FJ has already provided a reasonable response:
Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.
https://i.ibb.co/YT31ffP/1.pngIn addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
https://i.ibb.co/BZY2d0r/2.pngJust imagine FJ didn't have the cash out option -- your bet would have been returned to you in full. This is about how things ended up working out for you. Just because the cash out option exists it doesn't render your bet valid, as the bet was based on incorrect odds supplied by their provider.
If it seems like we're taking FJ's side, its because they're in the right here. You don't have to like them or use them anymore, but your case isn't going to move the needle on the community's general assessment of their reputation.
But they DID have it available, and after giving me this opportunity you can't just take it back and come up with a bunch of random and stupid excuses. The fact of that matter is that I had an open bet at 0.067 BTC at 2.6 odds to win 0.174 BTC, and if you're gonna cancel the bet then you must at least return that 0.067 BTC back just like any other bet - plain & simple.
Also, here they wrote that the bet dropped from 2.6 to 1.2-1.3, but in their email they said they decided to cancel it because it dropped from 2.6 to "1.7", which never happened in the first place. It was
There was also no mention of any technical error in the email either, and this was NOT a technical error! They probably just accidentally underestimated his chances of winning and then adjusted the odds to what they thought made more sense. That's it.
But that's not a valid excuse to cancel this bet for me. Why should I be penalized for their misjudgment?
And why would they cancel the bet only for me and not for everyone else who bet on him after the change of odds? That is completely unfair, unethical, and not allowed. Either you cancel betting on this match for EVERYONE, or NO ONE - there's no in between.
