Quote from: TheQuin on March 29, 2021, 02:01:26 AM

Quote from: teofilios87 on March 28, 2021, 07:36:06 PM

Quote from: TheQuin on March 28, 2021, 01:27:11 AM

Quote from: teofilios87 on March 27, 2021, 11:47:58 PM

You haven´t answered, what happened with my FUN tokens after all also??

Your post was so long I didn't get that far. Again, show me a screenshot of your FUN token transaction history.

If something like that happens to you and your money vanashes like that, when you more need them with this pandemic now
for example, you will certanly try see and read everything you can and find, short or long!
You should read it all long or not because it is a serious situation, so you can understand what happened.

If you want support you have to understand that you are only one of many hundreds of people asking. You are far more likely to get help if you can manage to explain your problem concisely and as quickly as possible.
What you claimed was your first contact message contains 913 words to explain two simple problems. Reading that is time I could use to help someone with a real problem.

Quote from: teofilios87 on March 28, 2021, 07:36:06 PM

There is a screenshot of my FUN token transaction history. It shows nothing there, no transactions at all?
Why it is not showing anything since i bought 12,500 FUN token in the begining of the premium program...?

That would indicate that you didn't buy them in this account in the first place.

I didn't ask for your user ID because I should have been able to find it from your contact form message. However when I searched no such messages exist. So please either post it here or send it to me in a PM if you prefer and I'll check your account out.

I understand that there are a lot of messages and members to be answered. Then if you cannot manage it, you hire more stuff to do the job, don´t say that my problem is not real or serious?! That is not proffesional in the first place, sorry to tell you.

If you cannot manage the work, that is your concern. But support is for that, to help and read all the messages, with more, or less words. Support should always answer, even if it is "we need some extra information" or "can you explain in less words your problem" as an example. Not just to sit there, see "Ah, that letter is too long, so it is not real problem, so leave it be"!? That is nor fair neither normal. With that big member data, messages should be all supported.

If you got messages that are stupid or unlogical, that dosen´t mean the next one will also not be real or serious? You never know what is the person problem or issue so you can behaive like that.
As everyone can see my problem is a real problem, since 1500 euros just vanashed from my account, and it is suppose to be there since no one has access to my account. That is why i send the messages to support team.

You are wrong to judge the contain or importance of the contact form message only by his size.

What happened cannot be explained in 2 words, you must understand. I can´t simpy say "all my BTC and FUN tokens simply vanished"..because then support will start asking questions more what happened.

The more the message is contain with explanation and trying to explain what is your personal situation, the easier it is for support to understand what is the issue. Not to complain that is was too long...