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Showing 14 of 14 results by zackprince
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Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! (Not Resolved)
by
zackprince
on 10/08/2014, 03:44:04 UTC
just a bump. the coins are still locked.
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! (Not Resolved)
by
zackprince
on 07/08/2014, 23:42:59 UTC
Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! Update more hassle!
by
zackprince
on 07/08/2014, 03:08:11 UTC
All coins withdrawn. Finally.
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! Update more hassle!
by
zackprince
on 07/08/2014, 00:54:40 UTC
It has been 4 days and I have still not been able to successfully withdraw my funds. I still have 600coins that have been frozen for nearly 12 hours.
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! Update more hassle!
by
zackprince
on 06/08/2014, 22:14:11 UTC
I still have 600 coins that have been "pending" for 8hours. Is this because inputs are to large? How much longer do i have to wait?
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays! Update more hassle!
by
zackprince
on 06/08/2014, 15:35:40 UTC
So far they have canceled 6 attempts at withdrawal due to their "wallet issues". The last 600 coins have been pending for hours while they "figure out inputs".

No new responses. Nobody is handling this issue for me. After 3 day and lots of hassle it still is not resolved. No apologies, only excuses and procrastination.
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Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 06/08/2014, 05:10:56 UTC
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.

Ok. But its not 200,000 inputs were talking about 40ish.

You currently have ZERO pending withdraws which is your current issue. As far as number of inputs that was an example... so it could be deposits of .1 the issue is not apparent to a customer.

Quote


I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.



I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.
Understandably at times it can be tedious but its due to our security and fraud prevention which protects your account. The initial deposit took so long due to the refusal to implement security on your account... Typically and historically this would indicate you may not be the actual owner of the account.


Changing your font color to red is not making you sound more persuasive.

Don't take me for an idiot. I check the first transaction in the block explorer and i saw 42 inputs. NOT 200,000. Other Exchanges are not having this problem, only Cryptsy. If in fact your wallets are crashing prove it. Clear it with your security person and post some redacted logs. There is clearly something wrong with the way your system is designed.


Also your insinuations that using TOR automatically implies fraud is offensive. The American Govt. is spying on the entire world. Are you going to deny that? We can sit here and call each other scumbags all day but the fact is that you and your company are registered with FinCen a branch of an evil government overreaching its own constitutional powers and undermining the principles of privacy and decentralization that the CryptoCoin community stands on. Which side are you on. Let me ask you point blank. Do you acknowledge the erosion of privacy and civil liberties by the US government and stand with those who oppose it or are you simply a amoral business man shilling to whatever side is most profitable or do you actually support these programs?

BTW sophisticated hackers would not use tor on initiating withdrawals but instead would use a sock5 proxy which are much harder to detect.

Do you recognize legitimate privacy concerns? Are you willing to set up a 2FA pgp based asymmetrical authentication scheme for those who take their privacy seriously? Are you now a shill for FinCen and need my cellphone number and my ID scans?

I am still waiting for another 2800ANC withdrawal and Frankly I am offended at your rude insinuations and lack of professionalism over this whole ordeal. I will not do business with cryptsy.com again.

With block times of 2.5 minutes this whole thing should have been done in 15 minutes instead it has been nearly 3 days. Do you imagine this delay is pleasant? 2FA is not mandatory why should you use this as an excuse to delay my payments. And TOR usage, i have been logging into this account from tor nodes for months. It sounds like you are refusing to acknowledge something is wrong and are trying to shift the blame onto the constumer. Which many people would persieve as an unethical business practice.

It is not my intention to argue with you I simply want to withdraw my funds with little hassle. Is that to much to ask for?
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 06/08/2014, 03:35:23 UTC
This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.

Ok. But its not 200,000 inputs were talking about 40ish.

Quote


I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.



I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 06/08/2014, 03:11:44 UTC
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.



I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?


Another 900 coins have been released bringing the total so far to 4700. Bitjohn canceled my uncompleted withdrawal half way through and asked me to go through the motions one more time. I did this. However I am not sure why I have to do more work. He said that they are having trouble combining inputs. Why can't they do this in a way that does not cause me more hassle?

I am frustrated that this is taking so long.
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 06/08/2014, 02:33:48 UTC
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.




Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)

Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.

lol. Are you referring to any publicly  known exploit or do you have access to information that none of the rest of us has?
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 06/08/2014, 02:09:13 UTC
To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.




Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 05/08/2014, 20:26:20 UTC


You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.

The one issue I did have with a non transaction relation event was resolved quickly by their customer service.


~BCX~

https://bitcointalk.org/index.php?topic=227287.msg5610837#msg5610837

https://bitcointalk.org/index.php?topic=227287.msg5662157#msg5662157

https://bitcointalk.org/index.php?topic=227287.msg5685187#msg5685187

at least three other people have reported this issue with cryptsy
Post
Topic
Board Altcoin Discussion
Re: Cryptsy Withdrawal Delays!
by
zackprince
on 05/08/2014, 20:17:08 UTC
This is absurd, nobody should have to tolerate this inconvenience without some explanation.
Post
Topic
Board Altcoin Discussion
Topic OP
Cryptsy Withdrawal Delays! (Not Resolved)
by
zackprince
on 05/08/2014, 19:58:12 UTC
Hey guys, as you probably know there have been several complaints about withdrawal delays on Cryptsy in all types of denominations.

As of now i am trying to withdraw 7500ANC, and for the last couple days the withdrawal is "pending" i already confirmed the email links.

I opened up a ticket:

At first they asked me to confirm my security question. I promptly did so.
Then they asked me to set up 2 Factor Authentication. I politely declined.
Now they refuse to reply with any meaningfull reason as to why my funds are delayed.

I wonder what other peoples experience is with this kind of incompetence? How should i proceed so to most quickly recover my funds?  


Update: All coins have been successfully withdrawn.

Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.