However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".
Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.
I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.
P.S. And the "daily" production update. If KNC wait about 4 more hours, then it is the end of work day in Sweden and they will be updating us on
2 days of production - today and yesterday. That redines "daily" for me.
For what? That was the reason. They've just spent several days switching the order flow over to DHL's system. That's evident by the fact people are now receiving shipments via DHL, who seem to be late on sending tracking IDs. KnC have had contractors on site here and at the manufacturing facility the entire time liaising with both UPS and DHL. They listened to what was being said, and worked on creating a solution. Not all refunds can be issued mind, it depends on how far along the queue they have progressed and whether they can be manually be removed from the system at a late stage. A guy rang yesterday and dithered, he was told to give an answer promptly, and he procrastinated, so his order had progressed beyond the point of refund. If you want a refund the opportunity may, or may not be there dependent on where you are positioned along the assembly line.
Do you want a refund Avenger? I mean you are clearly disgruntled. I mean why put yourself through this unless you enjoy tormenting yourself *if* you are an unhappy customer?