Can you take a look at my case? I don't know what's wrong. Still waiting for a reply from your contact channels.
Hello Lemonn,
our support on the site works 24/7, you can contact us here next time.
We have forwarded your details to the security team, they will check your account. It might take some time since we are inactive on forum during weekend, but security team will keep working so you might receive a reply sooner via email.
In case there is a violation made by this account - one of the measures from the ToS will be taken.
It's been more than a week. After several emails, chats with live support and messages here in this forum, I couldn't even get a word from 1xbit about my situation. My initial deposit of ~25 mBTC and balance of ~50 mBTC seem to be gone. I don't even know why. I can't login to my account, new password link doesn't work and they don't care about support requests.
Don't make the same mistake I did. Make your own research before you deposit your money into a shady bookie.
The time for considering the complaint is usually longer than seven days. I am sure your case will be investigated and you will receive an answer.
Have you tried to communicate through the channels that suggested to you @milewilda a few days ago: