Quote from: Patatas on February 16, 2018, 06:24:33 PM

Quote from: FortuneJack on February 16, 2018, 01:46:46 PM

I am sorry to hear about your case, as I already wrote in PM I will be happy to help in clarifying the situation. I have sent your email to fraud control department and will get back to you as soon as I have some concrete answer.

As the Owner/Admin of the company,can you give a rough ETA by when will your fraud detection team would provide you with the results ? Last case,took around 3 months or so get resolved when fraud detection was involved.
It's annoying to keep customers waiting without giving them an ETA.Pretty sure OP also is interested in knowing the same.

This