To put this simple most pre-paid card dont have 3D Security (VISA) and dunno what is called by MasterCard. If you want to shop from website with additional security better order a card from real bank.
I really hate 3D security by Visa, because sometimes it creates issues even with my real local bank.

Hi,
I am an old e-coin customer. AT least for me withdrawal fees are good and I dont think they shave. I am happy with their exchange rates.
However I tried to load my Visa Euro card from my wallet and btc are gone but the card is not loaded.
PM sent to Gosha (and i contacted the support on e-coin.io website). The situation is very weird it was instant like a half year ago. Can you please help me?
Update:
Issue is resolved. Glad that Im back to business and E-coin is still here. They have some bugs and software related issues but they are a legit company. Last year I withdrawal like 2500 euro (or more) and I always received my money till the last cent. The exchange rate is pretty good especially for some currencies, E-coin gives me almost what I have in my local bank. When it comes to BTC they are my favorite company (considering the fact that local btc dealers dont publicly exist here)!

Mastercard or Visa?

I mean and I can show you a screenshot to prove my words, they attached and deposited a transfer initiated by some randomer to my "paysera" account. I contacted them and they acted like it is not their fault, when obviously it was their fault. At the end i told them i don't want funds deposited by some randomer in my account, because tomorrow they could deposit 1000euro and I will have no clue about the source. I logged into my account again 5 minutes ago and I found second transfer, and it looks like mine transfer, however the things are not right again. Anyway the first transfer was NOT initiated by me and retards from Paysera indirectly called me scammer, when it was entirely their fault.
They didn't send a letter or phone call to apologize, just initiated another transfer to return the 1BGN to the randomer sender.
In Bulgaria most transfers are manually processed by bank clerks. I believe Paysera transfers are also manually processed. However it is a shame that they did a mistake and did not take the time to review and investigate their mistake, but tried to blame it to customer, when i contacted them.
I'll send you a PM!

Paysera is A SCAM - STAY AWAY GUYS!
Sent them my documents. For level 3 they also want a bank transfer initiated from your bank account.
Sent the transfer to their bank account (Paysera LTD). Today they received the transfer and retards claim that its not from my personal account.
The Paysera representative lady was super rude and I told her that I only initiated the transfer from my bank account, however funds are deposited in their group IBAN - not my individual and I have no clue what they received. We kept arguing until i gave up (I asked multiple times for explanation because I am sure the transfer was from my personal account). Only 5 minutes later I called my bank very fed up and spoke to a lovely lady, she double confirmed for me the transfer has been initiated from my personal account and from my behalf/name.
SO Paysera is SCAM (you can find multiple scam reports on Internet) and their representative persons for Bulgaria are very rude.
They might try to reply here and give some excuse, but I would advice you to STAY AWAY from their scam! At least I won't risk my funds with them.

Update:
After in-depth inspection I found Paysera credited my account with funds from some randomer and from a bank account which does not belong to me and it is even in different local bank! I asked them what will happen if next time they credit me 1000 EURO from some randomer, but they act like its not their fault!
What a fucking cunts! How should I explain to National Revenue Agency (for example) fund transfers from people I don't know. And how shitty and bad must be a company (semi-bank) to deposit money into random account and act like its not their fault! This is disgusting!

@OP give a vouch copy/card to a trusted member with high reputation from here and we will buy from you.
Until then you can s... a d...