Quote from: len01 on February 10, 2023, 04:16:03 PM

Quote from: klidex on February 06, 2023, 08:53:10 AM

Quote from: len01 on February 05, 2023, 05:22:26 PM

if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.

In every action there must be a purpose and reason for it and we don't know what the real reason the casino did was that they don't want to provide evidence and the type of violation committed by each user.
Or is it possible that the complaints of infringement are just boasting or false accusations made so that the casino is not at fault and all blame is only placed on its users?
If it is said about fairness, then it is clear that we all know that it is indeed unfair because they can only beat and say everything because of mistakes made by users without them providing clear evidence of the violations that have been made.

if indeed the casino has other reasons for not providing evidence, at least the casino team provides real reasons that customers can understand. and for example the casino cannot publish the problem, the team only needs to talk directly to the customer and explain all the reasons and tell the customer not to publish the problem.

as happens in other casinos there is a customer who has a problem and writes his complaint. but casino team refuse to publicize the problem for casino safety and team contact customer directly and chat explain all reason. after that the problem is resolved and the customer can receive a statement from the team and the customer makes an explanation in the thread about the problem being resolved but cannot publish because it is an agreement.

However, the reality is that the casino cannot provide a statement or reason for them to be banned and freeze funds in their user accounts so that users who experience these problems feel disappointed and at a loss by the casino.
If you say that the casino can provide direct explanations via private messages, then what you have said is still not quite right because the victims who have these accounts have asked questions and asked for an explanation from the casino but there has been no clear response at all.
From here, please, you can understand and respond to all the problems that have occurred.
Because we can see from this problem that the casino really doesn't want to give clear reasons and responses.