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You're absolutely right - ideally, the withdrawal should have remained in pending status rather than being rejected outright. Unfortunately, in this case, the issue was on our payment provider’s side, and their system automatically rejected all BNB withdrawals. That’s also why we weren’t able to provide a clear ETA earlier — the resolution depended entirely on their side.

Once we got confirmation that the issue had been fixed, we made sure to compensate the affected users accordingly.

An online casino relies on multiple systems working together: payments, games, bonuses, and the platform itself. And sometimes, when one of those systems is handled by a third party, issues can arise outside of our direct control. That said, we always do our best to act quickly and fairly.

We appreciate your understanding - and as of now, BNB deposits and withdrawals should be working smoothly again 🙌

I’ve received confirmation from our payment provider that BNB withdrawals have been fixed. We’ve also compensated the amount you were trying to withdraw, so please give it another try 😉

We’re already in touch with our payments provider to get this sorted. It’s not affecting all transactions, but we totally understand how frustrating it can be.

We’re monitoring everything closely and will make sure it’s properly addressed once the investigation is complete.

Hey, thanks for pointing this out.

There seems to be a technical issue going on - we’ve already reached out to our payments provider to investigate. Hopefully it’ll be resolved soon.

I’ll keep you updated in DMs as soon as I hear back. Appreciate your patience 🙏

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Your case has been successfully resolved, and the stuck bonus games were fully compensated to your account. If you need any further assistance, feel free to reach out.

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Thanks for bringing this up! I understand your concerns regarding the NBA odds margins and appreciate your interest in digging deeper into how they’re structured.

Firstly, let’s clarify the formula for calculating the betting margin. It looks like there was a small misunderstanding in your calculation. The correct way to calculate the margin isn’t by multiplying both odds directly. Here’s how it’s done:

The formula: (1/Home Odds) × 100 + (1/Away Odds) × 100 = Betting Margin

So, for your examples:

For Minnesota vs Sacramento with odds of 1.72 and 1.87:
 
(1/1.72) × 100) + (1/1.87) × 100 = 58.14%+53.48% = 111.62%
   
This gives a margin of 11.62%.

For Oklahoma vs Denver with odds of 1.93 and 1.67:

(1/1.93) × 100 + (1/1.67) × 100 = 51.81%+59.88% = 111.69%

Here, the margin is 11.69%.

Now, to answer your question on why the margin differs: Margins can vary between sports, leagues, and even individual games based on a range of factors. The NBA can sometimes have a slightly higher margin due to a combination of higher betting volume and the unpredictable nature of games, where fluctuations in player performance often impact the outcome. This variability sometimes leads to adjustments in the margins, which might differ from more consistent sports.

That said, we’re actively working to make our NBA odds more competitive and appealing. We aim to offer fair value across all markets, and your feedback definitely helps us refine this process.

Thanks again for reaching out, and feel free to drop us any other thoughts or suggestions you have.

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We have already addressed your concerns in the thread you created. As mentioned, your account was closed following a thorough investigation that confirmed violations of our Terms and Conditions related to opposite betting practices. This decision was also verified by the game provider, Evolution Gaming.

As previously advised, if you believe the decision was made in error, we encourage you to open a case with a mediation service such as AskGamblers. This will allow us to present all relevant information in a secure environment, ensuring transparency and fairness.