Quote from: Freewallet on January 22, 2018, 03:15:55 PM

Quote from: pablogarcor on January 20, 2018, 07:49:09 PM

Ive never thought that my first ICO would be like this.

One month ago I registered myself in the WaBi ICO. I looked for an android wallet and, in a really bad election, I chose freewallet. I put the freewallet ETH address in the WaBi token sale and I sent the ETH. When the tokens were given, the problem began. Freewallet.org, didnt support WaBi, "it isnt their fault" I thought and sent them an email, they answered me telling me to wait, so I waited...

Finally WaBi tokens were added to their App but... my tokens didnt show up... my funds were 0!!! WTF?!?! Then, I sent an email again but I got no answer, I sent them some tweets but no answer as well. Finally I wrote my problem in the Play Store and they quickly answered me, telling me to wait... they didnt even ask me what my problem was!!!

I keep telling my problem in the Play Store and they finally listened to me. They tell me to wait some days... but ONE MORE WEEK has gone since that day and they havent answered or solved my issue.

I really need the money now and It looks as they dont care about their customers... I will be reporting all the news from now on here.

pablogarcor, once the support for WABI tokens is added, all new transactions of such tokens will be automatically posted to our users' wallets and available in our Token Wallet app. However, if your transaction was made BEFORE the support of such tokens is enabled, we will need to manually rout it to your account. It takes time and human resources as well.

If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply!

Good to read up that theres already response regarding into this matter which is hopefully op did able to read this up. Just as been asked better to report those thing to their support. I was supposed to say that Wabi is indeed a erc20 token which freewallet didn't make some those updates for it to be seen or credited if it done before on such announcement which would really need to be added manually. Hope this issue would resolve soon.