i dont know why this casino is advertised everywhere as `no kyc `..

i just asked their live help before registering, if they may ask any documents in the future..  they said besides ID and proof of adress, they might even ask for `proof of income` lmao.. and yes of course i didnt register

It’s not only about tracking the game session. A nounce that gets incremented each round ensures that the casino can’t manipulate the game results.
The server seed is generated randomly so what’s the need for a second randomly generated number?
Besides, how can we verify that this nounce is really generated in a completely random way?
Is the nounce revealed before the game starts?

Nonetheless, I have to agree that saying they're provably fair and yet didn't give any method to prove the fairness is a bit... worrying. I'll inquire this on their ANN thread, given this topic seems to be beneficial for players future reference.

Let me try a different approach that I have in mind. Not sure if betflexi would cooperate with this idea, but it wont hurt trying. I'll need your consent to initiate this... shot-in-the-dark, regardless they'll agree to it or not: do you allow them to share your betting history to me, on for-my-eyes-only basis?

The numbers and the time we learnt does not add up to give you a justice, I am sorry to say that.

OP, I can't help but wonder the first time I read that request [marked in bold], which grew stronger by each time it being repeated. May I ask what purpose does it serve? To ask the casino to provide each bet with PF information? Certainly... well, hopefully it's not to make the request daunting --borderline impossible-- for them and/or anyone who oversee this case and would validate the evidence? You realized that you're requesting a PF verification for each bet, for --by your own calculation-- 4,700+ bets?

We will ignore the data given by betflexi at this point, because what I am interested to know is your reason and what's whirring in your head when you're for asking PF for each bet, thus the applicable numbers will also be what you had on your mind when you asked for it.

...
You played for 20 minutes? That's 1,200 seconds. Three seconds each game [with all of the assumptions above] will bring us to 400 games at best.

Thought?

You placed these bet's in 20 minutes?

Now, addressing the issue at hand.

Our Slots play at 8-second intervals, while Dice plays at 6-second intervals. In 30 minutes, a maximum of 225 spins is possible for the slot game (with an 8-second interval) and 300 spins for the dice game (with a 6-second interval). However, this user played 427 games in 20 minutes, which would only be feasible if he were playing both Slots and Dice simultaneously, which is not possible. Hence, the system flagged his account.

Thank you for your kind suggestion and for your objective perspective on the matter. However, from our interactions thus far, it is evident that this user is a bad actor whose sole intention is to harm our interests. Therefore, we have decided not to engage further with him through any medium. Additionally, he has proven to be dishonest. Contrary to his claim of having 2000 units locked in his account, he had significantly less.

To clarify, we did not ban this user immediately after the system flagged his account for abuse. The chat moderator first reached out to him via the chatroom to inform him of the perceived abuse. He revealed his intentions within just 60 seconds of receiving the message, which indicates that his course of action was premeditated before registering on our platform, as evidenced by the chat screenshot he posted. It was only after it became clear that this user was uninterested in any investigation or mediation that we blocked him to prevent further harm.

Upon offering him a support email with the assurance that his issue would be thoroughly reviewed and promptly updated, he refused. Instead, he insisted on posting on Bitcointalk with the intent of ridiculing us and provoking others to post similar content to place a scam notice on our announcement page. This behavior suggests that he may be a sponsored actor aiming to discredit our new casino.

Now, addressing the issue at hand.

Our Slots play at 8-second intervals, while Dice plays at 6-second intervals. In 30 minutes, a maximum of 225 spins is possible for the slot game (with an 8-second interval) and 300 spins for the dice game (with a 6-second interval). However, this user played 427 games in 20 minutes, which would only be feasible if he were playing both Slots and Dice simultaneously, which is not possible. Hence, the system flagged his account.

Regarding a first-time offender, our usual protocol is to issue a warning after confirming the infraction, refund the deposit, and provide an opportunity to start again with a clearer understanding of our guidelines. However, in this particular instance, the individual has shown no intention of seeking a resolution.

1. The individual appears to possess considerable knowledge about Bitcointalk and its operations, yet chose to engage with us using a new ALT account. This raises the question of why they did not disclose their full Bitcointalk identity. Their decision to hide behind an ALT account and their reluctance to engage openly casts doubt on their intentions.

2. Additionally, despite alleging negative views about our platform, the individual proceeded to register, which suggests a possible ulterior motive. This act raises concerns of potential exploitation or other concealed agendas.

Given these circumstances, we have no desire to engage further with this individual, in alignment with their apparent lack of interest in engagement. It should be noted that their account was suspended due to violations of our rules and attempts at blackmail.

It should also be noted that he did, in fact, admit to using some form of exploitation tools when he stated, 'Even if I did use them, I did not gain any advantage.' How could he assert that he did not gain any advantage from something he allegedly did not use?

It is not just about us. Breaking the rule of any casino would get you same result anywhere.

We would refrain from commenting further about this issue. Thank you all

It should also be noted that he did, in fact, admit to using some form of exploitation tools when he stated, 'Even if I did use them, I did not gain any advantage.' How could he assert that he did not gain any advantage from something he allegedly did not use?

How did you check? Because in their website they claimed they have are a registered casino.

https://betflexi.com/pages/terms-of-use

I am trying to understand what they mean by hundreds of games. It is completely fair if there are hundreds of rolls in slot games because it's not impossible to play hundreds of rolls in slots. But that is unbelievable if they mean hundreds of different games (slots). If the casino accuses this player of playing hundreds of games in 20 minutes, that is only possible if they use some automated process in multiple tabs. I don't see any other possible ways.

The casino rep should understand that when a player newly registers at a casino, it is very much possible to request a withdrawal faster because players want to test if the casino is legit or not. There is no reason for a player to play the whole day, and the casino does not pay at the end of the day. I also check casinos by making a withdrawal request to check their withdrawal process. This is not unusual.

This casino only seems to have been around for a couple of months and doesn't have much traffic. It might be due to their inexperience that they assumed you were using automation. If it was $13,533 in bets in 20 minutes, that would not be unusual even if you started with a low balance of a few hundred dollars. The only thing that is kind of a red flag is that you chose to create a scam accusation without even attempting to resolve this through the method they suggested. That still doesn’t imply that you are guilty of wrongdoing. Betflexi should provide more details about what was the suspicious activity in 20 minutes that they banned you for.

OP, though I can't see if this is relevant to your situation [yet], to be clear of any doubt, for future reference, and to get a better context of your situation, what resolution method had you made before escalating it to the forum? Just the chat on their chatbox as shown on your screenshot? Live support? Email? PM their rep?

OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

@aBETFLEXI, if you’re investigating the situation, please provide a timeline for the account in question so they aren’t left waiting indefinitely. Is there anything in your TOS regarding investigation time for cases like this, or has it ever happened before?

Can you deny this? Perhaps you can give us a clear screenshot of your bet history of the betting session.

It’s clearer now since I read their reply (could be from a rep too) where they mentioned you deposited $200 and wagered 13,533, without the "$" sign. That’s why I’m assuming it triggered the system to flag your account for using a bot.



Looks like you’ve got a solid case here, since the casino’s claim of "Unusual Activity within 20 Minutes" doesn’t really come with clear proof of what kind of unusual activity they’re referring to. Starting with a $200 deposit and making a total of 13,533 wagers ($) is totally possible.

I get your point, but I’m not really focused on how you won your bets. What I’m more curious about are the points I bolded.

"13,533 wagered in 20 minutes" --- this part really caught my attention.

I also did some quick research, and here’s what I found:

For dice: around 40-60 spins per minute.
For slots: roughly 100-120 rolls per minute.

These numbers are assuming the gambler is using auto-spin or auto-roll. So, let’s try calculating using the maximum figures for both games:

For dice: 60 x 20 minutes = 1,200 wagers
For slots: 120 x 20 minutes = 2,400 wagers

Based on what I read, your claim of 13,533 wagers in 20 minutes doesn’t quite add up. This could be why the casino got suspicious, thinking there might be some cheating involved. I’d love to hear your response to this.

We should focus on the "13,533 wagered" just to clarify with the OP if this is a mixed wager on dice and slots, or just one of them?

I'm trying to analyze this "13,533 wagered in 20 minutes." Since both slots and dice have fast results, I think it's possible, especially with the auto-spin feature.

However, that's just my opinion, I still want to see if @BETFLEXI.COM could give us more insight into whether this is really possible, because if not, it could mean that OP is exploiting the system, and the casino has the right to freeze his account, including his balance (deposits and winnings).

Let’s focus on that for now, and we’ll go further after hearing from @BETFLEXI.COM’s rep. Then we can verify and compare it with other casinos to see the standard.