The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did informed us:
As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.
Thanks,
Ronnie @ Cloudbet
That is too vague and could mean many things, hence my statement.
where it came from can be done regardless of any ownernships issues with the account.