Quote from: hulla on May 14, 2021, 09:54:44 PM

Quote from: KamazArbuzov on May 12, 2021, 06:35:53 AM

Thanks guys. Yeah, I've tried to write them directly (https://ibb.co/fxr3bRF) multiple times. Basically, what happens is they just ask for your e-mail and nothing happens afterwards. When you start to attract their attention in the chat they just ban you.

By the way, this is my second issue with them. Previously I had a similar issue with ETH withdrawal, but after some discussions they released it.

I have used the exchange about twice when I want to sell some shitcoin I have in my wallet and I don't experience what you said but from the chat log you provided seems like there's something you're not telling us. Why were you ask to accept their investigation process and wait?

I wish I told you everything, but they don't say anything. So I'm in a situation when I don't know what has happened to my account and what's going on.

Correct me if I wrong, but they could've at least provide some details what's happened or which ToS I've violated.

Also, as I said, the subsequent withdrawals did work for a different coin for a lower amount which adds a degree of uncertainty. Also 2, I've told them that I'm happy to cancel the withdrawal.

I've been longing for the withdrawal since the beginning of May.