Quote from: milkjkeee on February 28, 2023, 06:35:37 PM

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

It's Stake not Steak 😉

I assume you are talking about Cash out. And in Tennis, badminton, table tennis the point market moves very quick. If they suspend it then you can not cash out. When you clicked the cash out and the market is suspended you still can not cash out. And in live match placing a be takes few seconds delay, the same with cash out too. I do not think what you are complaining here. If you are an experience online gambler then it's should be a common thing you are seeing all the time.

Quote from: milkjkeee on February 28, 2023, 06:49:41 PM

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

Instead of just blaming them, have you noticed that your internet connection was normal that it was not slow or on your browser something did not allow it to refresh it. There could be many technical issues from your side too.

May I know how much the stake amount was and how much you were about to win?