Quote from: PlayBetr on October 07, 2022, 01:54:56 PM

Excellent feedback and analysis. These are all questions that any good 3rd party mediator will ask. It is their job to advocate for the player. We will cooperate in full.

Edit: Regarding the transparency, we don't mean that we are providing abusive players with details on how they were caught. Obviously, if he is guilty, he knows what he did already. In that case, why does he need to know how we found out? What we mean when we say we are fully transparent is that we are not hiding from this accusation. If it weren't for our comments in this thread, it would have died weeks ago, since he has provided little to no information. We are making it clear that this player is confirmed to have been abusively multi-accounting after previously being warned. We have described , in detail, the challenges we face and why it is necessary to do what we are doing. It is incredibly rare to get a glimpse into the security operations of a sportsbook, and we shouldn't be chastised for speaking up, when we could've said nothing and this accusation would have been long forgotten. We let our reputation as one of the most trustworthy gaming destinations speak for itself.

If I was asked to trust your words over a brand new account (knowing it's very possible that someone is indeed cheating and trying to take advantage of the openness we show on the forum), I would trust your words. But this is not the right way to handle a case where you literally leaving everything to the hand of a 3rd party. All you did is asked to trust your reputation in the business. No one knows openly (at least in this discussion) who this third party is

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What is best for our image would have been to simply paid him his $800, rather than letting him continually call us a scam all over the internet. But we are taking a stand against fraud and we are not alone. We are just doing it more openly.

Take stand against the fraud obviously but in this process the way you handled this case may not work in the future. If cases like this comes up regular basis and every time you claim that it's a 3rd party handling it then maybe some day you will start losing your credibility.