Quote from: FortuneJack on May 18, 2017, 10:13:45 AM

Hello, everyone
How's your day going so far?

Quote from: Gymmy on May 17, 2017, 03:23:30 PM

I got the 11.3 Bitcoin after over 5 weeks. I did not get compensation for this time. No apology. No explanation. Not even a email that I was finally sent my withdrawal.

We did apologize personally both privately and publicly and explained several times what was causing a delay of your withdrawal.
It was the issue from a game provider you have won with, so the withdrawal was delayed until the case with the mentioned game provider got resolved.
The time you had to wait for was legitimate and is not sufficient for a compensation as there was a third party involved besides FortuneJack who had to confirm few details before your Bitcoins were released, so the same would not happen in the future.
Yet, we are very glad to see your issue is now resolved and we thank you for your time and patience.
If any further questions arise, do not hesitate to contact us here on Btalk or through our support team at support@fortunejack.com

Quote from: lite on May 17, 2017, 05:23:30 PM

Great! everything is looking good now. i got a few ETH for gambling, i'm gonna have some fun later.

Best of luck to you, lite!
Good to see our valued players already enjoying the new currencies we have added for you

Let me know how it went.

Regards,
Natalie

glad to hear that! next time you must be more transparent , faster response, explain immediately what happened and what causing it. so people wouldn't make a wild speculation right? people frequently ask for help and complaing through this forum btw , so be more active interact with people around here would be better . and you have done a good job so far natalie, really.