.askgamblers.com/casino-complaints/monkey-tilt-casino-i-was-informed-that-my-funds-had-been-confiscated-due-to-having-multiple-accounts
If their representative are not active, try posting this on casino.guru, I just checked and casino.guru has done a review on them, and there is currently an active complaint against Razed.com on their website.
Just a note that there is no guarantee that your case will be resolved if casino.guru decided to accept your complaint, but it wouldn't hurt if you post your issue there.
Just a note that there is no guarantee that your case will be resolved if casino.guru decided to accept your complaint, but it wouldn't hurt if you post your issue there.
thanks a lot for letting me know, will try!
What exactly do they mean by duplicate activity, though? Was it a case of multi accounting? Did they bother explaining in detail what it was about?
Their ANN thread looks pretty inactive (https://bitcointalk.org/index.php?topic=5509001) and the representative has not been online since February. But Please drop him a private massage as well, just in case.
Their ANN thread looks pretty inactive (https://bitcointalk.org/index.php?topic=5509001) and the representative has not been online since February. But Please drop him a private massage as well, just in case.
Did this, but of course he does not allow to send DM by newbies.
The case concerns the casino razed.com. I created an account at this casino some time ago — I deposited around $500, won a total of $1200, and requested a withdrawal. That’s when the problems started.
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
The amount I’m seeking to recover is: $1200 (winnings) - $500 (deposit, which they returned) = $700 USD.
Proofs:
https://talkimg.com/images/2025/04/08/xwkyG.jpeg
https://talkimg.com/images/2025/04/08/xwELP.jpeg
https://talkimg.com/images/2025/04/08/xwNTc.jpeg
https://talkimg.com/images/2025/04/08/xwFa2.jpeg
https://talkimg.com/images/2025/04/08/xw3Gj.jpeg
https://talkimg.com/images/2025/04/08/xwIeq.jpeg
https://talkimg.com/images/2025/04/08/xwvKD.jpeg
https://talkimg.com/images/2025/04/08/xwysZ.jpeg
https://talkimg.com/images/2025/04/08/xwfHf.jpeg
https://talkimg.com/images/2025/04/08/xwJ78.jpeg
https://talkimg.com/images/2025/04/08/xwja3.jpeg
https://talkimg.com/images/2025/04/08/xwrtw.jpeg
https://talkimg.com/images/2025/04/08/xw1L9.jpeg
https://talkimg.com/images/2025/04/08/xwLqN.jpeg
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
The amount I’m seeking to recover is: $1200 (winnings) - $500 (deposit, which they returned) = $700 USD.
Proofs:
https://talkimg.com/images/2025/04/08/xwkyG.jpeg
https://talkimg.com/images/2025/04/08/xwELP.jpeg
https://talkimg.com/images/2025/04/08/xwNTc.jpeg
https://talkimg.com/images/2025/04/08/xwFa2.jpeg
https://talkimg.com/images/2025/04/08/xw3Gj.jpeg
https://talkimg.com/images/2025/04/08/xwIeq.jpeg
https://talkimg.com/images/2025/04/08/xwvKD.jpeg
https://talkimg.com/images/2025/04/08/xwysZ.jpeg
https://talkimg.com/images/2025/04/08/xwfHf.jpeg
https://talkimg.com/images/2025/04/08/xwJ78.jpeg
https://talkimg.com/images/2025/04/08/xwja3.jpeg
https://talkimg.com/images/2025/04/08/xwrtw.jpeg
https://talkimg.com/images/2025/04/08/xw1L9.jpeg
https://talkimg.com/images/2025/04/08/xwLqN.jpeg
Updated with the proofs in jpeg on dedicated server
Hey rstake,
Please follow the scam accusation format that is posted in this thread https://bitcointalk.org/index.php?topic=260073.0
Please upload the JPEG version of the images on a well-known image hosting server such as imgbb. You can also use https://talkimg.com/, which is dedicated to forum users. No one is going to download these PDFs or take any risks. I assume you understand what I mean.
Get back to your accusation. Did they mention what rules did you break? What did they mean by duplicate account? Does it mean they accuse you of using multiple accounts?
Please follow the scam accusation format that is posted in this thread https://bitcointalk.org/index.php?topic=260073.0
Please upload the JPEG version of the images on a well-known image hosting server such as imgbb. You can also use https://talkimg.com/, which is dedicated to forum users. No one is going to download these PDFs or take any risks. I assume you understand what I mean.
Get back to your accusation. Did they mention what rules did you break? What did they mean by duplicate account? Does it mean they accuse you of using multiple accounts?
sure, of course I understand. Will edit original post soon
I will suggest that the best place to post this complaint is on scam accusation board,
Regarding the first verification you made for level 2 of the kyc, which you did, were you able to make withdrawal after that or it was immediately after you completed for the level 3 was when you're subjected to level 3 as well a the same time, we need to know all these in other to be able to know where the fault is, and i hope you read well about their ToS before complaining and you don't violate on any of them.
Regarding the first verification you made for level 2 of the kyc, which you did, were you able to make withdrawal after that or it was immediately after you completed for the level 3 was when you're subjected to level 3 as well a the same time, we need to know all these in other to be able to know where the fault is, and i hope you read well about their ToS before complaining and you don't violate on any of them.
no, I did not (violate T&C). Regarding the flow, I was requested to complete lvl 3 together with info that lvl 2 is completed.
Just a heads-up — I sent a PM to the Monkey Tilt representative about a week ago. Got a reply saying my case would be clarified as soon as possible... and that was the last I heard from them. 😢
At this point, I’d honestly say it feels like a scam.
At this point, I’d honestly say it feels like a scam.
The message I have received from MT representative few days ago:
Hey sorry I was getting things sorted with the team.
Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.
It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered
What happened:
The case concerns the casino razed.com. I created an account at this casino some time ago — I deposited around $500, won a total of $1200, and requested a withdrawal. That’s when the problems started.
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
Amount Scammed:
1200 USD (winnings) - 500 USD (deposit returned) = 700 USD
Payment Method:
Crypto - TRX
Evidences:
https://megawrzuta.pl/kotekww8
The case concerns the casino razed.com. I created an account at this casino some time ago — I deposited around $500, won a total of $1200, and requested a withdrawal. That’s when the problems started.
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
Amount Scammed:
1200 USD (winnings) - 500 USD (deposit returned) = 700 USD
Payment Method:
Crypto - TRX
Evidences:
https://megawrzuta.pl/kotekww8
That is true guys, I do not really believe that I will receive my funds (of course it would be awesome). But it is my main goal to stop doing business with such parties and stop allowing them to steal our money. So to warn you
⭐ Merited by The Cryptovator (1)
The case concerns the casino razed.com. I created an account at this casino some time ago — I deposited around $500, won a total of $1200, and requested a withdrawal. That’s when the problems started.
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
The amount I’m seeking to recover is: $1200 (winnings) - $500 (deposit, which they returned) = $700 USD.
Proofs:
https://megawrzuta.pl/kotekww8
I was asked to verify my account — initially level 2. I submitted all the required documents. The approval process took an unusually long time but was eventually completed successfully.
Next, I was asked for level 3 verification, which involved proving the source of my funds. Since I’m an entrepreneur, the process was a bit complicated, and I spent half a day explaining everything. A few hours after my documents were accepted and I was informed that the account had been fully verified, my withdrawal requests were rejected, and all my bets were refunded.
Additionally, I received a message saying I had 24 hours to withdraw the deposit amount, or it would be confiscated. Shortly after, my account was banned.
Live support claims that their systems detected duplicate activity on my account. Of course, I was not provided with any proof to justify such accusations.
The amount I’m seeking to recover is: $1200 (winnings) - $500 (deposit, which they returned) = $700 USD.
Proofs:
https://megawrzuta.pl/kotekww8
Just a heads-up — I sent a PM to the Monkey Tilt representative about a week ago. Got a reply saying my case would be clarified as soon as possible... and that was the last I heard from them. 😢
At this point, I’d honestly say it feels like a scam.
At this point, I’d honestly say it feels like a scam.
yeap, but you are blocking messages from newbies. Can you please disable it?
lol sorry about that. I changed my settings so you should be able to message me.
- Zoo
np, wrote. Thanks
Why do you think I don't want to get my funds back? I contacted them by email a few days ago regarding this issue, and I still haven't received any response, therefore decided to post here.
I can work with you to get this resolved personally. Feel free to message me and I can help you through this.
- Zoo
yeap, but you are blocking messages from newbies. Can you please disable it?
I don’t care whether anyone believes my story — I just wanted to give a warning. 
PS. I have so many evidences - all emails, chat transcriptions etc. But it is quite weird for me that someone expect I will share my personal details publicly. If someone is interested, I can share them at anytime.
As you can clearly see everyone will seek for an evidence before jumping to conclusion, why try to warn people against the casino rather why not look for a legit way to get your funds back. MonkeyTilt has a record here where users participated in review etc, during the review forum users deposited while writing a review besides if you encounter any problem you could just visit the support team. I’m convince you don’t want your funds back, well a little screenshot will not cause any harm as you claim, MonkeyTilt just replied your thread and it will be better you dm the account in order to resolve every other issue. PS. I have so many evidences - all emails, chat transcriptions etc. But it is quite weird for me that someone expect I will share my personal details publicly. If someone is interested, I can share them at anytime.
Why do you think I don't want to get my funds back? I contacted them by email a few days ago regarding this issue, and I still haven't received any response, therefore decided to post here.
I was instructed to post this here, so go ahead.
I’d like to warn everyone about what seemed to be a very good casino – monkeytilt.com. I created an account some time ago, placed a few bets, and wanted to withdraw my funds – they requested verification. I don’t have a problem with that (although the number of required documents was, to say the least, absurd – ID, PAN Card, driver’s license, a selfie with the ID, and a selfie with the driver’s license). Before I sent the last of the documents, I was informed that my funds had been confiscated due to having multiple accounts – supposedly several accounts linked to the same email address. This explanation is completely unreasonable, as creating multiple accounts with the same email is technically impossible. It seems like a weak excuse to simply steal the money. I’ve received no response for days regarding my request to have my deposit returned. So be careful with them.
Some evidences of my story enclosed. Uploaded emails with MT to the free hosting, hopefully this will work.
https://megawrzuta.pl/t5qwvbwg
I’d like to warn everyone about what seemed to be a very good casino – monkeytilt.com. I created an account some time ago, placed a few bets, and wanted to withdraw my funds – they requested verification. I don’t have a problem with that (although the number of required documents was, to say the least, absurd – ID, PAN Card, driver’s license, a selfie with the ID, and a selfie with the driver’s license). Before I sent the last of the documents, I was informed that my funds had been confiscated due to having multiple accounts – supposedly several accounts linked to the same email address. This explanation is completely unreasonable, as creating multiple accounts with the same email is technically impossible. It seems like a weak excuse to simply steal the money. I’ve received no response for days regarding my request to have my deposit returned. So be careful with them.
Some evidences of my story enclosed. Uploaded emails with MT to the free hosting, hopefully this will work.
https://megawrzuta.pl/t5qwvbwg
I’d like to warn everyone about what seemed to be a very good casino – monkeytilt.com. I created an account some time ago, placed a few bets, and wanted to withdraw my funds – they requested verification. I don’t have a problem with that (although the number of required documents was, to say the least, absurd – ID, PAN Card, driver’s license, a selfie with the ID, and a selfie with the driver’s license). Before I sent the last of the documents, I was informed that my funds had been confiscated due to having multiple accounts – supposedly several accounts linked to the same email address. This explanation is completely unreasonable, as creating multiple accounts with the same email is technically impossible. It seems like a weak excuse to simply steal the money. I’ve received no response for days regarding my request to have my deposit returned. So be careful with them.
Some evidences of my story enclosed. Uploaded emails with MT to the free hosting, hopefully this will work.
https://megawrzuta.pl/t5qwvbwg
Some evidences of my story enclosed. Uploaded emails with MT to the free hosting, hopefully this will work.
https://megawrzuta.pl/t5qwvbwg
Evidences added to the OP.
I don’t care whether anyone believes my story — I just wanted to give a warning.
PS. I have so many evidences - all emails, chat transcriptions etc. But it is quite weird for me that someone expect I will share my personal details publicly. If someone is interested, I can share them at anytime.
PS. I have so many evidences - all emails, chat transcriptions etc. But it is quite weird for me that someone expect I will share my personal details publicly. If someone is interested, I can share them at anytime.