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Kraken - 6 months and still cannot get my money
by
shardymop
on 12/05/2014, 16:26:27 UTC
Hello All,
If anybody at all could offer any advice on how to get your money out of Kraken please help.
I transferred 2.5k in USD to my account in December 2013. For 4 months it showed zero balance.

Eventually they replied to a ticket but only after I told them I was relating my Kraken experience on bitcoin forums.
My account was credited with USD but as I am in UK they advised withdrawing as Euros.
When I explained my account showed zero balance when showing Euros, they emailed back saying "reply to this email and we will help you withdraw your balance as Euros"
I did reply weeks ago, and obviously they have not replied.



It is nearly 6 months and they still have my money and again will not reply to support tickets.
I can no longer log on to my account so I cannot raise a ticket.

If anybody at all could advise on how to get money out, or which fraud authority to report this to, I would be most grateful

regards
s
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Board Service Announcements
Topic OP
Kraken - 6 months and still cannot get my money
by
shardymop
on 12/05/2014, 16:19:17 UTC
Hello All,
If anybody at all could offer any advice on how to get your money out of Kraken please help.
I transferred 2.5k in USD to my account in December 2013. For 4 months it showed zero balance.

Eventually they replied to a ticket but only after I told them I was relating my Kraken experience on bitcoin forums.
My account was credited with USD but as I am in UK they advised withdrawing as Euros.
When I explained my account showed zero balance when showing Euros, they emailed back saying "reply to this email and we will help you withdraw your balance as Euros"
I did reply weeks ago, and obviously they have not replied.



It is nearly 6 months and they still have my money and again will not reply to support tickets.
I can no longer log on to my account so I cannot raise a ticket.

If anybody at all could advise on how to get money out, or which fraud authority to report this to, I would be most grateful

regards
s
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Topic
Board Exchanges
Kraken stole my money - they are scammers - beware
by
shardymop
on 11/04/2014, 15:53:33 UTC
Quote from: btcx on September 09, 2013, 03:53:28 AM
I’m happy to announce that today, after 4 months of public testing, Kraken is moving on from beta.  Live trading is now open and available.  I hope you enjoy the service.

Well 4 months after transferring almost $2.5k into my Kraken account, the balance still says zero. I have emailed many times via their support site and they do not reply. Eventually when I said I was going to relay my experience on bitcoin forums I received a swift response saying my money had been traced. Since then I have sent proof of which bank account the money came from and again poof of transfer via Azimo, but silence on their part again.
do not use Kraken if you wish to see your money again. It does not take 4 months to answer an email or acknowledge receipt of funds. These people are stealing money. Maybe they have a liquidity problem or maybe they hope some customers give up, and they keep the money and that's how they make their profit.
As I am based in UK and they are in USA, I've no idea which authority if any would have the power to look into this, or who they should be reported to.
Any advice on how to get my money back if possible would be much appreciated