That became a precedent that helped us lay a new groundwork with respect to our KYC-policies in order to ensure that anything of that sort will never happen again.
You haven't refunded
PrivCoin yet:
If you either refund us the coin we sent back where it came from OR provide a swap to the coin we wanted, we will remove this post but here's the best part: We are not going to tell you which transaction was ours so either refund every user you're holding and give everybody their coins back or provide them the promised swap.
We're successfully working with a lot of wallets (Trezor, Ledger, Edge, and Exodus are among them) - they can vouch for us being a service worth trusting.
Your word means nothing here. Anyone can claim someone can vouch for them without showing actual evidence.
Youre always welcome to try our platform
No thanks.
To our knowledge, there was one case of scam accusations against ChangeNOW
You're lying again 
I'll prove it by showing two scam accusation threads (there are more!) in which you've responded:
Hello, everyone.
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archived)
Hello!
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archived)