Quote from: bitstars.net on October 12, 2017, 02:50:01 PM

Quote from: Saligan8six on October 10, 2017, 05:14:41 AM

Bitstarz.com refuses to pay me my winnings of 4.4 btc stating that any winnings from the loyalty bonus that is given out every Friday is capped at 25 mBTC since it is not tied directly to a deposit, even though the loyalty bonus is based on the amount deposited throughout the week or from the previous cashout. They basically stole my 4.4 btc and replaced it with 0.3 btc stating that it was 10x more than the maximum withdrawal amount that is associated with "free" bonuses because I was a "loyal" player and that if I was unsatisfied with this result then I have the option to opt out of the bonuses and play with my own money.

In previous posts here Bitstarz.com tries to claim that the loyalty bonus is there so that players have another chance to win back their money, however, when it actually happens they pull some crap like this and refuse to pay. So as a warning, stay away from Bitstarz.com...the place may look nice but it is a total scam and they will try to find any reason to refuse payment if you win.

Hi there,

I think a casino should admit when they make mistakes, and stand their ground and argue their case when they believe they're right.

In this case, I actually believe that the money was wrongfully taken from you, and it was a mistake from our side. We all mess up sometimes,
and even though you might not play at BitStarz again, we totally respect if that's your decision.

Before you leave the casino however, we're gonna pay you out in full.

Regards,

Olle, BitStarz

I just wanted to say thank you to Olle for helping me out with this situation and that the confiscated winnings were returned earlier today and cashed out with no further issues.