Search content
Sort by
Showing 5 of 5 results by seghulof
Re: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees
Hello,
I had recently activated the F2A (11/2017) with Google Authenticator on c-cex.com... It worked a few days and then nothing (it kept telling me that the code was wrong even when synced)...
So i decided to remove the F2A (12/2017), read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A...
I have made several infructuous atempts since.
Sent a ticket today... Got 2 responces (bot obviously):
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!
2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!
In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support
How can i reply the link gets me to the "create a new ticket" page 
Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.
2 - Hello, The removal link does NOT work. That is why I have made a ticket.
Is there someone here to solve this problem ? I'm not the only one in that case : https://bitcointalk.org/index.php?topic=2315404
I had recently activated the F2A (11/2017) with Google Authenticator on c-cex.com... It worked a few days and then nothing (it kept telling me that the code was wrong even when synced)...
So i decided to remove the F2A (12/2017), read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A...
I have made several infructuous atempts since.
Sent a ticket today... Got 2 responces (bot obviously):
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!
2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!
In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support
How can i reply
the link gets me to the "create a new ticket" page Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.
2 - Hello, The removal link does NOT work. That is why I have made a ticket.
Is there someone here to solve this problem ? I'm not the only one in that case : https://bitcointalk.org/index.php?topic=2315404
Got 2 responces (bot obviously):
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!
2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!
In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support
How can i reply the link gets me to the "create a new ticket" page
Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.
2 - Hello, The removal link does NOT work. That is why I have made a ticket.
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!
2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!
In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support
How can i reply
the link gets me to the "create a new ticket" page Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.
2 - Hello, The removal link does NOT work. That is why I have made a ticket.
I had recently activated the F2A with Google Authenticator on c-cex.com... It worked a few days and then nothing (it kept telling me that the code was wrong even when synced)...
So i decided to remove the F2A, read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A...
Can't open ticket because "Our support ticket queue is full. Please, come back in few hours."
So i decided to remove the F2A, read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A...
Can't open ticket because "Our support ticket queue is full. Please, come back in few hours."