Quote from: acroman08 on Today at 08:43:25 PM

would you mind posting screenshots of your conversation with their support?

Quote from: 123youaintme on Today at 07:46:34 PM

Following the 30-day waiting period by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw 50 SOL. To my dismay, support informed me that my withdrawals were forfeited due to a connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

did they say anything about why you weren't able to reactivate the account? also, I don't think you can really blame Rollbit when you decided to open another account and deposit on that account and then get banned when trying to withdraw, you've been gambling on their gambling site for 2 years I am pretty sure you know that they have a rule against multiple accounts and what would happen if they find it out.

regarding the "not being informed about the closure of the first account", what do you mean by that? did you not receive an email saying that the account was closed?

I deleted a few of the screenshots I had accidentally but here are a few:
https://ibb.co/fkFRB7J
https://ibb.co/BtNt005
https://ibb.co/my98mkY
https://ibb.co/z2kBrXn

My withdrawals were forfeited for “gambling problems” why allow me to deposit and only ban the account when I try and withdraw? If I didn’t lose so much over the last few years I would chalk it up as a mistake on my end. But the fact that I’m down nearly 6 figures it makes me sick that they wouldn’t make this right.