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The total deposits were: 20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.
There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.
It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.
Is it at all possible that there are false positives when you are reviewing - in your words - a whole entire sport and the spike of players from a country?The total withdrawals: 50000RUB
The customer is well ahead here.
There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.
It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.
This is a very wide net that is being cast. I fail to understand how the player was linked to the other accounts. If the information provided was not 100% accurate, which parts were incorrect? Was it anything to do with the FIAT deposit? If you were discriminating against Russian players in the Table Tennis matches, then perhaps there should be a more stringent process before any bets are taken. Erasing the bet from the timeline after the fact means that you simply increase your house edge from 5% to 100%. Either the customer loses, or they win and then get the winnings frozen because they were flagged as the group from Russia.
As mentioned in another threads, you won't win. The real odds in sportsbet.io are all 1.0
Either you win and get back your deposit, or you lose. Don't think that this is applied only to Russians (check another posts)
It's just something wrong with the bookie. Are there another ways to draw more attention to such situations? Sportsbet just leaves auto-replies in all topics.
Hi Guys,
In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.
As mentioned before, we have several screening processes that are in place so we can gauge a customer's genuine interest in sports betting, or the fact other factors are in play.
Here is another example of a Table Tennis issue that has risen again. The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.
The total deposits were: 20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.
There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.
It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.
It is a shame as we have very genuine customers out there who like to place bets for fun and entertainment, but when it gets to the stage that our generosity is taken advantage of, we have to protect the best interests of the company to ensure a viable future.
thank you for your time,
regards,
Steve.
Sportsbet.io
In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.
As mentioned before, we have several screening processes that are in place so we can gauge a customer's genuine interest in sports betting, or the fact other factors are in play.
Here is another example of a Table Tennis issue that has risen again. The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.
The total deposits were: 20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.
There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.
It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.
It is a shame as we have very genuine customers out there who like to place bets for fun and entertainment, but when it gets to the stage that our generosity is taken advantage of, we have to protect the best interests of the company to ensure a viable future.
thank you for your time,
regards,
Steve.
Sportsbet.io
So Steve, you think this was kind of a match there one player deliberately lost in the end? If so, why there's still no info? What is more, why should I have decided sportset.io to place such bets? Why not stake, for example, where is completely no kyc and they always withdraw in 2 minutes? I also have an account at stake, btw, but they haven't offered such promotions and for me your design was better.
Checking another topics, I don't see that "Russian Table Tennis Abuse", because not only Russian accounts were blocked and they bet on different other sports. All in all, you said that I was a multi-accounter, and now you say that I just should go play elsewhere. BTW, your "the customer is well ahead here" is not fair, because this is equal to the odds of 2.5. I wouldn't have bet with such odds because the risk ad possible profit were not that good.
From your message it's still like "we have nothing against you, so here are 4 random nicknames, you are banned for multi-account"
If you find this fair - ok, after all that money ain't that huge sum for me. I feel lucky I didn't bet more:)
IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked.
it won't be so damn hard for you to contact your ISP and take a list of IP's which were assigned to you at that time and give it to SB.
Can you do this?Fair enough, I'll provide the ip or ips if possible. Tomorrow I'll contact them.
I believed that Sportsbet had been a great gambling site (even without KYC as I used to redeem bigger amount like $200 but they never asked). Ahem, anyways, was the name on the card the same as you mentioned in your KYC? I mean, any different name on the card or someone else's card? Maybe the "multi-accounting issue" is due to IP restrictions? Like actmyname stated, I'm myself confused that if you've committed something like "multi-accounting", why the hell did they allow you to register on their site at the first place? Why did they let you deposit when they knew it's another account of yours? Or was it due to your insane win? I've only had one problem when it comes to sportsbet.io, and i.e.; they used to stop me from placing more bets ranging between a few minutes to a few hours whenever I won on some unbelievable odds like 5x, 8x and sometimes even 11x.
I don't think the win was that insane to them, that's why I left some funds in the account. I also saw some topics there SB seized much more. IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked. All in all, it turns out that you won't win much at Sportsbet.io. At least you won't withdraw:D
In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)
Several days ago I deposited with My debit card with my name on it
The withdrawal was to that card of course. How could it cause that multiacc thing?
BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?
Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.
If your deposit and withdrawal are to the same source, then the question still stands: how did they determine that you were an alternate account of another user?Several days ago I deposited with My debit card with my name on it
The withdrawal was to that card of course. How could it cause that multiacc thing?
BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?
Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.
The problem with their statement in the email was that they linked FOUR accounts to you. How did they link those accounts to you? You only placed one bet. You only deposited and withdrew through one source. You passed KYC.
It couldn't have been the KYC, since there would (or at least should) have been a huge red flag once you deposited with the same credentials as four other users. So the KYC was totally pointless.
Right, you got it. I'm asking the same question. I think these 4 accounts are random or they placed the same bet. But still that's not a right reason to block my account.
How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?
Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.
Answer those questions three and look at the gambler's plea.
I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?
Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.
Answer those questions three and look at the gambler's plea.
If the accounts are flagged after withdrawing, then the evidence must come from the details provided during the withdrawal. Otherwise, where was the evidence?
If the details provided were of a Bitcoin address, then Sportsbet.io better have some damning blockchain evidence.
If the details provided were of a FIAT withdrawal, then Sportsbet.io should have already known this when the user deposited with his card.
If the evidence was discovered after the user created the account and deposited, then they should never have been able to place a bet.
As far as I'm concerned, any time Sportsbet.io authorizes a bet, they are creating a contract between them and the player: the loser of the bet must pay up. They must provide a reasonable justification for doing otherwise.
As I said above, the deposit and withdrawal methods were the same every time. So how can be explained the first approved withdrawal request?
Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??
In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)
Several days ago I deposited with My debit card with my name on it
The withdrawal was to that card of course. How could it cause that multiacc thing?
BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?
Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.
Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?
From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds. sportsbet.io successfully approved my documents, but I started playing a few days later.
Can sportsbet confirm that they approved your documents, accepted bet and partially payed you?You're right. I don't hold balance for many bets because I don't place bets every single second.
Sure they partially paid me because they mention it in their email. If you want I can send you an email confirming my initial kyc (when you upload the documents on the site, after that I received an email thanking me for this)
So you are sure that you are not the owner of those accounts indicated in the email?
Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one. If op is not a owner of those accounts then how he prove it(may there is no way to prove it from user end). But sportbet can present the investigation result here to prove op is lying. I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.
Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one. If op is not a owner of those accounts then how he prove it(may there is no way to prove it from user end). But sportbet can present the investigation result here to prove op is lying. I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.
Man, I'm completely sure because I don't have another documents with another name on it. I just think that after the pandemic thing they found a way to cover the losses. I don't know how you can even connect any account to mine, because no one can use my card, no one can use my documents, no one can play from my device. Maybe we got similar IP because I use Megafon router, and mobile IPs are constantly crossing. But this would be very unprofessional.
⭐ Merited by The Pharmacist (1)
Hello!
I was looking for a betting site which will be looking good and offering interesting promotions and decided to stop at sportsbet.io. On July 20th I registered, and decided to upload my documents right away. I always do such if possible because I have nothing to hide, so why not? sportsbet.io successfully approved my documents, but I started playing a few days later.
I deposited about 250 EUR with my card to start off and I bet on table tennis. The odds were about 3, but while the bet was processing and PRICEBOOST was applying, the odds raised to 3.74. All in all, the player I bet won, I felt satisfied and I requested a withdrawal of about 450 EUR, which was successfully approved.
The next day I decided that I don't want to hold my money in sportsbet.io because I was going to travel a little so I wouldn't have an opportunity to place bets. I requested an another withdrawal, but this time it got declined. Such a surprise!
Ok, I sent an email as requested and they told me to verify my documents at veriff. Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document". I mean I uploaded my passport, moved my head, everything was good, but after 10 minutes if I check the link, it says that it wouldn't accept the passport.
Sportsbet said nothing to such problems with veriff and blamed me for multi accounting, naming several accounts: glebasta, one1two2lowflo, natalya783, leeom.
Maybe you guys know something about these accounts? I saw similar topics on the forum.
After all, sportsbet.io said that my KYC wasn't successful and they froze the funds left, because I already made a withdrawal of sum exceeding my initial deposit.
And now think again: surely they have an automated system which checks all the withdrawals, and my first was approved, meaning I have nothing to do with multi accounting thing. But after this I think the staff check my account and decided that I have already won too much. What other options are to explain this? After all, I'm more concerned about the sportsbet.io position towards their players. I don't think that if I had lost it all, they would have returned me something
I'll also upload 3 screenshots of the conversation, you can check it.
https://imgur.com/a/HfgCvWW
I was looking for a betting site which will be looking good and offering interesting promotions and decided to stop at sportsbet.io. On July 20th I registered, and decided to upload my documents right away. I always do such if possible because I have nothing to hide, so why not? sportsbet.io successfully approved my documents, but I started playing a few days later.
I deposited about 250 EUR with my card to start off and I bet on table tennis. The odds were about 3, but while the bet was processing and PRICEBOOST was applying, the odds raised to 3.74. All in all, the player I bet won, I felt satisfied and I requested a withdrawal of about 450 EUR, which was successfully approved.
The next day I decided that I don't want to hold my money in sportsbet.io because I was going to travel a little so I wouldn't have an opportunity to place bets. I requested an another withdrawal, but this time it got declined. Such a surprise!
Ok, I sent an email as requested and they told me to verify my documents at veriff. Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document". I mean I uploaded my passport, moved my head, everything was good, but after 10 minutes if I check the link, it says that it wouldn't accept the passport.
Sportsbet said nothing to such problems with veriff and blamed me for multi accounting, naming several accounts: glebasta, one1two2lowflo, natalya783, leeom.
Maybe you guys know something about these accounts? I saw similar topics on the forum.
After all, sportsbet.io said that my KYC wasn't successful and they froze the funds left, because I already made a withdrawal of sum exceeding my initial deposit.
And now think again: surely they have an automated system which checks all the withdrawals, and my first was approved, meaning I have nothing to do with multi accounting thing. But after this I think the staff check my account and decided that I have already won too much. What other options are to explain this? After all, I'm more concerned about the sportsbet.io position towards their players. I don't think that if I had lost it all, they would have returned me something
I'll also upload 3 screenshots of the conversation, you can check it.
https://imgur.com/a/HfgCvWW