Quote from: dimonstration on Today at 02:35:18 PM

Quote from: Denis Coins on January 02, 2024, 03:51:38 AM

Quote from: GekkeBelg on January 02, 2024, 03:46:27 AM

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

It's not normal. I don't have direct access to that. Otherwise, I could have an instant update why it's getting delayed although it's possibly because of the holiday. I apologize for the inconvenience. Please DM me your username. I'll boost this for you.

In light with this inquiry. What’s the typical processing time for KYC verification? I’m just curious with this because my account is still not verified even though I already wagered enough to be KYC verified on other casino.

I’m just considering to complete KYC earlier to avoid this kind of waiting time in the future.

BTW when is the next promotion of coins.game here in the forum. I’m happy that my account is already back to normal since I can already play evolution gaming without any problem anymore.

For me it has been already 10 days of waiting and still not verified. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.