Could anyone speaking swedish call the lawline, a free phone line for legal advice?
http://lawline.se/contact
They would simply not speak english to me, and then conclude the call with "Thank you". Not very friendly; this case does change my opinion of Sweden dramatically.


The most important questions are:

• Is ordering a bitcoin miner a business activity (and hence the purchaser a business)?
• Is bitcoin mining a business activity?
• Do we need to accept a product (as a business or as a consumer) that potentially poses a fire risk?
• What are our options for resolution (dispute resolution? mediation? litigation?) and what are their costs?

Hey, I just stopped back by on the KnC forum and saw that things have not got any better with the refunds.  This worked for me, but ymmv.  File a complaint form with ARN.  On their website, they have forms for english also.  Now I did receive email from them in swedish and had to translate it, but otherwise everything worked fine.  I just filled out the form, attached my invoice and copies of emails from KnC.  KnC waited until it was time for ARN to have a hearing and then refunded my money.  Good luck on your refund.

Hi,

Sorry about our policy that we don't pay for the costs on returning miners. We would like to improve it one day.

However, if the customer can provide the proof (screenshots or videos) of the faulty miners in 14-day warranty period, then we could discuss on the compensation and probably send bitcoin directly without shipping the miners back.

Thank you. Have a nice day~

Hi,

Don't worry about that. We have compensated him.

What was your previous problem?

Please contact with us through email with your case.

Thank you.

MinerEU.com

I just bought a $1500 2nd hand A2BOX from minereu.
The advert said it may have high hw errors. correct, but tolerable, on 4 blades.
the advert also said there would be no warranty claims for items unless they failed to hit 84MH/s poolside
I implored them to test the unit before sending it out anyway. That was clearly too much trouble for them. My unit has two dud blades, its 4 working blades manage ~57MH/s on my side on whatever is stock frequency and 7.8% HW errors, I've not bothered checking pool side.

Minereu seem to think that $100 compensation is suitable recompence for a miner that is 1/3 down on its 'guaranteed' hashrate. This is an improvement on their initial offer of 'good luck'. this seems to be because it will hash at full speed for a few minutes, before two blades stop hashing, completely.

I was going to have a good rant with plenty of expletives, but I really don't think I need to as they think it's perfectly OK to make guarantees then renege on them.

for $1578, I could have bought 2 new minis producing 70MHs, Minereu wonder why I'm so annoyed at getting a used ~57MH for $1500

Seriously, stay away from these conmen. If I buy a 84MH miner, I expect it to do 84MH/s all day, not for a few minutes.