Hey Everyone,
We are pleased to inform you all that all five recent cases have been successfully addressed and resolved. We want to extend our heartfelt thanks to each of you, especially the forum members who actively assisted throughout this process. Your support, cooperation, and engagement have been invaluable. We've ensured that the necessary actions have been taken to effectively address the concerns raised in these cases.
Moreover, we want to emphasize that our dedication to serving our users remains unwavering. This account will remain open and active to promptly address any user-related issues. We are here to listen, assist, and ensure that your experience on BC.Game is positive and satisfying. As we move forward, please know that BC.Game will always be a user-first platform.
Once again, thank you to each community member for your patience, support, and collaboration. Your contribution is what makes BC.Game a vibrant and thriving community.
Please don't hesitate to reach out if you have any further questions, concerns, or suggestions.
We're here for you.
We've considered your case and you've received the additional 2,930 BCD through PM here, amounting to $10,040 paid in total. The current price of 0.2677985 BTC would be $9,975 and we hope you're satisfied with the outcome.
We apologize for inconveniences caused by the lack of clarity in our deposit bonus promotion and hope you will continue to play on BC.Game.
We understand the importance of fair play and the need for transparent and clearly communicated terms for all our users. In line with the independent ruling and our commitment to fairness, BC.Game acknowledges the validity of your winnings stemming from the deposit bonus. $3,428 has been compensated to your BC.Game account in BCD, and you can swap this BCD to any coin of your choice
Here. The funds are all yours, and you can withdraw them straight away if you wish. I assure you that your feedback and experience are pivotal to us. We are actively revisiting and updating our bonus terms to ensure they are comprehensive, transparent, and easily accessible to all our users.
The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.
Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.
Have a great day!
We want to emphasize that such actions are taken to maintain fairness for all users and to uphold the principles of responsible gaming. With this newly built support team solving cases on forums, we have solved and paid back four legitimate cases so far, but as this is a case of abuse and will not be tolerated, there will be no further action taken.