Quote from: Simon Barber on August 09, 2013, 08:53:32 PM

Quote from: tyrion70 on August 09, 2013, 06:02:35 PM

Jeez guys.. 4 pages of off-topic discussion since I posted my question regarding the error I got this afternoon...

Website is still broken and doesn't show shipping costs.. Is there anyone from hashfast here that can explain this failure?

What I see from the screenshot earlier is almost 800$ for shipping, I hope that's not correct cuz I could almost pick it up myself from Europe for that amount..

I'm not ready to call it a scam (yet) but I've seen better customer support... (even from BFL Tongue

)

Hi All,

We outsourced our web development, and got stung with a hopelessly underpowered shared solution. Combined with the bitpay integration issues this has caused a host of problems. John is working with a new web developer to bring up the site on a new dedicated server.

The shipping quotes we are using come from an automated calculator of shipping cost - we are not making any profit on shipping. If we are able to negotiate a better deal with the shippers we will refund you the difference in shipping cost. Of course we also welcome you to come and pick up your order in person.

Hey Simon,

Let me be the first one to recommend foxycart! Lukestokes who is part of the foxycart team is here at bitcointalk! I have been using them for almost a couple years! Bitpay / Bitcoin supported!

I think its important who you choose to work with be it a spokesman or a marketing firm and even a design team.! You only get one chance to make a first impression. If you are lucky and get another chance to leave an impression i would go to extreme lengths to make sure you are being represented in the manor that is reflective of your commitment to your customers as well as your bottom line. I think there is a balance somewhere in there that can be met that can provide a pain free and seamless experience for customers.

The whole marketing fiasco and the twitter account and the privacy policy and now the down shopping cart as well as a not so graceful spokesperson is reflective and could be avoided.

Quote from: HashFast on August 09, 2013, 09:39:33 PM

Hi everyone,

Again, I personally apologize for the difficulty many of you had in placing an order with us yesterday. The integration between BitPay and our shopping cart did not operate smoothly, and the sales volume overwhelmed it.

This is what we are doing to fix it:

1) We have a record of everyone who attempted to make a purchase. We will individually contact those people to give each one the option of completing their purchase (and preserving their place in line for delivery of the earliest units, as per the timestamp in their order)

2) Many of you have felt that the shipping costs were too high. We will find a better/cheaper solution, and refund the difference. It is absolutely not our intention to make a profit on shipping costs. If you have completed a transaction, and feel that the shipping costs were too high, please submit a ticket to support@hashfast.com.

3) We are working hard to improve and test the new site and payment processing options. In the meantime, if you would like to make a purchase with us directly, you can email us at sales@hashfast.com. Please include your name, address and a phone number where we can reach you. We will work on these purchase requests in the order that they are received (and provide each person with a place in the delivery line, per the timestamp of their email)

Our team is working diligently to get these issues resolved. We appreciate your patience.

If you have completed an order and have questions, please contact support@hashfast.com
If you have not yet completed an order and would like to do so, please contact sales@hashfast.com

Thank you,
John Skrodenis
HashFast

Glad to see you guys are on top of this.. I was just posting a response to simon when i saw your post.

Good Luck!!

Quote from: CYPER on August 09, 2013, 08:55:04 PM

KNC just announced a November price of less than 5000 USD

Not only that but they said the 400ghs was the guarantee but the miners will do a "considerable" amount better!!